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Thread: TFs Q/C problems archive (already damaged in the packaging)

  1. #231
    Join Date
    27th Dec 2007
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    Thumbs down lol...

    I got MP-20+ in this shape out of the box. Very deliberate looking scratch marks on the wing, and a small abrasion on the inside corner of the other wing.
    Pretty pissed off, luckily its on the cheaper end of an MP figure.
    Will I have much luck if I email robotkingdom?
    Otherwise, what are the chances of finding a matching gloss white and then applying a new coat successfully?
    Link to a full resolution image here: https://i.imgur.com/NrllqYQ.jpg

    www.mariokart64.com
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  2. #232
    Join Date
    28th Dec 2007
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    Default

    Quote Originally Posted by Borgeman View Post
    Will I have much luck if I email robotkingdom?
    Absolutely. How did you pay? If PayPal, how did you fund the transaction?

  3. #233
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    Quote Originally Posted by jaydisc View Post
    Absolutely. How did you pay? If PayPal, how did you fund the transaction?
    Paypal, funded with a cc.
    I'll email RK and hopefully they come to the party so I don't have to resort to disputes etc.
    The little nick on the corner I would have put down to "shit happens" QC, but the scratches are a different story.
    www.mariokart64.com
    --------------------------------------------------------
    "Sometimes, the wrong thing feels so right"
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  4. #234
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    That's rough. Hope RK come to the party and sort it out for you.

  5. #235
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    23rd Sep 2010
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    That is rough, RK have been pretty good with customer care over the last few years I believe. can't hurt to give it a crack.
    My Fan interview with Big Trev

    my original collection from when I was more impressionable.
    My Current Collection Pics (Changing on occasion)

  6. #236
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    28th Jan 2015
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    Looks like someone has been scratching spoiler wings ever since. My MP20 has smudged Lancia logo because of the scratch...

  7. #237
    drifand is offline Rank 6 - Dedicated Member
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    Wowee how did that got through?

  8. #238
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    27th Dec 2007
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    An update:

    RK have offered to send me a replacement spoiler set in the mail, which I'm happy enough with. They provided me a pic so I could confirm what they had was correct.
    www.mariokart64.com
    --------------------------------------------------------
    "Sometimes, the wrong thing feels so right"
    --------------------------------------------------------

  9. #239
    drifand is offline Rank 6 - Dedicated Member
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    Is it easy to fix?

  10. #240
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    10th Mar 2016
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    Quote Originally Posted by Borgeman View Post
    An update:

    RK have offered to send me a replacement spoiler set in the mail, which I'm happy enough with. They provided me a pic so I could confirm what they had was correct.
    I know I'm late to the party here, but FWIW yeah RK are good with sending replacement parts. I had an SS-38 arrive with two of the same side panel and RK sent out a correct replacement with no hassle.
    So to anyone who ever has issues with figures don't hesitate to contact them. Glad your Wheeljack has been sorted.
    Looking to buy lucky draw Armada Prime and Diaclone Marlboor Wheeljack.

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