Anime-Export (Japan) feedback

[Tober]

Golly crap heck, what in the world is THIS MEANS!!!

01/07/2015 09:20

Processing at delivery Post Office

Scheduled delivery date:

AUMXBT

AUSTRALIA

I been waiting since last week damn it! Come on! is already the 18th and thats the 7th? What gives?

Could mean it's at the post office awaiting pick-up because the twits didn't bother to leave you a card. That's what happened with nearly all of my deliveries over the New Year period.

Phone Aust Post with the EMS number and ask.

[drifand]

Could mean it's at the post office awaiting pick-up because the twits didn't bother to leave you a card. That's what happened with nearly all of my deliveries over the New Year period.

Phone Aust Post with the EMS number and ask.

I already phone Aust Post, means that joker didn't bother to check and ask.
Its a parcel locker, I get it...my Gundam pg doesn't fit, but the proceedure is to sms or email me to go to the collection point, which none of these has happened.

I am going to just go there tomorrow and ask. Kind of disappointed with this, might just stick back to my home address if this is going to be the case.

[Holdobot]

I tried using that tracking number on Austpost it doesn't give anything, just says not trackable...

Someone else mentioned the same problem, mine was able to be tracked the whole time. Hope you get him in your hands soon

[drifand]

Tober was spot on, called today, after 12 mins wait got the help service and found the item sitting in the sender return area. Quite pissed actually, the help person couldn't explain why I was not contacted.

I think I am going to stop using their locker and collection service.

[drifand]

got it sorted, gotten my bloody Gundam PG today. They couldn't explain what happen. I am considering not to use my parcel locker anymore, feels unreliable after two incidents.

[VGMStudios]

Yeah i got my email last week on the 2nd. I think i posted up on another thread

You ACTUALLY got a reply?

Ive been tiring to get them to reply to some concerns that I have.
How on earth did you get them to reply??

[jazzcomp]

Weird - explanation on double tape

We never open new items, we only open special items (if used) to show to customers everything inside is fine. It may happen to have double tape on some batches, don't worry. Taping is done by persons, not machines.

As I told you, sometimes this happens, maybe they thought that piece was faulty / some items missing and they wanted to check inside, hence the 2 tapes. As I told you, sometimes this happen.

[drifand]

Well...my items from them came, so technically no issues.

My recommendation for AE is:
1. have you checked other sources?
2. Are you certain you want to order?
3. Ordered, don't think about it don't cancel, pray for the best.

pretty much their service is not fantastic so just be prepared for cheap lousy service. On the other hand, you may get great toy at lowest prices.

[Megatran]

Got my parcel today.

I ordered QTransformers QTC06 - My Melody.

I got Q Transformers QTF06 - Arcee.

Let's see if I get a response to my enquiry.

[BruiseLee]

Got my parcel today.

I ordered QTransformers QTC06 - My Melody.

I got Q Transformers QTF06 - Arcee.

Let's see if I get a response to my enquiry.

I'll buy Arcee off ya if you get stuck with it and want to offload