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Old 16th September 2010, 08:35 AM
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Question Missing Piece

i purchased one of the new kingdoms kits yesterday (Outpost Attack #7948) and during assembly i discovered there was a piece missing,

is there a way to get the missing piece sent out or should i just stick it back in the box and return it to the store
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Old 16th September 2010, 10:44 AM
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http://us.service.lego.com/en-US/rep...s/default.aspx

I've used this before and got the almost insignificant part mailed direct to me.
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Old 16th September 2010, 10:56 AM
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That link is a testimony to the wondrous quality and customer service that is Lego. Hasbro could learn a lot.
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Old 16th September 2010, 11:25 AM
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Quote:
Originally Posted by jaydisc View Post
That link is a testimony to the wondrous quality and customer service that is Lego. Hasbro could learn a lot.
It is no wonder why they are one of the most trusted companies in the world
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Old 16th September 2010, 11:47 AM
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Thats Awesome, thanks for that.

that really is a good service,
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Old 16th September 2010, 06:23 PM
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you can actually call Lego Australia (sydney based)
1800 683 100.

qoute the set number, piece number (in the back of the instruction booklet)
and where you bought it from and they'll have it sent out.
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Old 17th September 2010, 09:35 AM
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I was actually missing a piece from one of my castle sets as well and I contacted Lego US direct they promptly send my replacement part. And if you're lucky like me the last time - they threw in a free Lego key chain.

And yeah Lego customer services beats Hasbro's to a pulp!
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