Target in the CBD finally has platinum Ultra Magnus in stock....
Target in the CBD finally has platinum Ultra Magnus in stock....
Big W Mirrabooka has YOTS Omega on the over shelves above standard TF section. only bout 8 though
Recent Additions:
Robosen Auto Converting Optimus Prime
Incoming:
Canon Optimus
Wishlist:
MP Jazz, MP Ricochet, MP Waspinator
Selling:
Lots, just need to sort it out.
Looking For:
Seige Cyberton upgrade Optimus Prime
Recent acquisitions: SS Leader Blackout & Deluxe Starscream, & FP Pinchar (Snarl)!
Upcoming: SS Voyager OP, Megs, Brawl & Ironhide!
Wishlist: Voyager Astrotrain & Octane (Thank you Hasbro!), Modern Dinobots (Thank you FP!)
Perth WAtch - YouTube - Sharing my passion for watches & horology
Perth TransFan - YouTube - Sharing my interest in all things Transformers!
Well, they're gone! I was on hold forever with no one on the floor answering 5 times. Poor switchboard woman shared my frustration. So I drove down and saw the empty shelf before lambasting the manager on duty for no one taking calls on the floor.
Big W Mirrabooka: one good staff member and a bunch of inept assclowns.
I assume a scalper got to them, as I was about an hour after you posted.
Recent Additions:
Robosen Auto Converting Optimus Prime
Incoming:
Canon Optimus
Wishlist:
MP Jazz, MP Ricochet, MP Waspinator
Selling:
Lots, just need to sort it out.
Looking For:
Seige Cyberton upgrade Optimus Prime
off to Big W Belmont tomorrow morning for me.....
You know what, I do retract that statement. And I apologise for it.
Having worked in retail (not a department store, but a major electronics/software/big box retailer) for a few years, I'm aware at how crappy staffing limitations can be, and how demands/merching schedules/stock delays can be.
That being said, it's a bit disappointing to have no-one pick up a call five times. To then ask to be put through to a manager to be informed that the last two calls went to a manager and were unanswered. The feeling I had at this point was that the store was devoid of staff and was surviving on a switchboard operator and self-service check-outs. To then take what would be at least a one hour round trip to find that yes, the shelf is now empty. I'm sure you can see my frustration there.
Anyway, I apologise to both you, and your staff. I think that between calling around 5 Big Ws today, I found most staff to be borderline disinterested, unwilling, or unable to assist in the most basic manner (and no, I'm not specifically referring to talking Transformers to them). I found 4 Big W staff members (via phone or instore) helpful today, and two of them work in your store. One was previously mentioned, and one was a lady I neglected to mention earlier, (purely because I forgot and was killing time on the phone before a movie started) restocking shelves who I politely asked if she could check a large size box on the trolley in front of her. She was polite, helpful, and cheery. I specifically called back to the switchboard before closing to compliment one of your staff directly as, as I said, I previously worked in retail and damn well know that you hear every complaint, but rarely the compliments.
That being said, I do think it's fair to comment on customer service, pro or con in a thread that is specific to retail shopping. I just think I should have used a little more tact.
Happy to PM you tomorrow, and further, as you're the manager, I've got a letter to type tomorrow commending one of your staff members.
Checked big w riverton last nite (17 June) at about 8pm. None of the yots omega around. Maybe it's not up yet.
Recent Additions:
Robosen Auto Converting Optimus Prime
Incoming:
Canon Optimus
Wishlist:
MP Jazz, MP Ricochet, MP Waspinator
Selling:
Lots, just need to sort it out.
Looking For:
Seige Cyberton upgrade Optimus Prime
No YOTS stuff (or new stuff in general) at either Target, Kmart or Big W at Midland Gate so don't bother until the next restock.
Lego however, oh boy!