Regardless of the background setup, it is an online business that charges GST and offers a service that customers pay for (it's not a charity service)... thus, whilst it's nice to be given some insight to how they run the business (or whatever label we wish to replace the "business" word with), they need to communicate delays to their customer base.

You can't blame Australian online shoppers for being jittery with poor communication when there's a track record of failed and dodgy online businesses in recent times... TFI Down Under, PC, MaynStream Merch... payment taken, products delivered for some and not all.

Understandably for those who have met the seller and have received their products, you will vouch for and support them... it's the right thing to do.

But it appears that there's another group waiting in the background and they're starting to get nervous.
They've every right to voice out their concerns IMHO.

With the growth of any business, there's a need to invest in added resources to manage the growth... otherwise, quality of service suffers as we've seen in quite a few examples.