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Thread: Replacement Lego parts contact address

  1. #1
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    Exclamation Replacement Lego parts contact address

    http://us.service.lego.com/en-US/rep...s/default.aspx

    I've used this before and got the almost insignificant part mailed direct to me.

  2. #2
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    That link is a testimony to the wondrous quality and customer service that is Lego. Hasbro could learn a lot.

  3. #3
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    Quote Originally Posted by jaydisc View Post
    That link is a testimony to the wondrous quality and customer service that is Lego. Hasbro could learn a lot.
    It is no wonder why they are one of the most trusted companies in the world
    |Buy ALL my things!|Collection Thread|Current Collection Count: ~661|
    |Wants|Galaxy Force Blue Rumble|

  4. #4
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    (Figured this deserved its own stickied topic.)

  5. #5
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    you can actually call Lego Australia (sydney based)
    1800 683 100.

    qoute the set number, piece number (in the back of the instruction booklet)
    and where you bought it from and they'll have it sent out.

  6. #6
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    In my years of LEGO buying, I've only had to use this service once. I bought a Collector's Edition AT-ST and noticed four small but essential parts were missing.

    I emailed LEGO, they didn't even ask for a receipt. Just got my address and next day the parts were in the mail! Incredible.

  7. #7
    MV75's Avatar
    MV75 is offline Rank 6 - Dedicated Member
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    I've done it three times now. Quick, easy and no fuss.
    Code:
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  8. #8
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    Just tried this as the print on one of the mini fig heads got a very minor scratch. Using the lego.com site only took 6 business days to get it. (Half has been thru processing the request). Very good customer service!

  9. #9
    drifand is offline Rank 6 - Dedicated Member
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    Lego puts Bandai to Big shame in terms of replacement parts. I rate them in high ranking top 5. It makes me WANT to buy Lego because of it.

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