I did this when I lay-by'd MP-04 and was angrily told by the cranky-manager-on-duty that they cannot do that. Even when I said, that it is a bit ridiculous that they wouldn't price match their own sale price on a lay-by'd item. Eventually the nicer-check-out-lady told me to just go to the service desk and ask there.
I went there and the angel-of-a-girl-attendant said no worries at all and refunded the item and rebought it on the sale price.
I think their policy does not allow them or they are unable to change lay-by item prices.
My point is though, there's no need to get so narky when being asked for service when you work IN customer service. I HATE bad service.
Collection Count (w/ a 12.42% upsize): 3053
New Family Members: DA-15 Jetwing Prime, DOTM Leader Ironhide, Perfect Effect Reflector, DOTM Shockwave & Skyhammer, eHobby United 3-packs
Current Desires: Japanese BW Optimal Optimus
The Holy Grail: Ultmetal Optimus Prime
Visit the Wonderful World of: The Iacon City Hub-Capital Collection
|Buy ALL my things!|Collection Thread|Current Collection Count: ~661|
|Wants|Galaxy Force Blue Rumble|
Collection Count (w/ a 12.42% upsize): 3053
New Family Members: DA-15 Jetwing Prime, DOTM Leader Ironhide, Perfect Effect Reflector, DOTM Shockwave & Skyhammer, eHobby United 3-packs
Current Desires: Japanese BW Optimal Optimus
The Holy Grail: Ultmetal Optimus Prime
Visit the Wonderful World of: The Iacon City Hub-Capital Collection
Wow Stompy, now I am really afraid to ask them to adjust the layby prices. I'm hoping I can find more Animated Lugnutz, Grimlock and Blitzwing again then I can layby again together with more LEGO... hehe, otherwise I'll just do what you did, refund and re-purchase at the service counter.
P.S: Honestly some of this bad service usually occurs to us non-Caucasians -> a bit of a racist thing I believe.
Yeah + 1. I just got the catalogue this morning, 20% OFF ALL LEGO, some promoted on page 8:
- Star Wars Magna Guard now $63.99, save $16
- Star Wars Droid Gunship now $47.99, save $12
- Agents Mission 1 Jet Pack Pursuit now $11.99, save $3
- Agents Mission 2 Swamp Hunt, now $23.99, save $6
- City 4 Wheel Drive now $14.39, save $3.60
- City Coast Guard Helicopter & Raft now $47.99, save $12
~ JuzMel ~
My son is taking over all my TFs!
When you get tot he service desk, don't ask to get it refunded, just let them know if they can match the current price, if they can't then do as above.
No. It's just general bad service. I see it all the time happen to all different people. Some people just shouldn't work at customer service. Like that chick at KFC when she told off STL for putting his TF figures on an empty adjacent table. That made my blood boil.P.S: Honestly some of this bad service usually occurs to us non-Caucasians -> a bit of a racist thing I believe.