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Thread: The Little Toy Company feedback

  1. #391
    Jellico is offline Rank 5 - Dedicated Member
    Join Date
    16th Sep 2016
    Location
    Brisbane
    Posts
    512

    Default

    No. A couple of Siege and some old In Stock items to get me to 3 deliveries.

  2. #392
    Join Date
    2nd Aug 2008
    Location
    Perth
    Posts
    805

    Default

    Done quite a few orders through these guys, the items are usually great and well packed although extremely slow with shipping sometimes. Most recent order took over 3 weeks to arrive domestically.

  3. #393
    Join Date
    29th Dec 2007
    Location
    Sydney
    Posts
    1,268

    Default

    Quote Originally Posted by Jellico View Post
    No. A couple of Siege and some old In Stock items to get me to 3 deliveries.
    Thata cool just wondering

  4. #394
    Jellico is offline Rank 5 - Dedicated Member
    Join Date
    16th Sep 2016
    Location
    Brisbane
    Posts
    512

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    So... It has been two weeks. A long time to walk to the warehouse and take some boxes off a shelf.

    I have two assumptions.

    1. Some of their "In Stock" items are in stock in an overseas warehouse and I am waiting for the slow boat from China. They will email me when they give it to Australia Post.?

    or

    2. Because I am in a queue someone ahead of me with is waiting for an item to come in stock and blocking up the queue?


    I don't want to clog up the email lines so if any of TLTC experts can clarify things that would be great.

  5. #395
    Join Date
    4th Jul 2013
    Location
    sydney
    Posts
    178

    Default

    Quote Originally Posted by Paulbot View Post
    Advice I got from them was they are still waiting on Hasbro for Novastar but don’t know when/if they’ll get it but Hasbro hasn’t cancelled it yet. I cancelled my order for her and got a refund.
    The response i got in regards to the refund is they will charge me a 10% cancellation fee!! To which I replied how can you charge a cancellation fee on something you cant supply? I advised them if they go down that track I will take it up with the ACCC so either supply the figure or my refund 100%.
    They said we never said we never said we couldn't supply!


    I think their customer service is rubbish

  6. #396
    Join Date
    7th Oct 2015
    Location
    Perth
    Posts
    1,025

    Default

    I was eyeing off some “in stock” Hot Toys but if they can’t even get in stock items sorted, then I’m avoiding TLTC like the plague.

  7. #397
    Join Date
    12th Jun 2011
    Location
    Gladstone
    Posts
    4,556

    Default

    So, is it March 2019 yet???...

  8. #398
    drifand is offline Rank 5 - Dedicated Member
    Join Date
    20th Jul 2013
    Location
    Perth
    Posts
    7,141

    Default

    Quote Originally Posted by speros View Post
    The response i got in regards to the refund is they will charge me a 10% cancellation fee!! To which I replied how can you charge a cancellation fee on something you cant supply? I advised them if they go down that track I will take it up with the ACCC so either supply the figure or my refund 100%.
    They said we never said we never said we couldn't supply!


    I think their customer service is rubbish
    Wowee, lost of words, this really look familiar

  9. #399
    Join Date
    29th Dec 2007
    Location
    Sydney
    Posts
    1,268

    Default

    The 10% thing is in there pre order terms and conditions
    https://thelittletoycompany.com.au/p...e-order-policy

    Can I modify a pre-order? In some instances, you can. These will be dealt on a "case-by-case" basis. Pre-ordering item's helps us ensure we order the right amount of stock, and gives you the be possible price available. Cancellations may incur a 10% restocking/admin fee of the original pre-order price. As per Australian consumer law, we will not refund for change of mind.

  10. #400
    Join Date
    13th Feb 2014
    Location
    Melbourne
    Posts
    1,888

    Default

    i have seen posts on FB in different groups of people receiving some orders lately. So they still seem to be functioning at some level. I have not made an order for a long time and I can't see myself making any new orders for a while yet.

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