TFs Q/C problems archive (already damaged in the packaging)

[Doubledealer]

Over the weekend I noticed a couple of faults with my Classics toys, in particular on Classics Ramjet & Generations Skullgrin.

1. Classics Ramjet - crack through left- most foot hinge

2. Generations Skullgrin - crack through right red hinge that holds the (robot) backpack to the main body

Both faults were on the exact same style of hinge and were like this after being opened from brand new MOSC packaging. I think Hasbro need to either a) reduce the size of pins going into these hinges, b) make the hinges thicker or c) use less brittle plastic, especially in these areas

Luckily this doesn't effect how the toys display but it still bugs me.

[GoktimusPrime]

Luckily this doesn't effect how the toys display but it still bugs me.

Of course it's annoying as it could very well effect the way you play with the toys. Fortunately I haven't experienced this with my Ramjet or Skullgrin <touch wood>

[Shirokaze]

My Generations Drift has two right shoulder joints. As a result, the left shoulder won't go all the way down in robot mode.

[GoktimusPrime]

Go get an exchange or refund dude. My first Drift came with two right fists!

I went and bought another one from another source, then brought my first one back for a refund (they didn't have anymore Drifts there at the time anyway). Was kinda funky having 2 Drifts for a little while though...

[Shirokaze]

Go get an exchange or refund dude. My first Drift came with two right fists!

I went and bought another one from another source, then brought my first one back for a refund (they didn't have anymore Drifts there at the time anyway). Was kinda funky having 2 Drifts for a little while though...

Unfortunately, it's either a flawed Drift or no Drift at all at this point. Too difficult to locate another one in Brissie and it's been a long time since I purchased him. That's what I get for opening up months down the track

[christalcase]

Unfortunately, it's either a flawed Drift or no Drift at all at this point. Too difficult to locate another one in Brissie and it's been a long time since I purchased him. That's what I get for opening up months down the track

There's still a Drift in the city David Jones if you want to grab him and then refund your defected one (price is $30 although I'd expect if you're going to refund it then price won't matter)

[GoktimusPrime]

I got United Grapple yesterday and was disappointed with the following QC issues:

1: The head appears to have been originally black (a la Grappel) and painted over amber. Conceptually speaking this isn't necessarily a bad thing, but the execution wasn't done well. First of all the paint quality doesn't look that good... it feels like some kind of water-based model paint that I would use for customising. Secondly it doesn't look like they even bothered to apply an undercoat and there doesn't appear to be enough coats of amber paint over the black head - so there's a few black spots that peep through here and there. It reminds me of my early attempts at repainting toys where I haven't bothered to apply enough coats.

2: There's black smudges on one of the arms. This should be easily removed with rubbing alcohol (I had the same problem with Generations Drift and was able to easily remedy it that way).

[Doubledealer]

Ugh, one of my Generations Scourge's has two right hands...Does anyone know if BBTS do anything about QC issues in their orders or is that just how the cookie crumbles?

[Golden Phoenix]

Ugh, one of my Generations Scourge's has two right hands...Does anyone know if BBTS do anything about QC issues in their orders or is that just how the cookie crumbles?

It was a couple of years ago, but one of my samurai figures was missing a sword. They just sent me a new one.
Well put it in my pile of loot.

It was a couple of years ago and the figure was on special and clearly low demand.
Might be different now and with a high demand figure.

[Doubledealer]

It was a couple of years ago, but one of my samurai figures was missing a sword. They just sent me a new one.
Well put it in my pile of loot.

It was a couple of years ago and the figure was on special and clearly low demand.
Might be different now and with a high demand figure.

I wrote them this email last night:

Hi,

My BBTS Order Number: *insert order no* arrived today, thank you very much!

One slight disappointment, however, is that one of my Transformers Generations Scourge’s has two right fists (as can be seen below)! I have been waiting for these guys for quite some time and was really hoping to have a set of 3 perfect Sweeps to go with my United Scourge (representing the fallen Insecticons!). As this toy hasn’t come out in Australia (and doesn’t look like it will anytime soon, especially with the 3rd movie around the corner) I can’t exchange it locally…What do you guys suggest? Are you able to assist?

Thanks again for the cool toys and hope to hear from you soon.

and only a few hours later, here's their reply:

Hi,

I apologize for the problem! We would be happy to send you a replacement. A new order has been set up in your account for a 'replacement part' and BBTS has paid for this order. You can view our 'customer service' payment in the payment details for this order online. You will receive an email when it ships. It won't be worth the cost to send back the defective item. Sorry again for the problem!

Thanks!
Rita
Customer Service Specialist
www.BigBadToyStore.com

And this morning I received another email advising that my item has been shipped already! BBTS rock!