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Thread: TFs Q/C problems archive (already damaged in the packaging)

  1. #231
    Join Date
    27th Dec 2007
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    Thumbs down lol...

    I got MP-20+ in this shape out of the box. Very deliberate looking scratch marks on the wing, and a small abrasion on the inside corner of the other wing.
    Pretty pissed off, luckily its on the cheaper end of an MP figure.
    Will I have much luck if I email robotkingdom?
    Otherwise, what are the chances of finding a matching gloss white and then applying a new coat successfully?
    Link to a full resolution image here: https://i.imgur.com/NrllqYQ.jpg

    www.mariokart64.com
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  2. #232
    Join Date
    28th Dec 2007
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    Default

    Quote Originally Posted by Borgeman View Post
    Will I have much luck if I email robotkingdom?
    Absolutely. How did you pay? If PayPal, how did you fund the transaction?

  3. #233
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    Quote Originally Posted by jaydisc View Post
    Absolutely. How did you pay? If PayPal, how did you fund the transaction?
    Paypal, funded with a cc.
    I'll email RK and hopefully they come to the party so I don't have to resort to disputes etc.
    The little nick on the corner I would have put down to "shit happens" QC, but the scratches are a different story.
    www.mariokart64.com
    --------------------------------------------------------
    "Sometimes, the wrong thing feels so right"
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  4. #234
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    That's rough. Hope RK come to the party and sort it out for you.

  5. #235
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    23rd Sep 2010
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    That is rough, RK have been pretty good with customer care over the last few years I believe. can't hurt to give it a crack.
    My Fan interview with Big Trev

    my original collection from when I was more impressionable.
    My Current Collection Pics (Changing on occasion)

  6. #236
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    28th Jan 2015
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    Looks like someone has been scratching spoiler wings ever since. My MP20 has smudged Lancia logo because of the scratch...

  7. #237
    drifand is offline Rank 6 - Dedicated Member
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    Wowee how did that got through?

  8. #238
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    27th Dec 2007
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    An update:

    RK have offered to send me a replacement spoiler set in the mail, which I'm happy enough with. They provided me a pic so I could confirm what they had was correct.
    www.mariokart64.com
    --------------------------------------------------------
    "Sometimes, the wrong thing feels so right"
    --------------------------------------------------------

  9. #239
    drifand is offline Rank 6 - Dedicated Member
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    Is it easy to fix?

  10. #240
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    10th Mar 2016
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    Quote Originally Posted by Borgeman View Post
    An update:

    RK have offered to send me a replacement spoiler set in the mail, which I'm happy enough with. They provided me a pic so I could confirm what they had was correct.
    I know I'm late to the party here, but FWIW yeah RK are good with sending replacement parts. I had an SS-38 arrive with two of the same side panel and RK sent out a correct replacement with no hassle.
    So to anyone who ever has issues with figures don't hesitate to contact them. Glad your Wheeljack has been sorted.

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