Looks like the poll didn't appear in both your attempts. I'm sure a mod will rock up to fix that.

As for me, I've emailed the 4 times for essentially the same non-tf item - a pop vinyl. Once last septermber, twice in Feb (after they announced their email system was back online, and then 2 weeks later expressing disappointment at a non response), and the last time was a couple weeks back after they announced they had hired a new team to handle emails etc.

Outside of the automated emails giving me my request number (the september email didnt even get that) I have never received a response from them.

However outside of this one pop vinyl (which is still listed as in stock on their website) they have always fulfilled my orders, just with worsening delivery times.