Shameful Practices of Toys R Us

[Dylbot]

The toys r us at knox city only ever has one register open, even when there's twenty people waiting to be served. Once i walked over to a register with two girls standing around talking about thier weekend, and they ignored me for about a minute, and then said "sorry, this register is closed" TRANSFORMERS PURCHASES HAVE PRIORITY OVER YOUR WEEKEND DISCUSSION!

[blackie]

The toys r us at knox city only ever has one register open, even when there's twenty people waiting to be served. Once i walked over to a register with two girls standing around talking about thier weekend, and they ignored me for about a minute, and then said "sorry, this register is closed" TRANSFORMERS PURCHASES HAVE PRIORITY OVER YOUR WEEKEND DISCUSSION!

+a zillion
they have one of the worst customer services of any place ive been
maybe i should get a job there........

[1AZRAEL1]

+a zillion
they have one of the worst customer services of any place ive been
maybe i should get a job there........

and worst of all, NO LAYBY!!!
I would have spent a buttload there a couple of months back, but they didnt have layby. Getting rid of it was "The Worst Idea Ever" (spoken like comic book guy)

[dirge]

"Accuse me" "no right"

C'mon guys, stop being so dramatic, self centered and naieve.

I stand by my comment. Any store that employs someone who is willing to humiliate the store patrons runs the risk of scaring paying customers away. The issue I've encountered at this store are not that they ask for a bag check - it's more a case of the security guard will blatantly embarrass a patron for not submitting to a bagcheck (which is, from a legal POV, voluntary).

It's not the anti-theft measures that I object to, it's the tactics employed at this store.

[fatbot]

I stand by my comment. Any store that employs someone who is willing to humiliate the store patrons runs the risk of scaring paying customers away. The issue I've encountered at this store are not that they ask for a bag check - it's more a case of the security guard will blatantly embarrass a patron for not submitting to a bagcheck (which is, from a legal POV, voluntary).

It's not the anti-theft measures that I object to, it's the tactics employed at this store.

From memory, retailers are allowed to ask if they can check your nag as you are exiting the premises, the public have the right to tell the person wanting to check said bag to bugger off. However the retailer can hit back and ban you from the store, remember it is still private property. The catch, however is that, IMO, they need to ask nicely, and not treat everyone as a potential theif

[GoktimusPrime]

My understanding is that bag checks are indeed voluntary and merely a courtesy thing, but isn't legally enforceable. Similar to waiver forms at martial arts schools and permission notes for school excursions - these things in _no_ way protect schools from liability but are merely a courtesy to let people know of any potential risks/hazards.

[kup]

This chat reminds me when we came out of TrU after the last Parra Fair and Kuzzy got stopped at the exit by this security guard who already had the attitude that he was thieving because he found a 2007 no longer in stock Classics Mirage in his bag from the fair. The guys manner was more of a bouncer than a guard.

[Lord_Zed]

This thread is getting a bit ugly.

I must admit, while i'm no fan of Toys R Us due to their prices and the local stores limited stock, I've NEVER had a problem with their security guys. Not locally anyway only at Parramatta, after the toy fair and even then I didn't think it was a problem. They rarely ever seem to bother checking my bag at Hurstville, and never at Miranda.

Dirge must look suspicous in those regions.

[dirge]

This thread is getting a bit ugly.

Dirge must look suspicous in those regions.

And you reckon the thread is getting ugly? Enjoy your walk to Parramatta

I've only had trouble from the twerps at Hurstville. I've never had a problem at Miranda, Moore Park or Parramatta. Whether it's a TRU Hurstville thing or the firm supplying the guard, that sort of cr4p leaves a bad impression on potential (or actual) customers, which is not in the store's best interest.

[Robzy]

I was having a chat to the smiths rep at work the other day about this, he said its because super markets like set price points for popular snack items, so they can always put the big pack o chips on special at $1.99

Correct!

Price point is the single most important thing... it's better for companies to lower the quantity of what you're getting rather than raise the price! Latest perfect example - Cadbury's chocolate - same price, but it's gone from 250g to 200g! It happens all the time!!

I'm going to get a T-shirt made that says:

"It is a condition of my patronage that I be given $20"

So when I refuse to be searched and they tell me that it was a condition of entry, I'll just show them my T-shirt.

That is an EXCELLENT idea!

I can guarantee (having personally worked as an undercover security shopper in Melbourne), Bag-Checkers and even Security Guards cannot search your bags if you don't want them to! If they are rudely persistent, just ask them if they're implying that you've stolen something... watch what happens! Companies (and the actual employees themselves) can be sued for defamation/slander! The whole idea is not to catch you, but to scare you!