Rank 8 - Deluxe Member
In my years of LEGO buying, I've only had to use this service once. I bought a Collector's Edition AT-ST and noticed four small but essential parts were missing.
I emailed LEGO, they didn't even ask for a receipt. Just got my address and next day the parts were in the mail! Incredible.
Rank 6 - Dedicated Member
I've done it three times now. Quick, easy and no fuss.
Code:O o _ / -------------------------------- | IMMA FIRIN MA LAZAR!!! \_--------------------------------
Rank 6 - Dedicated Member
Just tried this as the print on one of the mini fig heads got a very minor scratch. Using the lego.com site only took 6 business days to get it. (Half has been thru processing the request). Very good customer service!
Rank 6 - Dedicated Member
Lego puts Bandai to Big shame in terms of replacement parts. I rate them in high ranking top 5. It makes me WANT to buy Lego because of it.
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