I need to vent!

[DaptoDog]

Was booked in to be connected to the NBN (fibre to the node) on Tuesday. But the connection didn't take, I was still getting an ADSL connection. So NBN Co was booked in again on the 18th to fix it up. In the meantime, Telstra decided to cut my ADSL connection on Friday without my knowledge (the 2nd time they have done that to me in the 12 months I have been with them) and couldn't reconnect me for the weekend. They do this once you've been connected to NBN but off course that should have been deferred until I was actually getting an NBN connection. Dealing with them on Friday night became comical, I was transfered to four different people and only the last tech guy knew what the hell was going on.

Once I'm off contract I'll be saying bye bye Telstra. I'd like to be optimistic that NBN will get me up and running tomorrow but I've heard too many horror stories so I won't get my hopes up.

[DaptoDog]

Was booked in to be connected to the NBN (fibre to the node) on Tuesday. But the connection didn't take, I was still getting an ADSL connection. So NBN Co was booked in again on the 18th to fix it up. In the meantime, Telstra decided to cut my ADSL connection on Friday without my knowledge (the 2nd time they have done that to me in the 12 months I have been with them) and couldn't reconnect me for the weekend. They do this once you've been connected to NBN but off course that should have been deferred until I was actually getting an NBN connection. Dealing with them on Friday night became comical, I was transfered to four different people and only the last tech guy knew what the hell was going on.

Once I'm off contract I'll be saying bye bye Telstra. I'd like to be optimistic that NBN will get me up and running tomorrow but I've heard too many horror stories so I won't get my hopes up.

Now over four hours wasted dealing with Telstra and my NBN still hasn't been connected. 2nd NBN appointment was today but my guess is they never went to the node. Still without internet because Telstra are yet to reinstate my ADSL connection.

[Trent]

Now over four hours wasted dealing with Telstra and my NBN still hasn't been connected. 2nd NBN appointment was today but my guess is they never went to the node. Still without internet because Telstra are yet to reinstate my ADSL connection.

I feel your pain. I went through all this about 6 weeks ago. It took them 7 weeks to sort it all out and get my NBN up and running. I had a rant on their Facebook page and threatened to go to ombudsman and that kicked them into gear.

Make sure you get them to throw in the 100/40 speed boost for free for messing you around. I got it and so have several other people I know.

[DaptoDog]

I feel your pain. I went through all this about 6 weeks ago. It took them 7 weeks to sort it all out and get my NBN up and running. I had a rant on their Facebook page and threatened to go to ombudsman and that kicked them into gear.

Make sure you get them to throw in the 100/40 speed boost for free for messing you around. I got it and so have several other people I know.

Oh dear, seven weeks to get connected, that's horrible! I wasn't expecting it to take that long, at least I've called in the ombudsman early. Thanks for the tip too.

[DaptoDog]

So after chasing up Telstra again they tell me my 2nd appointment that was booked on the 18th was cancelled by NBN Co due to "capacity issues". So basically you get no notice of a cancelled booking. Bloody brilliant set up this is. Rebooked for the 21st, I bet I'll still be without internet.

[Trent]

So after chasing up Telstra again they tell me my 2nd appointment that was booked on the 18th was cancelled by NBN Co due to "capacity issues". So basically you get no notice of a cancelled booking. Bloody brilliant set up this is. Rebooked for the 21st, I bet I'll still be without internet.

All my problems were with Telstra, although they tried to blame NBN Co. I actually got the phone number to confirm retailer service appointments and rang NBN directly and the guy I got knew his job. He was able to tell me everything Telstra had done right and everything they had done wrong. My third installation booking went very smoothly only because I confirmed everything directly with NBN. Wish I could remember the number to give you. Sorry.

[DaptoDog]

All my problems were with Telstra, although they tried to blame NBN Co. I actually got the phone number to confirm retailer service appointments and rang NBN directly and the guy I got knew his job. He was able to tell me everything Telstra had done right and everything they had done wrong. My third installation booking went very smoothly only because I confirmed everything directly with NBN. Wish I could remember the number to give you. Sorry.

No worries mate, I did try calling the general NBN number but they only answer general enquiries. I'll see if I can dig around for that number. One of the reasons I liked switching to Telstra a year ago was if you have a problem with the line then they alone were responsible for fixing it. Now Telstra and NBN Co can just blame each other.

[DaptoDog]

All my problems were with Telstra, although they tried to blame NBN Co. I actually got the phone number to confirm retailer service appointments and rang NBN directly and the guy I got knew his job. He was able to tell me everything Telstra had done right and everything they had done wrong. My third installation booking went very smoothly only because I confirmed everything directly with NBN. Wish I could remember the number to give you. Sorry.

By any chance does this number look familiar?
http://login.nbnco.net.au/contact_us

Looks like the number ISP's use to contact NBN.