Ozformers Transformers Club of Australia


Go Back   Ozformers Transformers Club of Australia (otca.com.au) > Swindle's Saleyard > Ebay listings & Dealer Ads > Business & Retailer Feedback

Sightings/Sales

Reply
 
Thread Tools Display Modes
  #371  
Old 21st July 2015, 05:19 PM
Sunsurge Sunsurge is offline
Rank 3 - Basic Member
 
Join Date: 10th Jul 2015
Location: Adelaide
Posts: 202
Default

I recently received a DX-9 Invisible from Robot Kingdom. It was nicely packed and arrived super quick.

Also in the last week or so I asked to cancel a pre-order of the FT-03c Quakewave. They responded very quickly (within 24 hours) and processed the refund straight away.

Great customer service. I think some local TF stores could learn a thing or two from them...
Reply With Quote
  #372  
Old 28th October 2015, 06:43 PM
DELTAprime's Avatar
DELTAprime DELTAprime is offline
Rank 6 - Deluxe Member
 
Join Date: 12th Jun 2011
Location: Gladstone
Posts: 3,358
Default

I ordered a Tiger Track from RK. Turns out that while it looks like one that came from the actual MP12 moulds, it is a lunch time special not official product. RK make mention that it's not entirely official.
Reply With Quote
  #373  
Old 28th October 2015, 07:11 PM
DaptoDog's Avatar
DaptoDog DaptoDog is offline
Rank 6 - Deluxe Member
 
Join Date: 23rd Sep 2014
Location: BULLI
Posts: 1,355
Default

Quote:
Originally Posted by DELTAprime View Post
I ordered a Tiger Track from RK. Turns out that while it looks like one that came from the actual MP12 moulds, it is a lunch time special not official product. RK make mention that it's not entirely official.
I ordered it from RK in September last year. It didn't mention anything about it being unofficial. It does say something about Alternate Robot Mode Package in the title of my invoice, I thought that just means its packed in Robot mode rather than car mode. I noticed on their website it is sold out but in the description also doesn't say it's not official. Did they tell that to you in an email? I paid US $100 for the official product, hopefully I didn't get duped.
Reply With Quote
  #374  
Old 28th October 2015, 08:07 PM
DELTAprime's Avatar
DELTAprime DELTAprime is offline
Rank 6 - Deluxe Member
 
Join Date: 12th Jun 2011
Location: Gladstone
Posts: 3,358
Default

Quote:
Originally Posted by DaptoDog View Post
I ordered it from RK in September last year. It didn't mention anything about it being unofficial. It does say something about Alternate Robot Mode Package in the title of my invoice, I thought that just means its packed in Robot mode rather than car mode. I noticed on their website it is sold out but in the description also doesn't say it's not official. Did they tell that to you in an email? I paid US $100 for the official product, hopefully I didn't get duped.
Hop on over the the KO section of the forum. There's info in there about KO Tiger Track.
Reply With Quote
  #375  
Old 28th October 2015, 09:10 PM
DaptoDog's Avatar
DaptoDog DaptoDog is offline
Rank 6 - Deluxe Member
 
Join Date: 23rd Sep 2014
Location: BULLI
Posts: 1,355
Default

Quote:
Originally Posted by DELTAprime View Post
Hop on over the the KO section of the forum. There's info in there about KO Tiger Track.
Ah thanks mate. Mine is MISB but has the hologram so I'll assume it's fine.
Reply With Quote
  #376  
Old 7th April 2016, 07:01 PM
philby's Avatar
philby philby is offline
Rank 5 - Dedicated Member
 
Join Date: 13th Feb 2014
Location: Melbourne
Posts: 1,516
Default

MP Ramjet was my first order from Robot Kingdom and has a factory QC issue. I've read posts on tfw2005 about taking it apart and swapping the wrong parts around to fix it but I don't really feel that comfortable attempting it right now and, well, really I shouldn't have to. What do you think my chances are of getting a replacement? What are RK like to deal with about these things? Thanks
Reply With Quote
  #377  
Old 7th April 2016, 07:50 PM
drifand drifand is offline
Rank 5 - Dedicated Member
 
Join Date: 20th Jul 2013
Location: Perth
Posts: 6,717
Default

Quote:
Originally Posted by philby View Post
MP Ramjet was my first order from Robot Kingdom and has a factory QC issue. I've read posts on tfw2005 about taking it apart and swapping the wrong parts around to fix it but I don't really feel that comfortable attempting it right now and, well, really I shouldn't have to. What do you think my chances are of getting a replacement? What are RK like to deal with about these things? Thanks
What if you replaced and is still the same thing? As this seems to be a wide issue not just one offs.
Reply With Quote
  #378  
Old 7th April 2016, 08:27 PM
DarkHyren's Avatar
DarkHyren DarkHyren is offline
Rank 5 - Dedicated Member
 
Join Date: 7th Jan 2010
Location: Sydney
Posts: 1,528
Default

Quote:
Originally Posted by philby View Post
MP Ramjet was my first order from Robot Kingdom and has a factory QC issue. I've read posts on tfw2005 about taking it apart and swapping the wrong parts around to fix it but I don't really feel that comfortable attempting it right now and, well, really I shouldn't have to. What do you think my chances are of getting a replacement? What are RK like to deal with about these things? Thanks
I think I've only ever needed to contact RK about an issue once, they were very helpful and easy to deal with so I'd say send them an email explaining the issue, it seems to be a widespread one so yours probably wont be the only email they get.
The only thing I will say is give them a little time to get back to you, from my dealings they were a little slow replying, but they do reply sooner rather then later
Reply With Quote
  #379  
Old 9th April 2016, 02:17 PM
philby's Avatar
philby philby is offline
Rank 5 - Dedicated Member
 
Join Date: 13th Feb 2014
Location: Melbourne
Posts: 1,516
Default

Quote:
Originally Posted by drifand View Post
What if you replaced and is still the same thing? As this seems to be a wide issue not just one offs.
yeah i know... :/ maybe it would be better to try and fix it myself!

Quote:
Originally Posted by DarkHyren View Post
I think I've only ever needed to contact RK about an issue once, they were very helpful and easy to deal with so I'd say send them an email explaining the issue, it seems to be a widespread one so yours probably wont be the only email they get.
The only thing I will say is give them a little time to get back to you, from my dealings they were a little slow replying, but they do reply sooner rather then later
sure. I emailed them anyway just to see what they would say, came back to me pretty quickly asking for some more details and photos so we'll see what they say next and if any others have mentioned the same thing.
Reply With Quote
  #380  
Old 9th April 2016, 05:56 PM
prjkt's Avatar
prjkt prjkt is offline
Rank 6 - Deluxe Member
 
Join Date: 19th Oct 2014
Location: Melbourne
Posts: 1,721
Default

They were pretty good when I emailed them about my broken Silverbolt (combiner head broken) and sent me a replacement torso section of a Silverbolt.
__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +10. The time now is 03:54 AM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.