Hey TazD, I am in a similar situation with my pre-order of MP Ironhide through them. The communication from them has been woeful and they seem to have an expectation that because we ordered online that we automatically subscribe to their facebook account which seems to be how they notified customers of their whole financial debacle.

After numerous unanswered emails I created a facebook account specifically so I could contact them. Once I sent them a pm (on Sunday of all days) they responded within 45mins so I would recommend doing that.

I still havent got my refund, but I am certainly making more progress then before. I also logged a paypal claim against them just to cover myself as I have been burned before by false promises of refunds.