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Thread: UK Definitive Comic collection from Hachette now in Australia

  1. #261
    Join Date
    27th Jun 2008
    Location
    Melbourne
    Posts
    2,011

    Default

    Just got this email.... haven’t sent any queries myself....

    **** Change of Payment Processor for Direct Debits to CCA International **** PLEASE DO NOT REPLY TO THIS EMAIL ****

    Dear Mr Krayt

    From 03/09/2018, Bissett Magazines are changing our payment processor for Direct Debit payments. Our new processor, GoCardless, will be taking over responsibility and power for all Direct Debit collections from this date and you will shortly be receiving an updated Service Agreement to confirm the change.

    There’s no action required from you to continue paying by Direct Debit, and the change will not affect the service you receive in any way. The only change you will notice is that ‘CCAInternational’ will appear on your bank statement

    GoCardless are taking over responsibility for future Direct Debit payments only, they will not be responsible for any chargebacks or refunds relating to previous payments between CCA International and yourself.

    If you do not want your Direct Debit payments transferred over to GoCardless then you can cancel the service by contacting us on customer_service_aus@hachette-service.com by contacting your bank or via your online banking.

    If you have any questions, you can contact us on customer_service_aus@hachette-service.com

  2. #262
    Join Date
    10th Jul 2017
    Location
    Melb
    Posts
    92

    Default

    I have received no emails from anyone
    But Auspost told me I have a package coming from a "D and D Mailing services"
    Since I use a parcel locker I get cool notifications of mail heading to it!

    who according to Google handle...
    "PARCEL AND MAGAZINE DISTRIBUTION INTO AUSTRALIA"

    so it may be some Comic books, or something totally random,

  3. #263
    Join Date
    11th Feb 2018
    Location
    Sydney
    Posts
    34

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    Hey all, it's a miracle! Just got my issue 26 & 27 in the mail today. Came with this letter from Hachette:

    "Dear subscriber,

    We would like to thank you for your patience whilst we have been resolving the Australian fulfilment company issue. We are pleased to tell you that the situation is now fully resolved and normal service can now be resumed.

    If you wish to contact us for any reason please use the contact details below, which are also listed on your enclosed tax invoice / receipt.

    E-mail: customer_service_aus@hachette-service.com

    Tel: +61 283787931

    We hope you continue to enjoy your collection and apologise once again for the disruption caused to your subscription, but everything will now run smoothly once again.

    Yours sincerely,

    Hachette Partworks Ltd"

  4. #264
    Join Date
    27th Dec 2007
    Location
    Chadstone, Vic
    Posts
    14,974

    Default

    I just picked up my order from the post office too which was a complete surprise.

    However, I only got issue 27 (#44 All Hail Megatron part 2) and issue 26 noted as on back order.

  5. #265
    Join Date
    24th May 2007
    Location
    Brisbane
    Posts
    34,776

    Default

    Quote Originally Posted by griffin View Post
    I'll send out some more emails this week, and maybe see if Hasbro Australia can use their influence to get some answers, or get things moving again.

    It's good news that they are re-starting, and not missing an issue.
    They never replied to the emails I sent out recently asking for updates (to the two contact emails that were floating around).

  6. #266
    Join Date
    1st Dec 2014
    Location
    Mackay
    Posts
    342

    Default

    Quote Originally Posted by Alectric View Post
    Hey all, it's a miracle! Just got my issue 26 & 27 in the mail today. Came with this letter from Hachette:

    "Dear subscriber,

    We would like to thank you for your patience whilst we have been resolving the Australian fulfilment company issue. We are pleased to tell you that the situation is now fully resolved and normal service can now be resumed.

    If you wish to contact us for any reason please use the contact details below, which are also listed on your enclosed tax invoice / receipt.

    E-mail: customer_service_aus@hachette-service.com

    Tel: +61 283787931

    We hope you continue to enjoy your collection and apologise once again for the disruption caused to your subscription, but everything will now run smoothly once again.

    Yours sincerely,

    Hachette Partworks Ltd"
    Did you get an Auspost alert that the issues were coming?

  7. #267
    Join Date
    27th Dec 2007
    Location
    Chadstone, Vic
    Posts
    14,974

    Default

    Quote Originally Posted by Jazzman View Post
    Did you get an Auspost alert that the issues were coming?
    Mine came today but I didn’t get an alert (but had for all previous).

  8. #268
    Join Date
    1st Dec 2014
    Location
    Mackay
    Posts
    342

    Default

    Quote Originally Posted by Paulbot View Post
    Mine came today but I didn’t get an alert (but had for all previous).
    Well mine will be a few days away then... always is several days behind you city folk, dagnabbit!

  9. #269
    Join Date
    22nd Feb 2014
    Location
    Melbourne
    Posts
    1,925

    Default

    Got mine today as well. No email alert. I also didn't get around to emailing them about the continuation of the subscription so looks like no action needed to keep going.

  10. #270
    Join Date
    10th Jul 2017
    Location
    Melb
    Posts
    92

    Default

    The only alert I got was from Auspost, since it was a direct delivery to my Postal Locker, got the alert last Wednesday, as stated in an earlier comment.

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