Shameful Practices of Toys R Us

[dirge]

Kids can be just as specific as collectors when it comes to wanting a certain toy, however. TRU are doing themselves a disservice if they're trying to avoid helping customers after specific items.

It's a lot easier to p*** someone off and lose their future business than it is to win them back. It's also hard to measure - and limit - the damage to the brand if that parent tells friends about their porr experience at TRU.

I'm not saying that TRU should bend over backwards for customer looking for a specific item, but generally they're quite unhelpful, because of the way they set themselves up. Target & Big W on the other hand, are more helpful - and even if the end result is the same (customer unable to obtain item), the customer isn't left with the bad taste in their mouth.

[d*r*j*]

That I am indeed, how can you tell?
(My avatar is of Abbath and Demonaz of Immortal)

True you can find more variety on the net, I have ordered cds on the net before (from amazon) and it was a bit of a hassle.
I also order some cds through stores, I did it with Lordi's first 2 albums (before they made it big at Eurovision)

And as for the digital medium, I prefer to have the cd in hand, even though I don't use them often. More for the value of having the original cd music rather than downloads.

Yeah I'm not that keen on european metal. My main exposure to black metal would have to be Venom and Cradle of Filth. I also covet the hard copies unfortunately... but vinyl is always the best option.

I think that with jb it all depends who is doing the stocking... for example Northlands and Epping have much more european metal than camberwell. They usual have metalheads doing the stocking aswell... so that helps.

[nettie!]

They usual have metalheads doing the stocking aswell... so that helps.

that's the thing, at jb the staff can put orders through, whereas tru, target etc cant.

[TheDirtyDigger]

It sucks that a lot of people that are involved in this hobby are impolite, self-important, anti social, grown up spoilt brats.

Hey I resent that!!!

I do NOT consider myself grown up!

[d*r*j*]

Hey I resent that!!!

I do NOT consider myself grown up!

How did you know I was thinking about you?

[Robzy]

The answers such as, "We're not getting another delivery for weeks" and "We don't know what we're getting till it arrives" (both of which I have received) would not inspire confidence.

I must have heard these lines a zillion times... and the other classic - "If we have it, then it would be out on the shelves"

Target & Kmart employees say this stuff all the time too!

[nettie!]

I must have heard these lines a zillion times... and the other classic - "If we have it, then it would be out on the shelves"

Target & Kmart employees say this stuff all the time too!

BECAUSE IT IS TRUE!

believe it or not, we do not have big storage warehouses. When we get stock, it gets put on the floor asap as we do NOT have the space to store it!

[MV75]

That poor stock. You need to be ashamed to not have adequate storsge for it. Poor things.

But when you get inventory of xboxs, you could store them like this:

http://kotaku.com/5334465/might-want...ou-get-it-home

[Robzy]

BECAUSE IT IS TRUE!

believe it or not, we do not have big storage warehouses. When we get stock, it gets put on the floor asap as we do NOT have the space to store it!

Actually, it's not always true... I worked at Target for many years (both on the Floor and in the Receiving Room) and I know what goes on.

Not all the stock is always put out at once... sometimes there simply isn't enough space on the shelves!

Aside from that, there's always the laziness and/or ignorance of staff members when it comes to actually checking. You work in retail so I presume you would have encountered this first hand. Some staff are clueless in regard to what items they have in their areas. Others just can't be bothered looking... It's easy for staff to say they don't have it out the back, rather than go and look for it when they've got a Dept Manager breaking their balls in regard to getting the latest planagram done!

And don't get me started on phone inquiries... I've actually seen staff say to customers "Hang on - I'll go and check" and then put the phone on hold, stand there and talk to other staff, and then go back on and say "Sorry - we don't have that one!".

[nettie!]

I am layby supervisor at target.

Well I am proud to say that all of our staff aren't retarded, are all capable of holding conversations, know their stock and also know better than to call our line managers everytime someone asks if there are more .... out the back

I realise I shouldn't generalise all stores based on mine but I feel it's better than no insight at all.