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Thread: Premium Collectables (PC) not refunding? - help is here for doing charge-backs

  1. #2901
    Join Date
    20th Apr 2017
    Location
    Brisbane
    Posts
    83

    Default

    If he's initiating the cancellation of the orders, isn't it his responsibility to refund?

  2. #2902
    Join Date
    26th May 2010
    Location
    Perth
    Posts
    1,331

    Default

    Wait, so if you've initiated chargebacks on previous orders, then you now have to instigate new chargebacks on your subsequent orders? Firstly, the new orders have nothing to do with the previous ones, and secondly if he has no intention of filling the new orders, shouldn't he just refund them instead of getting the customer to go through that process again? He obviously doesn't give a shit about his relationship or reputation with either the customer or the bank. He obviously doesn't give a crap about his legal obligations as a retailer either. I stand by my one star rating and scathing feedback on ProductReview.

  3. #2903
    Join Date
    26th Dec 2010
    Location
    atherton
    Posts
    389

    Default

    It doesn't matter what you do or did, you will never see an order or a refund regardless.

  4. #2904
    Join Date
    29th Jun 2017
    Location
    brisbane
    Posts
    18

    Default

    Has anyone done a chargeback and received an item from PC recently? If anyone has received one of the above mentioned emails could you post a screenshot? Seems like a lot of fear mongering without any substantial proof.

  5. #2905
    Join Date
    2nd May 2017
    Location
    Brisbane
    Posts
    90

    Default

    The thing is you don't know any of this information unless you get a reply from an email you send which very few people get. So i guess it is lucky that the few people who get replies share this information so that the rest of us know and aren't sitting around waiting for nothing while our days tick down to potentially do chargebacks.

  6. #2906
    Join Date
    7th Jan 2010
    Location
    Sydney
    Posts
    1,684

    Default

    Quote Originally Posted by fireball View Post
    Has anyone done a chargeback and received an item from PC recently? If anyone has received one of the above mentioned emails could you post a screenshot? Seems like a lot of fear mongering without any substantial proof.
    A lot of pictures of the "fear mongering" have been posted in this group https://www.facebook.com/groups/1531356990256107/
    Considering a lot of us have been called "liars" and "trolls" by Scott for speaking out against him, sharing the truth, helping people get refunds, and just generally trying to warn people, I'd be careful implying anyone is a "fear monger" or you'll start sounding just like him.
    It's insulting considering we have nothing to gain by badmouthing him, when we're just trying to HELP the community by sharing this information.

  7. #2907
    Join Date
    29th Jun 2017
    Location
    brisbane
    Posts
    18

    Default

    I mean no insults, I just would like proof to back up the what people are saying. If the proof is on this facebook site and you have access to it, could you please screenshot and post it?

  8. #2908
    Join Date
    7th Jan 2010
    Location
    Sydney
    Posts
    1,684

    Default

    Not my posts or pictures to share, which is why I only shared important information and linked to the group rather then posting screenshots or pasting whole posts over.
    Feel free to join the group though and ask as many questions of the people that have gotten emails from him as you like.
    And yeah sorry for being defensive but after being called all manner of things by that liar purely for trying to help others one gets a little on edge.

  9. #2909
    Join Date
    15th Apr 2010
    Location
    Ryde
    Posts
    5,756

    Default

    People here have been more than patient. I've ordered more than a year ago and just initiating chargeback now. There's no need for proof. Most of the ones who defended PC initially have now started chargeback or legal action against him.

    The experienced have put off a few in their collecting because of PC. We can no longer source the toys at RRP and have to pay inflated prices if we want to get them elsewhere.

    I just want my money back.

  10. #2910
    Join Date
    27th Jun 2008
    Location
    Melbourne
    Posts
    1,758

    Default

    [www.premiumcollectables.com.au] Re: New customer message on October 30, 2017 at 07:21 AM
    CS
    Customer Service (www.premiumcollectables.com.au)
    Thu 2/11/2017 10:20 AM
    Inbox
    To:me@email;
    Evernote
    ##- Please type your reply above this line -##
    Your request (13597) has been updated. To add additional comments, reply to this email.
    Customer S
    Customer Service (www.premiumcollectables.com.au)
    Nov 2, 09:20 AEST

    HI Me,

    UW Megatronia- DEC
    Grapple-END NOV
    LG-41-END NOV
    UW Baldigus-DEC

    The TTMALL items were meant to come in earlier as previously mentioned however a mid year change of supplier had thrown many ETA's out.

    instead of just giving up on getting the items, we asked the new supplier if products such as the TTMALL were still able to be sourced.

    they have advise as of last week the above ETAS

    Customer Service

    =============================

    As for Zippay fearmongering..... All are Zippay orders.

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