Words of warning to potential MP-2 buyers

[TheDirtyDigger]

Just got a message from a guy I (my wife) sold the MP04 to. One missing headlight.
Are TakTom in the habit of sending out spare parts or replacements?

[GoktimusPrime]

Yes. I got free replacement parts for my MP-01 as well as free gifts from Takara as an apology. The process I went through was:
1/ Contacted* Takara's Customer care call centre.
2/ As directed by Takara, I emailed* them photos of my toy with the missing part to prove that it was indeed missing.
3/ Takara Fed-Exed the replacement parts (and gifts) to me (hand delivered to my door, I had to sign for it!) - arriving within 3 working days after I sent the e-mail.

Note that receiving gifts is not part of Takara's policy. The person I spoke to did it unofficially - basically grabbed some TF merchandise and chucked it into the FedEx box with the replacement parts as his personal apology to me on behalf of Takara. But he wasn't instructed to do so by the company... so please don't demand or expect freebies. I was happy just to receive the replacement parts - anything beyond that is a bonus.

My MP-01 was missing one of its step-ladder panels (I think it was the left one) but Takara sent me replacement panels for both left and right - so if anyone needs a step-ladder panel for Masterpiece Convoy LMK.
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PS: *Obviously TakaraTOMY is a Japanese company so this advice may be of limited value for those who don't speak Japanese - I would advise seeking assistance from a friend or someone you know IRL who can speak Japanese to help you with this.

[TheDirtyDigger]

_______

PS: *Obviously TakaraTOMY is a Japanese company so this advice may be of limited value for those who don't speak Japanese - I would advise seeking assistance from a friend or someone you know IRL who can speak Japanese to help you with this.

Gok old buddy....have I told you how handsome you look today?

[dirge]

Off topic posts here have been removed. Please limit any further discussion in this thread to any QC issues regarding MP-2. Thank you (:

[Adzma]

Hmm RK seem to be ignoring me since I sent them an email with the photos. It's been over a week since I sent the first one, and I sent another one on Friday and still no response. I really don't feel like opening a dispute with PayPal over this, I don't want to jeopardize my relationship with RK, and and as a result shop elsewhere.

[jaydisc]

Good luck with that Adzma. I find that RK service is great up until you pay if you catch my drift. I wouldn't waste your time.

[kup]

I hope they get their act togetehr when MP Grimlock is released.

I guess that a last resort could be writing a letter to Takara Tomy in English and see how it goes. You never know, but its possible that they may make the effort on giving it to someone that can read English so they can take care of you. Takara seemed to be the type that would go through the extra effort to satisfy a costumer, I don't know how it is now with Tomy but its worth a shot.

[The Scream Man]

After umming and ahhing since Starscream first came out, I decided to get a Skywarp at last.


Then i read this thread, and now Im kinda worried.

[kup]

After umming and ahhing since Starscream first came out, I decided to get a Skywarp at last.


Then i read this thread, and now Im kinda worried.

If its from the original release batch (I don't think they did a second one) then it should be fine. TakTom have only begun to go crap around the same time the MP4s were released at Target. Toys before that are fine.

I am worried about Thundercracker.

[The Scream Man]

First off Kup, I love your sig.

Second off, thats good news!