You'd think so, but they gave me the run around this month.
*First would not refund a damaged item I received.
*Then they said they would refund, but i would have to POST TO THE USA (costing me more in postage than the item itself), and once it arrived in the USA (about a month, by standard post as full cost to me)
*THEN they would process a refund.
*They would not replace the item either.
All of this is BS and totally the opposite of all their mumbo jumbo on on their customer service pags and customer satisfaction oriented whatnot.
*I waited a week and then talked to another rep and got a totally different results.
By accident, the rep told me totally diff stuff, I repeated everything the first one had said, and he contradicted all that and then added in even more confusing nonsensical nonsense.
Then offered me a "partial refund"
what a headache that was!
..... Obviously I am not stupid enough to post something at full cost ( a heavy item likely 30-50 AUD in postage) to america, wait a month for a refund, on a DAMAGED item listed as "new".
I find some customer reps are good there on the chat or phone, and others are utterly clueless. I blame the quality of their training or lack of it, not the actual person, I don't blame them any more than I woudl blame a baby for not knowing how to drive a car for example.
Luckily 90% of stuff I have bought there has been hassle free.
The two times I ordered books (and not toys) they were completely damaged beyond belief. No joke. Ruined. So I buy toys there only (I collect loose, goodbye box, which do get damaged) and don't buy books or any of their other stuff.
Every items I've bought for years from the usa amazon has arrived perfect 100%, well packed, no damage - and all the damaged stuff I've seen on social media is straight out of NSW - the legendary sorting centers that damage so much aussie mail that I flat out refuse to sell/trade/post anything from WA to NSW due to how many times they lost my items.