Personally I will not be buying from smaller oz import places now or in the future, and if I get the odd purchase (elsewhere, never again at TBI) it will be in stock stuff.

I don't mind delays. I don't care if something takes 6-12 months. But when something does not turn up at all - and they refuse to refund - that's just total BS. Like get out of town with that sort of attitude.

***Most reliable I have found this year have been amazon and popcultcha - never had any issues, if an item becomes not availble for any reason - it's an automatic refund that I don't have to even ask about, let alone spend six months chasing after.***

Those are "real" businesses imo, these smaller ones are so fly by night with their nonsense that I have just had a gutful of it over the last 3 years, and the thing that stings the most is the never ending excuses.