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Thread: Anime-Export (AE) (Japan) new items

  1. 1st May 2016, 03:01 PM #31
    Megatran Guest

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    Not a new item but I think people are still chasing this item:
    Transformers Masterpiece MP-11T Thundercracker TakaraTomy Mall Exclusive (outer box has been opened)
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  2. 11th May 2016, 07:36 PM #32
    Megatran Guest

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    JP TF Legends 27-31 up for preorder.
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  3. 11th July 2016, 11:08 AM #33
    Troubled Autobot
    Troubled Autobot is offline Rank 3 - Basic Member
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    Default Anime-Export bad experience...

    Hi guys,

    I just wanted to share my bad experience with Anime-Export.
    Last year I paid for the pre-orders of MP-26, MP-27 and MP-28

    Once MP-28 was released I requested the shipping for all 3 to be sent.
    Total cost to me including shipping is $235.00 Au

    Paid the money and got notification that they had been shipped.
    To this day they never arrived, even though the package was Registered and Insured.
    After chasing Anime for a reason, they opened an enquiry with Japan Post.
    I then received notification from Australia Post confirming this enquiry.

    That was 13 weeks ago.

    Now Anime doesn't return any emails to me regarding the enquiry.
    They haven't even offered any reimbursement for this issue.
    I can't tell if they actually posted the item or just said they did.
    I have a tracking number

    I'm lost as to what do next...other than to vent to social media for a response or just to let others know.



    Edit: I decided to let Anime-Export know via an email of this post, including a link to this forum - subsequently they then found a notification in their own emails that the item/s was indeed lost by Japan Post and that a refund was issued to them. Anime-Export then proceeded to resend the items to me via EMS - which arrived today.

    So I'm very pleased that a positive outcome was achieved it was just unfortunate that I had to escalate it to initiate further action.

    It is to note that all other transactions I've had with Anime-Export (5 in total) have been flawless...
    Last edited by Troubled Autobot; 14th July 2016 at 01:59 PM. Reason: Update
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  4. 11th July 2016, 05:10 PM #34
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    jazzcomp
    jazzcomp is offline Rank 8 - Deluxe Member
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    What info does tracking # provide?
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  5. 11th July 2016, 05:47 PM #35
    drifand
    drifand is offline Rank 6 - Dedicated Member
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    If you wondering jp post is taking forever . It's been three months for a case of mine so you are not alone. Ae won't be doing anything much unfortunately
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  6. 9th September 2016, 06:00 PM #36
    Megatran Guest

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    Pre-orders up for:

    Transformers Masterpiece MP-35 Grapple (9,800 Yen)
    http://www.anime-export.com/product/33174

    Transformers Legends - LG-40 Astrotrain (3,500 Yen)
    http://www.anime-export.com/product/33173
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  7. 22nd October 2016, 03:29 AM #37
    drifand
    drifand is offline Rank 6 - Dedicated Member
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    Got played with the stupid shipping calculator showing an economy shipping option but when you purchase this option is not available .
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  8. 24th December 2016, 10:18 PM #38
    drifand
    drifand is offline Rank 6 - Dedicated Member
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    Gotten my items from AE, pretty well packed.
    Just remember that they do not have small packet sal for Australia
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