MY QUESTION:

Hi guys,

I was wondering why your Doncaster store never has any Transformers products and barely has any of the WWE products. These are the main ranges I look at for myself and my kids.

Other than the clearance Transformers figures recently, Doncaster would normally barely have one or two figures. Since the clearance stock has been sold they have had none for a couple of months.

With Toys R Us gone from Doncaster, the options are pretty thin so I would have thought you would want to try and fill the void a bit. I go to Eastland and Lilydale Big W when I can and they always have a much better range of toys than the Doncaster store.

There are also four K-Marts and three Targets I check regularly to try and find figures. K-Mart is miles ahead of Big W on Transformers and WWE and Target is a fair way ahead.

Is there any reason why Doncaster seems to never have stock? It isn't like they don't have room. There are whole shelves empty on multiple bays in multiple rows.

Thanks for your time and have a good day.

BIG W RESPONSE:

Hi there,

Thank you for contacting us at BIG W.

We do apologise for any disappointment and advise if you are interested in a particular item, to call ahead to the store to confirm availability before travelling in-store.


While every attempt is made in ensuring sufficient stock is allocated to our stores, we understand that sometimes popularity may exceed anticipated demand on goods. We sincerely apologise for the inconvenience this has caused you.

Please note we will pass on your feedback to the relevant team.

Kind regards

Nate

BIG W Customer Service Team

MY REPLY:

Hi Nate,

It is not a matter of inconvenience in travelling to the store. The inconvenience is the store never has any of the products.

I had a look yesterday and there are now 5 Transformers hanging on a hook in a mostly empty bay. I would argue though, that considering these figures were first seen in Australia in April this year and are at least a wave of figures behind the current release wave that it is not the popularity of the product that is the issue here. It is hardly surprising more people are buying things online from overseas when there is no guarantee that local retailers will even stock them.

I understand you have no control over any of this but hopefully one day someone who does may do something about it.

Thanks for your time and have a good weekend.