The lesson for all of us is to never pre-order items from these small time Australian online sellers. It just always ends in tears. They are not built to handle volume. They are no cheaper than the big international online retailers anyway and at best you are waiting months extra to receive your order.

IF you must do business with them, only order in stock items through them and pay through PayPal with credit card or use humm, Afterpay etc for the protection. All pre-orders should be made with reputable international retailers using PayPal. The only domestic retailers I would pre-order from are Zing or Amazon.

I have empathy for everyone who has been through this. I've been caught too but thankfully always got my money back with chargebacks etc. It's just a pain to have to deal with that so the best option is to avoid these situations.

Hope everyone is able to get a resolution.