Ordered 4 items as part of their 2023 Toy Sale. They cancelled 2 of the items but I was only notified of them cancelling 1.

When 3rd item didnt arrive after a week went to check the order status on their site and it showed they canclled a second item but had not refunded me.

Tried to contact them through website and the automated helper thing said 'cannot transfer you to a human as they are all busy. Try our phone line'

Rang the phone line, sat on hold for an hour until I gave up.

Have now opened a PayPal dispute. If that doesn't work I will be in a town with a Big W on Saturday so will go in and raise hell.

Very disappointing, especially considering the items cancelled were discounted on sale, and they were Xmas presents for my kids.