Also delaying his updates.Originally Posted by ozlee
Rank 8 - Deluxe Member
Also delaying his updates.
Rank 8 - Deluxe Member
What makes me sad about reading this thread is the apparent lack of knowledge that the members here have about small business... not the delays from TBI.
They give cheap prices by probably (this is a guess) buying from overseas and importing by boat... this takes time, depends on when the container the dock loads is full enoug to send, and has to go through the port AND customs.... so no you won’t get your item on release day.
The one thing that appears to have lots of trouble arriving.... Versions of Megatron... did everyone forget he’s hard to get through customs without getting seized? That didn’t go away guys...
And as for refunds.... this isn’t big box retail with masses of funds from other areas or departments... there’s no shareholders for revenue raising... no hardware division to bail out the department store... no increase on pet food to cover savings on milk... this guy appears to be doing it right. Your money for MP-XX goes to the supplier of MP-XX, for the goods of MP-XX. So when you ask for a refund because you got tired of waiting, your money has already gone to his supplier... it’s not sitting in his bank account waiting for you to want it back. And if he was to refund, then he is stuck with an item no one wants any more, and he would ave to sell at a loss.
All this is common sense and should have been assumed when you placed your order. He had a problem with people understanding shipping and ordering... (who would have thought instock and preorder would be sent together when you paid one lot of shipping!!!) and because of this he had to change what he offered... and people still complain about (making this example up but close enough)wave 2 not arriving yet when it was ordered with wave 5... which hit retail today, so will be sent from his supplier next week sometime... we have become such a bunch of Veruca Salt’s singing “I want it now!!!” I’m embarrassed of our collecting community as a whole!
So if opyou order cheap, be patient... otherwise hope you see the 5 days it’s on preorder, pay the premium, get it from Japan and pay your gst and shipping and gst on shipping and stop complaining that you had to wait longer then those that paid for the “slow boat from China”
Rank 3 - Basic Member
His update was a screenshot of a spreadsheet that you can barely read and all it had was "en-route" next to 90% of the items. We want dates not a spreadsheet which means nothing.
And he also threatened to ban a person for sharing it. What kind of business practice is that? This feels more and more like a cult with some people praising the owners like they are gods because they got their items delivered while there are many who received no responses to their missing items or requests for refunds. It is practically PC all over again but I hope for everyone's sake that noone will lose their money this time around because we are learning our lessons.
Rank 3 - Basic Member
I think what is making people frustrated is not because they are not understanding how a small business works but how TBI is not transparent about their orders and not responding to emails about dates and refunds for overdue items.
You cannot just run a business that way and expect people who put in their hard earned cash to sit back and wonder if their items are coming. There are more things wrong with how he runs a business than not but I am not going to list them because I do not want to start a war here. Go and read through the previous posts and FB if you want to learn more.
Rank 8 - Deluxe Member
Every item has an ETA and the ETAs are noted as being dynamic.
Refunds are defined in the conditions as being NOT AVAILABLE.
So people who email about refunds complain they got no response... but the conditions say no refunds...
And the update is coming.... some people started complaining so he posted a work in progress shot of the update... that was NOT THE UPDATE!... it was also in a private group that isn’t to be shared outside of the group... once again, that’s the conditions of being a member of that group... so stop complaining and follow the rules while waiting for the actual update
Rank 8 - Deluxe Member
MP Hound is currently sold out at TBI but has a price listed of $250 before shipping. Nippon-Yasan (NY) and Robot Kingdom (RK) for example tend to keep their MP pre-orders open up till release. Hound is $200 delivered with NY and about $210 from RK (both air shipped) and can still be pre-ordered today from both sources.
MP-49 Black Convoy is $380 before shipping on TBI but can be had for around $320 shipped from both NY and RK currently.
Sure you might be able to order these when TBI has a sale but even at the current 20% off you're no cheaper than the offshore sources on those two examples. There really is no premium for ordering offshore and MPs are not selling out in days.
Rank 8 - Deluxe Member
I have to agree with Krayt a fair bit here. Ordering items with different release dates in the same order you have to wait for all items before they would be shipped. I don't know any that do that any differently. The crate and 4 for free idea was great until people couldn't understand that either. It was all written in terms if they were read.
As for the screenshot, it was a minor update because people were whinging saying a small update is better than none. And as for the banning someone for sharing it, one of the rules is what's said in the group stays in the group.
I've spent alot of hard earned cash on them too, but I have faith they'll deliver. Call me a cult follower if you like, I just offer an opposing view and hope to pass on some understandings.
Rank 8 - Deluxe Member
Just as a counterpoint, does those online retailer charge the GST? Don't forget, TBI would have to pay that when ordering their stock. And the sold out part from my assumption would be their cut off date to send their orders in by sending our hard earned dollars off to the supplier to pay for them.
Rank 8 - Deluxe Member
so mp-43 megatron. came out in march. out everywhere for a long time. That's ok? I got my megs by boat and he arrived ages ago (~may i got mine). Small business that are successful will address their customers so they don't lose consumer confidence.
TBI's prices aren't that cheap compared to other retailers. Only the sales make them cheap.
Rank 8 - Deluxe Member
Actually consumer law overrides anything that is contradicted in TBI's terms and conditions.
"they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time"
https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations
i'll reiterate on mp-43 megatron. it's been 8-9 months after release. That is well beyond reasonable time. If you think this is reasonable then I guess PC had an ok business model.
Mastercard also has a section for goods and services not provided found in this document that helped me win against PC.
https://www.mastercard.us/content/dam/mccom/en-us/documents/rules/chargeback-guide.pdf
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