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Thread: Premium Collectables (PC) not refunding? - help is here for doing charge-backs

  1. #3041
    drifand is offline Rank 5 - Dedicated Member
    Join Date
    20th Jul 2013


    Quote Originally Posted by Kranix View Post
    I don't know if this is a shot at me because of my posts above it but if so I hope I was clear. I don't have any expectations of prices on anything. If I don't like the price of something I don't buy it. For example I don't expect to buy MP-11SW for the $185.95 I paid to PC but on the other hand there is no way I would pay $300 for it either. Others would but I won't.

    That's why I am at a cross road. I wouldn't have ever bought all the seekers if it wasn't for PC prices. To be fair they delivered to me Thundercracker, Ramjet and Thrust for that $185.95 price. I also couldn't say no to some other characters that I may have skipped due to PC prices and availability. I was a very happy customer.

    However it was also my downfall as I had been so happy with PC that I believed that they would still deliver when I should have seen the signs earlier and bought replacements when they were more available. Now they are prices I just can't justify. Thus my dilemma.

    Nope wasn't having a shot at anyone, just making it clear that pc prices are no longer a legit comparison as you will not know if they really deliver hence the reliability is no longer there.

    Your own factors are exactly the way they are, I can understand if there is a budget and pc was the bridge of that gap as it was mine but as it is, there is no more such happiness. As I import toys myself I was a little more cautious oh what was happening and decided to take some of the members advice here.

    There will always have reissue just whether you are willing to wait.
    I got my Skywarp at $215 which is reasonable.

  2. #3042
    Join Date
    2nd Jul 2014


    Nice surprise in my credit card account today, CBA had returned money for all bar one of my invoices which was skywarp. It was about 10invoices and most of them multiple figures. When I did the charge back I gave them all invoice numbers and the cost of each invoice, not seperate figures on each order. I believed This helped when getting the ETA dates as for some only one figure was in the time frame I could find.
    Haven't yet recieved any communication from the bank about the refund.

  3. #3043
    Join Date
    2nd May 2017


    A couple more classic PC customer service replies.

  4. #3044
    Join Date
    24th May 2007


    So, now they won't fulfil any orders paid by Zippay, just in case the customer did a chargeback. Surely Zippay would be chasing up their money (that they are paying back to customers), and providing proof of what the money is for (order numbers, products, and dollar amounts).... and PC would have this info to know exactly what items they no longer need to send out. It just sounds lazy or petty (or both). It was their lack of communication when items were delayed (or were unable to acquire them in the first place), and the lack of volunteering refunds when that happened, that led to people needing to do chargebacks - PC should not feel like they are on the moral high ground to feel the need to "punish" customers who have already received some of their money back, by making the customer do all the work in getting the rest of their money back, for items that the customer still wants.
    That's so immature.

  5. #3045
    Join Date
    7th Oct 2015


    Am I reading that right? Forcing customers who used zippay to submit a statutory declaration that they have not initiated charge back requests in order to receive their items? Or at least remain on the waiting list?

    F-ck me, can he sink any lower?
    Last edited by griffin; 21st November 2017 at 06:17 PM.

  6. #3046
    Join Date
    17th Nov 2016


    Quote Originally Posted by ZoonMaster5000 View Post
    I joined the “Vip club” nov last year and haven’t received a single purchase made through it other than 4 voltron lions which are no good without the black one!
    Unless your name is Jacob Hammond or Shaun Howard you aren’t getting your transformers.
    I spent enough but was never inducted, recevied a few items then nothing. 32 items never fullilled. Still nothing from ACCC

  7. #3047
    Join Date
    17th Nov 2016


    Quote Originally Posted by DELTAprime View Post
    I wish we knew how many complaints against PC the ACCC and Fair Trading have.
    They have at least one 😒

  8. #3048
    Join Date
    2nd May 2017


    Not that we needed any proof that the ETA's given by the "old" customer service team were complete BS.

  9. #3049
    drifand is offline Rank 5 - Dedicated Member
    Join Date
    20th Jul 2013


    Last transaction finally done.

    Good bye.

    I thought about a lot I want to say but it just going to haunt me so I decided to leave pc for good.

    I wish everyone all the best in getting their funds back.

  10. #3050
    Join Date
    29th Aug 2015


    I've had a quick look through this thread to see if anyone has had a similar experience but I couldn't find anything.

    I contacted Westpac to enquire about chargebacks but I was told that they were unable to help me as the transactions were more that 120 days old (even though they were preorders).

    Has anyone had success with chargebacks from Westpac that are more than 120 days old?

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