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Thread: Price Matching Policies for Australian Store Chains that stock Toys

  1. #61
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    Quote Originally Posted by Tranceblade View Post
    Just an FYI, K-Mart do not match percentaged sale prices, or so they tell me. Was trying to match Big W's 20%, providing a catalogue page and online prices to verify that number, but no luck.
    They said that to me this morning...

    But when I showed the website to them, they did it anyway

  2. #62
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    24th May 2018
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    Quote Originally Posted by Krayt View Post
    They said that to me this morning...

    But when I showed the website to them, they did it anyway
    Yeah, I tried showing the Big W site listing with the retail and discounted prices. I was told unless there was a catalogue with an actual written price, they won't do it.

  3. #63
    Jellico is offline Rank 6 - Dedicated Member
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    Yeah. Hit that a few years back at Target. With more expensive items % can lead to all sorts of price drops they are not willing to take. I can respect that, though it is stupid at this level.

  4. #64
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    Quote Originally Posted by Krayt View Post
    They said that to me this morning...

    But when I showed the website to them, they did it anyway
    Yeah, they'll always try to wiggle out of it.

    T's & C's for anybody else having issues with Kmart

    https://www.kmart.com.au/pricepromise

  5. #65
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    I picked up a toy from Kmart today and had it successfully price matched with Big W.

  6. #66
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    Last two times i tried price matches in 2019 at big w it was refused.
    I talked to the friendly employees who explained their had been some policy change / update to big w price matching.

    Does anyone know the specifics on this?
    Inhad the same answer at two diff stores suggesting it would have been an internal communication/msg to employees etc.

    I can find kmarts policy on their website easily but can not find one on big w site have they removed it?

  7. #67
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    18th Aug 2015
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    I don't have anything in writing but I was told when they still had Titans Return on the shelf but just before they reduced them (late last year?), that it now has to be an item featured in a Big W catalogue and the store/price you are attempting to price match at the same time. Wonder who they had in mind with that system?

    It was a new policy when I was told that because I had no problem maybe a week before that but again, nothing in writing and long enough ago that even could've changed again.

  8. #68
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    Yeah I'm going to ask at my local what is actually going on. And why has the policy been removed from their website.

  9. #69
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    Why worry? Give it time and soon all stores will be having closing down clearance sales anyway

  10. #70
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    Quote Originally Posted by Sinnertwin View Post
    Why worry? Give it time and soon all stores will be having closing down clearance sales anyway
    LOL ^

    I've given up on wasting my time with price matching here in Perth.
    Tried it with kmart and BigW but only given a flat "no" and made to feel as though you're trying to do something dodgy that no one else does.
    These days i shop online (not through local big retailers) or wait for a toy fair to grab what i want... less stressful and no dramas.

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