WANTED BOTS: G1: Horri-bull, Snarler, Mainframe, Chop Shop, Ransack CHUG: Spin Out, Cordon, Brotropolis Rescue MASTERPIECE: Acid Storm
ENERGON: Six Shot
Along with contacting paypal for a dispute (pending) I also emailed them to see what they said, this also applies to credit card users
So there you have it, don't just wait for them to get the money backHi hYpNoS,
Apologies for the inconvenience. I do understand your concerns and can offer three options:
The first option would be to contact your Paypal/bank directly and process a claim for funds, this would be the quickest way to receive your refund. Alternatively we can process a replacement order on your behalf of item/s of similar value, in replacement of the pre-order. The third option is to provide your details to our administrators, who will contact you with a Proof of Debt Request Form and review the refund from there.
The problem is when you've worked in it, pride yourself on your customer service, even when it costs you easy sales, and then expect that same thing from everyone you deal with. You know that old saying of "doctor's make the worst patients"? Well I honestly think it also applies to people in retail who pride themselves on going the extra mile for customers. LEL
Lodged a dispute with CBA today. Will advise of updates (if anyone's interested).