You'll need to contact OMP. I did so today after I got my (very unhelpful) reply from DHL yesterday.
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You'll need to contact OMP. I did so today after I got my (very unhelpful) reply from DHL yesterday.
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That's a shame DHL were not helpful. I contacted DHL by phone today about one of my MP-10DC's and they were actually really friendly and helpful. I had gotten an email notification from ebay to say it had been delivered (it hadn't) whereas the DHL tracking didn't say it was delivered so I called to clarify. They told me it had been given to First Choice Couriers to do the final leg since DHL doesn't service my region, this had triggered the ebay delivery email.Originally Posted by Tranceblade
Rank 3 - Basic Member
They made it clear to me that I would need to contact the merchant to find out, is all. This may just be a DHL eCommerce thing, being less frills than DHL Express.
Willing to bet that everyone's Seacons are in the same mail bag, though ;P
Rank 8 - Deluxe Member
Yea mine were in Sydney since 21st, cleared customs yesterday. So at some point they'll show up
Rank 8 - Deluxe Member
Right I didn't realise that there is a DHL eCommerce version, I thought they are all express. So OMP use the eCommerce version and my MP-45 has been sitting at the Singapore facility since the 24th. Whereas my orders from Japan were shipped this week by express and are already in Sydney.
Rank 8 - Deluxe Member
My problem is that DHL handed my Seacons over to Australia Post and Australia Post hasn't moved them along since the 14th of April.
Rank 3 - Basic Member
Shipping information approved by Australia Post
Tue 14 Apr 5:23 pm
It's not with Auspost yet, DHL have only provisioned the label
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Had a surprise delivery from LTC this morning. Exactly 1 week via Couriers Please/Sendle. Melbourne to Perth. Still waiting 3 weeks now for Aust Post deliveries. It used to be the other way around.
Rank 8 - Deluxe Member
Did you get any assistance from OMP? I got the same generic reply that you got when I queried my MP-45 shipment from OMP. Funny they say to contact the merchant if you don't receive it within 10 business days of the estimated delivery date yet the tracking does not provide a delivery date in the first place. And it's a no reply email...
Rank 3 - Basic Member
I hadn't checked until seeing this now.
The information OMP got was that there is a backlog at Auspost's end, packages are cleared but pending delivery.
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