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  #321  
Old 16th August 2018, 12:44 PM
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Tober Tober is offline
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Ok, thanksguys.

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Originally Posted by DaptoDog View Post
Yes. Was told it was going to ship last week. Still not shipped and they have not responded to my email from two days ago. Considering moving to a PayPal claim and not buying from them again.
Yeah, the guy needs a lesson in customer support, involving pliers and gaffer tape.
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  #322  
Old 16th August 2018, 03:14 PM
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Originally Posted by Tober View Post
Ok, thanksguys.



Yeah, the guy needs a lesson in customer support, involving pliers and gaffer tape.
Pretty much. It's getting like PC all over again. Sharp pricing and expanded product range drives large sales growth. But then they can't deliver on their ETA's and don't staff it correctly. Why can't these businesses stay in a nice niche with a small but loyal customer base?
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  #323  
Old 16th August 2018, 04:08 PM
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Quote:
Originally Posted by DaptoDog View Post
Pretty much. It's getting like PC all over again. Sharp pricing and expanded product range drives large sales growth. But then they can't deliver on their ETA's and don't staff it correctly. Why can't these businesses stay in a nice niche with a small but loyal customer base?
Well let's be honest, there are plenty of local vendors out there that keep customer base small and easily manageable, lots of personal communication, but they also charge 20-30% more for the toys (that may be an exaggeration, but it's a noticeable difference).

Pretty sure TLTC is like a lot of other small businesses... they have day jobs and families as well. At least they offer the security of Paypal as a purchase method.
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