Shameful Practices of Toys R Us

[Robzy]

The answers such as, "We're not getting another delivery for weeks" and "We don't know what we're getting till it arrives" (both of which I have received) would not inspire confidence.

I must have heard these lines a zillion times... and the other classic - "If we have it, then it would be out on the shelves"

Target & Kmart employees say this stuff all the time too!

[nettie!]

I must have heard these lines a zillion times... and the other classic - "If we have it, then it would be out on the shelves"

Target & Kmart employees say this stuff all the time too!

BECAUSE IT IS TRUE!

believe it or not, we do not have big storage warehouses. When we get stock, it gets put on the floor asap as we do NOT have the space to store it!

[MV75]

That poor stock. You need to be ashamed to not have adequate storsge for it. Poor things.

But when you get inventory of xboxs, you could store them like this:

http://kotaku.com/5334465/might-want...ou-get-it-home

[Robzy]

BECAUSE IT IS TRUE!

believe it or not, we do not have big storage warehouses. When we get stock, it gets put on the floor asap as we do NOT have the space to store it!

Actually, it's not always true... I worked at Target for many years (both on the Floor and in the Receiving Room) and I know what goes on.

Not all the stock is always put out at once... sometimes there simply isn't enough space on the shelves!

Aside from that, there's always the laziness and/or ignorance of staff members when it comes to actually checking. You work in retail so I presume you would have encountered this first hand. Some staff are clueless in regard to what items they have in their areas. Others just can't be bothered looking... It's easy for staff to say they don't have it out the back, rather than go and look for it when they've got a Dept Manager breaking their balls in regard to getting the latest planagram done!

And don't get me started on phone inquiries... I've actually seen staff say to customers "Hang on - I'll go and check" and then put the phone on hold, stand there and talk to other staff, and then go back on and say "Sorry - we don't have that one!".

[nettie!]

I am layby supervisor at target.

Well I am proud to say that all of our staff aren't retarded, are all capable of holding conversations, know their stock and also know better than to call our line managers everytime someone asks if there are more .... out the back

I realise I shouldn't generalise all stores based on mine but I feel it's better than no insight at all.

[GoktimusPrime]

During the 90s a lot of stores used to let me into the back room to look for cases, and quite a few times I'd find them sitting on palettes. So I'm inclined to agree with Robzy.

[nettie!]

During the 90s a lot of stores used to let me into the back room to look for cases, and quite a few times I'd find them sitting on palettes. So I'm inclined to agree with Robzy.

gee isn't it a pity that we're more than halfway through 2009..

[Tetsuwan Convoy]

I don't think that the attitude of collector's has anything to do with the poor practices of TrU which do affect collectors but at the same time it also affects everyone else.

I am sure Tetsuwan is not into Nappy collecting for the hell of it.

First point yes and I dont actually get nappies at all.

I suspect that all of these many corporations have done some research to decide if the extra expense required to either more effectively train staff or hire more qualified staff most likely does not result in a proportional increase in revenue, and thus, the law of diminishing returns quickly applies.

I have come to that conclusion about quality of products as well. It seems to me that companies see it as cheaper to replace a broken/faulty unit than to actually put some decent quality control on the items.

There are a couple of points here with regard to TRU (Australia)... I don't think they want toy collectors as customers, G1 coloured Jazz was $50, sure it was an exclusive and it sold... but come on. I believe they want to concentrate on selling to parents, that's why the 'nappy' strategy and the fact that I get way more babies'r'us than toys'r'us catalogues in the mail. It just makes sense.

But the Nappy thing just irritates customers as well. They are traeting parents with the same contempt as collectors.

... It's easy for staff to say they don't have it out the back, rather than go and look for it when they've got a Dept Manager breaking their balls in regard to getting the latest planagram done!

I never understand when companies/workers sit there and ignore customers due to other things. Sure the planogram is important, but if there are no customers, there is no need for a planogram.