Seems like Scott was talking out of his behind again:

Originally Posted by MC Don
Defective products will be replaced when we receive them back at our warehouses. We do not pay the shipping for you to send it back, but a replacement will be issued free of charge (including shipping) once the item is received.


I am here to help.
According to MC Don from Mattycollector, defective figures will be replaced regardless of shipping used but it will be the responsibility of the customer to return the faulty figure first.

This is no change to the present policy, however you are trusting that DR will be organized enough to be able to receive and record the arrival of the returned figure.