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  #11  
Old 2nd February 2017, 09:38 PM
laproblematique laproblematique is offline
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Originally Posted by philby View Post
You can organise to meet up, that's what I usually do.
Did they email you to initiate pick up? First time ordering off their site, I've emailed asking when I can pick up but no response. Do I simply rock up to their Richmond store with the email invoices?
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  #12  
Old 3rd February 2017, 04:34 PM
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Handsprime Handsprime is offline
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Anyone know when Optimus, Megs and Sixshot are gonna be in? Thinking about getting them from here, but I don't want to wait too long for them.
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  #13  
Old 3rd February 2017, 08:07 PM
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philby philby is offline
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Originally Posted by laproblematique View Post
Did they email you to initiate pick up? First time ordering off their site, I've emailed asking when I can pick up but no response. Do I simply rock up to their Richmond store with the email invoices?
hmm whenever i bought from them through ebay, local pickup was an option when checking out. i then emailed after the order was confirmed and stuff to organise it. i might not have actually ordered through the website. was there an option on there? last time I think it took a couple of days to get a response too.
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  #14  
Old 4th February 2017, 08:37 AM
laproblematique laproblematique is offline
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Quote:
Originally Posted by philby View Post
hmm whenever i bought from them through ebay, local pickup was an option when checking out. i then emailed after the order was confirmed and stuff to organise it. i might not have actually ordered through the website. was there an option on there? last time I think it took a couple of days to get a response too.
Yeah I was able to put in a couple of orders through the website and have invoice confirmation emails. Hopefully they'll get back to me and I can pick up early next week (not sure they're open on weekends).
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  #15  
Old 6th February 2017, 12:15 PM
laproblematique laproblematique is offline
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What are the response times with these guys usually like? I've dropped an email, lodged a query on their website and sent a Facebook message (which has been marked as seen) regarding picking up an order that I have paid for last Wednesday for some in stock/damaged items yet haven't received a reply.
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  #16  
Old 6th February 2017, 03:28 PM
Ploughmans Lunch Ploughmans Lunch is offline
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Quote:
Originally Posted by laproblematique View Post
What are the response times with these guys usually like? I've dropped an email, lodged a query on their website and sent a Facebook message (which has been marked as seen) regarding picking up an order that I have paid for last Wednesday for some in stock/damaged items yet haven't received a reply.
Usually good. Bit weird they havent replied, hope they do soon!
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  #17  
Old 6th February 2017, 06:47 PM
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Paulbot Paulbot is offline
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I've found that I had to prompt them when I first ordered with a pick up, but my two dealings with them have worked out well.
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  #18  
Old 17th February 2017, 07:09 PM
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Chevron Action Flash Chevron Action Flash is offline
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I've dealt with TLTC a lot over last few years. Bear in mind that they ARE a two man operation. I know one of the guys is out of the country till next week but trust me they're very honest, decent blokes. Highly recommend.
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  #19  
Old 19th February 2017, 02:04 PM
laproblematique laproblematique is offline
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Yep arranged pick up for some figures after a couple of days after emailing them. Very easy to deal with and look forward to buying from them again.
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  #20  
Old 19th February 2017, 04:45 PM
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Borgeman Borgeman is offline
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My only issue with them is their pickup option is based on their availability, not yours, which would be fine for an ebay seller - but if you're going to offer it on a website, at a minimum you have to have set pickup times/locations, so the customer knows when they can collect.
I spent 2 weeks trying to arrange pickup from richmond, and it was a lot of "we are there from 10-11am 2moro only" or similar statements which were unrealistically tight windows. It grew frustrating very quickly.
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