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Thread: Price Matching Policies for Australian Store Chains that stock Toys

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  1. #1
    Join Date
    20th May 2009
    Location
    Perth
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    1,378

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    Quote Originally Posted by jazzcomp View Post
    is there a deadline for refunds for items that haven't been opened?
    Big W, Im sure is 1 yr
    Recent Additions:
    Robosen Auto Converting Optimus Prime
    Incoming:
    Canon Optimus
    Wishlist:
    MP Jazz, MP Ricochet, MP Waspinator
    Selling:
    Lots, just need to sort it out.
    Looking For:
    Seige Cyberton upgrade Optimus Prime

  2. #2
    Join Date
    15th Apr 2010
    Location
    Western Sydney
    Posts
    5,893

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    What about TRU? I'm interested to see if I can return Ultimate BBee and buy the one from Kmart which is now at price of $67.
    LF: G1/Henkei/SOC/others
    For Sale/Trade:Misc TF Sale
    Want List: WSTs, SCF PVCs, Henkei, Classics

  3. #3
    Join Date
    28th Dec 2007
    Location
    Sunshine Coast
    Posts
    8,100

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    TRU is the best in my experience. I've returned 2 year old unopened items with a receipt for refunds.

  4. #4
    Join Date
    2nd Jan 2008
    Location
    Melbourne
    Posts
    2,138

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    Big W's Returns Policy:

    3. Change of mind
    If you have changed your mind, BIG W will provide you with a refund in the form of the previous method of payment, or a Returns Card as long as:

    •You have clear proof of purchase, typically a receipt;
    •The product and packaging is in its original condition (including manuals and accessories); and
    •The product is not on the Product Exclusion List (please see below);

    http://www.bigw.com.au/help/returnsp...?bmUID=iJ.xTx3
    ~ JuzMel ~
    My son is taking over all my TFs!

  5. #5
    Join Date
    8th Mar 2010
    Location
    Central Coast
    Posts
    1,898

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    Got the new wave of PCC from toyworld today for $7.75 each Showed them the Big W Catalogue and got the price

  6. #6
    Join Date
    8th Apr 2009
    Location
    Perth
    Posts
    220

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    I went to Kmart today to attempt to price-match their Generations figures with Toys R Us' price of $15. The woman said they would need to see the catalogue. But if the product isn't displayed in their rather limited catalogue, how can I do this??

    Has anyone found a way around this?

  7. #7
    Join Date
    27th Dec 2007
    Location
    Singapore
    Posts
    8,743

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    the question is "does the TRU catalogue shows a picture of a Generations deluxe and has the word Generations" to counter the price-match at Kmart

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