UK Definitive Comic collection from Hachette now in Australia

[griffin]

The next two volumes should come out next week (if they are sticking to the same 4 week schedule of Bissette)... so make sure you've updated your payment details if you were asked to (or you haven't had the last two charged to your card yet).

[Vairn]

Did they take your payment yet Griffin?

I updated my details and no payment has happened, so I may need to try again.

[griffin]

I tried calling their phone number (after 3pm as per the email - even though it is a sydney number it forwards to the UK), and was on hold for ages, so did the website option instead. Haven't been charged yet though.

[Alectric]

Just got charged $40 by Hachette, presumably for last months despatch. Anyone get this months yet?

[Vairn]

No chargers here yet, are you paying via Credit Card or Direct Deposit?

[Alectric]

Via Debit Card

[BruiseLee]

Just got charged for this. Looks like they're billing from Hachette UK directly which depending on your payment type may incur an international transaction fee. Looks like $1.20 for this on my statement.

[Jazzman]

Just got charged for this. Looks like they're billing from Hachette UK directly which depending on your payment type may incur an international transaction fee. Looks like $1.20 for this on my statement.

Yep, $1.20 from ANZ for me too... these comics just got more expensive

[griffin]

I had the same happen this week.


$20.60 per issue is still a great price, but the extra fee that goes into the fat pockets of a bank instead of the publisher, spoils it a bit.


I hope it is just a temporary thing, until the new distributor is properly set up and takes the payments for what they will be doing.

[Fortsezen]

Back on October 10th Eaglemoss contacted me after I started inquiring with Hachette support as to the status of my subscription, saying there was a small delay in processing all the existing orders and that it would resume as soon as possible.

Hearing nothing further, I waited until October 24th before asking them for another update as to my subscription status.

Having still heard nothing back I've just email Eaglemoss once more to prompt a reply.

Has anyone else been in contact with Eaglemoss support (customer-service-australia@eaglemoss-service.com)? Is their support team just really small/backlogged or do I need to make some noise to get noticed?