Dear xxxx xxxx,
Thank you for contacting the MattyCollector.com online store.
We apologize for the inconvenience that may have caused you. We show
your order was refunded on 4/20/12 because your shipping address is
undeliverable. Due to billing cycles, the refund may not appear on the
same credit card statement as the original charge. If you are unable to
locate the applied credit, please contact the issuing bank for further
information regarding when it will be applied.
Sincerely,
Brandon R.
MattyCollector.com online store
Customer Service
mattycollector.cs@digitalriver.com
Email ID: 22358715
Original Message Follows:
------------------------
A shopper has emailed customer service with a request. The following
reasons were selected for the contact, and the specified email address
was given for contact.
Selected Reasons: Other
Shopper Email:
xxxxxx@xxxxxx.com
Shopper Comments: I have randomly received a refund email for order
10319482100. I called Customer Support and they informed me that the
figure was returned to them.
I never returned the figure, it never reached me. The shipping address
is correct so it appears that it never actually made it before it was
returned.
As a subscription holder, I wish to have the Cobra Khan figure sent to
me as the agreement was that I was guaranteed every figure for the 2012
MOTUC subscription.
Any assistance to resolve this issue would be appreciated.