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Thread: Toybot Importz feedback

  1. #351
    Join Date
    9th Aug 2018
    Location
    Allendale North, SA
    Posts
    635

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    Humm/Oxipay sent me an email yesterday to say that TBI had made an 'adjustment'; when I logged onto my account the Status for my order had changed to Refunded

    Thats 2 for 2 preorders from Aussie online retaillers I've been burnt by. When (or should i say 'if' considering the situation) the money comes, I'll probably redirect it elsewhere.

  2. #352
    Join Date
    10th Mar 2016
    Location
    Sydney
    Posts
    1,376

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    Quote Originally Posted by TaZZerath View Post
    When (or should i say 'if' considering the situation) the money comes, I'll probably redirect it elsewhere.
    Don't stress, you'll get your money back, I received the same treatment. Thank your lucky stars you can move on now and not have to chase them up anymore.
    Looking to buy lucky draw Armada Prime and Diaclone Marlboor Wheeljack.

  3. #353
    Join Date
    9th Aug 2018
    Location
    Allendale North, SA
    Posts
    635

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    Quote Originally Posted by Tha_Phantom View Post
    Don't stress, you'll get your money back, I received the same treatment. Thank your lucky stars you can move on now and not have to chase them up anymore.
    Well after querying the fact I'd had two separate transactions with them via email I received confirmation that afternoon they were refunding everything.

    What baffles me is the fact that they responded to this message so quickly when my close to two dozen emails previously (and I wish I was joking) were met with stony silence...

    Once the money's back, the chapter will be closed and my quest for finding a good online store for my mini-hobby continues after Zero-From-Two attempts.

  4. #354
    Join Date
    27th Dec 2007
    Location
    Sydney
    Posts
    4,618

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    Hardly an ideal outcome, but at least you have closure and your money back. Sugar for the pill.

    My two orders arrived today with no drama, so I'm also able to move on.
    Which brings us to where we are today...



  5. #355
    Join Date
    9th Aug 2018
    Location
    Allendale North, SA
    Posts
    635

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    Quote Originally Posted by Tober View Post
    Hardly an ideal outcome, but at least you have closure and your money back. Sugar for the pill.

    My two orders arrived today with no drama, so I'm also able to move on.
    Great mate

    My refund came in today so case closed I guess. I immediately made lemonade out of lemons and ordered Jetfire and Hound elsewhere

  6. #356
    Join Date
    21st May 2015
    Location
    Launceston
    Posts
    965

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    Quote Originally Posted by TaZZerath View Post
    Humm/Oxipay sent me an email yesterday to say that TBI had made an 'adjustment'; when I logged onto my account the Status for my order had changed to Refunded
    Hey TaZZerath how long did it take for Humm to get back to you?

  7. #357
    Join Date
    9th Aug 2018
    Location
    Allendale North, SA
    Posts
    635

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    Quote Originally Posted by ZoonMaster5000 View Post
    Hey TaZZerath how long did it take for Humm to get back to you?
    24 hours. It was super quick. I'm very impressed by their dispute resolution speed.

  8. #358
    Join Date
    11th Dec 2012
    Location
    Perth
    Posts
    2,916

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    I need to do the same with Afterpay. But according to their terms and conditions, it’s not their problem.

  9. #359
    Join Date
    27th Dec 2007
    Location
    Sydney
    Posts
    4,618

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    Whose terms and conditions, AfterPay or Toybot's?
    Which brings us to where we are today...



  10. #360
    Join Date
    11th Dec 2012
    Location
    Perth
    Posts
    2,916

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    Quote Originally Posted by Tober View Post
    Whose terms and conditions, AfterPay or Toybot's?
    Afterpay

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