Quote Originally Posted by KaRNiV8L PRiME View Post
I'm the store manager, come see me tomorrow arvo. I'm sure there are more out the back. $98.

BTW I take exception to the above comment. This page is about transformer sightings not voicing opinions on customer service
You know what, I do retract that statement. And I apologise for it.

Having worked in retail (not a department store, but a major electronics/software/big box retailer) for a few years, I'm aware at how crappy staffing limitations can be, and how demands/merching schedules/stock delays can be.

That being said, it's a bit disappointing to have no-one pick up a call five times. To then ask to be put through to a manager to be informed that the last two calls went to a manager and were unanswered. The feeling I had at this point was that the store was devoid of staff and was surviving on a switchboard operator and self-service check-outs. To then take what would be at least a one hour round trip to find that yes, the shelf is now empty. I'm sure you can see my frustration there.

Anyway, I apologise to both you, and your staff. I think that between calling around 5 Big Ws today, I found most staff to be borderline disinterested, unwilling, or unable to assist in the most basic manner (and no, I'm not specifically referring to talking Transformers to them). I found 4 Big W staff members (via phone or instore) helpful today, and two of them work in your store. One was previously mentioned, and one was a lady I neglected to mention earlier, (purely because I forgot and was killing time on the phone before a movie started) restocking shelves who I politely asked if she could check a large size box on the trolley in front of her. She was polite, helpful, and cheery. I specifically called back to the switchboard before closing to compliment one of your staff directly as, as I said, I previously worked in retail and damn well know that you hear every complaint, but rarely the compliments.

That being said, I do think it's fair to comment on customer service, pro or con in a thread that is specific to retail shopping. I just think I should have used a little more tact.

Happy to PM you tomorrow, and further, as you're the manager, I've got a letter to type tomorrow commending one of your staff members.