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Thread: The Little Toy Company feedback

  1. #501
    Join Date
    4th May 2015
    Location
    Sydney
    Posts
    468

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    They have only been good for in stock items. I ordered POTP leader Optimus from them last year and he arrived fine.

  2. #502
    Join Date
    29th Jan 2015
    Location
    West Melbourne
    Posts
    17

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    Quote Originally Posted by Deano85 View Post
    They have only been good for in stock items. I ordered POTP leader Optimus from them last year and he arrived fine.
    So the only thing i can do is have faith in them? Just wait till the item show up at your doorstep?

  3. #503
    Join Date
    24th May 2018
    Location
    Adelaide
    Posts
    153

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    Call PayPal or your card provider and see what they can do

  4. #504
    Join Date
    28th Oct 2020
    Location
    Perth
    Posts
    52

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    Maybe try chasing them down on socials too. Not good enough to not be replying to customers, especially those that have had an order with you for so long.

  5. #505
    Join Date
    29th Jan 2015
    Location
    West Melbourne
    Posts
    17

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    Quote Originally Posted by Auscon View Post
    Maybe try chasing them down on socials too. Not good enough to not be replying to customers, especially those that have had an order with you for so long.
    What do you mean by social? where else can i contact them beside their emails?

  6. #506
    Join Date
    29th Jan 2015
    Location
    West Melbourne
    Posts
    17

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    Quote Originally Posted by Tranceblade View Post
    Call PayPal or your card provider and see what they can do
    Paypal only deal up to 3 months. and its been over 9 months so definitely is a no go

  7. #507
    Join Date
    29th Jan 2015
    Location
    West Melbourne
    Posts
    17

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    i really hope they are not scamming me for money.

  8. #508
    Join Date
    24th May 2018
    Location
    Adelaide
    Posts
    153

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    Quote Originally Posted by mentious View Post
    Paypal only deal up to 3 months. and its been over 9 months so definitely is a no go
    Did you even try to call them?
    If you haven't ever done any support requests before, or if you explain that the ETAs kept sliding and you couldn't get a response from the seller, they may be inclined to assist you as a "one-time courtesy".

    Either way, now that PayPal buyer protection is actually 180 days now.

  9. #509
    Join Date
    28th Oct 2020
    Location
    Perth
    Posts
    52

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    Quote Originally Posted by mentious View Post
    What do you mean by social? where else can i contact them beside their emails?
    They have links to their Twitter, Facebook page and Instagram on their website. Unfortunately some businesses will pay more attention to complaints that are made visible to other customers.

    That being said, I've only ever had positive experiences ordering from TLTC (only ordered in-stock items), so I hope they can resolve this for you!

  10. #510
    Join Date
    24th May 2018
    Location
    Adelaide
    Posts
    153

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    Keep in mind that despite not replying to you, if you do raise a PayPal claim against TLTC you may well be blacklisted by them for the inconvenience, and also on their eBay store if you've purchased on there previously.

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