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Thread: Amazon US items (available to us)

  1. #61
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    24th May 2007
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    Quote Originally Posted by UltraMarginal View Post
    it looks to me like most of the weights have been fixed up.
    Not the three Cmdrs... yet.
    I got a reply email saying that because I was in Australia, shipping is expected to be more.
    It just seemed like a lengthy automated reply based on the options I picked as my subject heading... so totally missed the point of checking the actual weights listed on the four items and fix them, as asked in the body of my email.

  2. #62
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    Sent a reply to their "automated reply"...

    Hello again,
    The reply I got was about shipping rates to Australia, which I have no problem with. I totally understand and accept the shipping rates to Australia and how they are calculated.
    My message was about the weights on specific items that are incorrect, which THEN generates an excessive shipping quote on my orders.
    These items are all noted as 8.9 pounds of weight (check their description and look at the weight)...
    http://www.amazon.com/Transformers-C...ef=pd_sbs_t_17
    http://www.amazon.com/Transformers-C...ref=pd_sbs_t_1
    http://www.amazon.com/Transformers-C...ef=pd_sbs_t_40

    HOWEVER, this item is the same size and weight as the three above, but look at the weight, it says 2.4 ounces, which is how heavy these four items weigh (I weighed one myself).
    http://www.amazon.com/Transformers-H...ef=pd_sbs_t_20

    Since this is happening to a growing number of Transformers toy items recently listed on Amazon, someone at Amazon is not entering in the proper weights, or is using a template and not changing the weight.
    These items are also listed as 8.9 pounds, but are actually about 7 ounces (I weighed one as well)...
    http://www.amazon.com/Transformers-H...ref=pd_sbs_t_4
    http://www.amazon.com/Transformers-H...ref=pd_sbs_t_3
    http://www.amazon.com/Transformers-H...ref=pd_sbs_t_5
    http://www.amazon.com/Transformers-H...ef=pd_sim_t_38
    http://www.amazon.com/Transformers-H...ef=pd_sim_t_11

    See, this one here is the same size and similar contents as the ones above, but it's weight is listed as 5.6 ounces...
    http://www.amazon.com/Transformers-H...ref=pd_sim_t_1
    And this one is listed as 6.4 ounces...
    http://www.amazon.com/Transformers-H...ref=pd_sim_t_7

    This item says 7.2 pounds, but is closer to 4 ounces...
    http://www.amazon.com/Transformers-G...ref=pd_sim_t_4
    SEE, this identical item says 3.2 ounces...
    http://www.amazon.com/Transformers-G...ef=pd_sim_t_11

    This item also says 7.2 pounds...
    http://www.amazon.com/Transformers-G...d_bxgy_t_img_y
    BUT, this identical item says 3.2 ounces...
    http://www.amazon.com/Transformers-G...ref=pd_sim_t_1

    This item here says 10 pounds...
    http://www.amazon.com/Kre-O-Transfor...6/ref=sr_1_154
    BUT, should say 0.3 ounces like this item, which is exactly the same size & contents...
    http://www.amazon.com/KRE-O-Transfor...ref=pd_sim_t_1

    This item here says 5 pounds...
    http://www.amazon.com/Transformers-B...ref=pd_sim_t_3
    BUT, should say 5.6 ounces like this identical item...
    http://www.amazon.com/Transformers-B...pd_sim_sbs_t_6

    This item here says 9.8 pounds...
    http://www.amazon.com/Transformers-B...pd_sim_sbs_t_5
    BUT, should say 8 ounces like this identical item...
    http://www.amazon.com/Transformers-B...pd_sim_sbs_t_3

    This item here says 8.7 pounds...
    http://www.amazon.com/Transformers-S...pd_sim_sbs_t_3
    BUT, should say 10.4 ounces like this identical item...
    http://www.amazon.com/Transformers-B...pd_sim_sbs_t_4

    Why are these (recent) items having weights that are about 20 TIMES what they really are? People outside of America have to pay shipping on these (Americans don't, so it doesn't matter to them what the weights are of these items), which means the Cart charges 20 times the correct amount of shipping to us non-Americans wanting these items.
    Since most of your customers are American, who don't pay shipping (free shipping no matter how heavy the items are), these errors don't get noticed or reported.... or even fixed, as I reported this problem way back on 19th April, and still hasn't been fixed yet.
    Can someone there at least look at each of those listings, and their unusually high weights, before replying.
    Because there are a lot of Australian collectors who would like to buy these items, but can't due to the incorrect weights creating HUGE shipping charges.
    Thankyou for your time.
    (BTW, your customer service is quite good with it being speedy to reply, but still hasn't attended to this matter from 6 weeks ago)
    Let's see how they respond to that.

  3. #63
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    Wow ....that must of taken you some time to put together Griffin..I went cross eyed trying to read it I hope someone over there actually takes the time to go through it and fix the issues.

  4. #64
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    The reply claims that they have forwarded the problem to some other department, so I guess we'll see if anything happens.
    They noted that each product page has a report tab somewhere, so if they don't get fixed within a week, I'll look for it and try that next.

    At least this time it doesn't seem like an automated response, which is good (and for being speedy).

    Thank you for writing to us about this matter.

    From your email I understand that you've contacted us regarding the weight of the items (Transformer Toys) that are listed with wrong shipping weight.

    We use many sources to build our website information, and we really appreciate knowing about any errors which find their way into our catalog.

    In future, If you see any other errors in our catalog, you can submit correction requests at the bottom of every product detail page. Just look for the blue "Feedback" box.

    Normally we respond to the customers within 24 hours with solutions.

    Our Customer Service centers are not in the same location as our fulfillment centers. Amazon.com offers hundreds of thousands of items in our own inventory, and the fulfillment center buildings enclose millions of square feet.

    In addition, many of our fulfillment center processes are automated and computerized. That is the reason we were unable to move in to the fulfillment center to check the physical details of the item.

    However, due to the nature of the inquiry it'll take a bit more time than usual.

    I've forwarded your information to the our catalog team for further research about this and will ask them to correct the error.

    I just wanted to let you know I'll write back in 3 to 5 business days before the end of business day on (June13, 2013) with more information.

    Thanks for giving me time to find the best solution.

    Thank you for your inquiry. Did I solve your problem?

  5. #65
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    14th May 2008
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    I know nothing is solved yet but Bravo! griffin, you could not have worded it better.. and Bravo! Amazon on that reply, that is how people want their complaints addressed.

    ..and now we wait.
    "I am not a gun. I'm hitting people with a hammer. On Mars."
    The Iron Giant / David Wildgoose

  6. #66
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    That's a pretty good customer service response. and you have a date you can follow it up if you don't hear anything back.
    My Fan interview with Big Trev

    my original collection from when I was more impressionable.
    My Current Collection Pics (Changing on occasion)

  7. #67
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    30th Dec 2007
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    I see the feedback section of the listings in product details
    Did we miss any relevant features for this product? Tell us what we missed.
    Would you like to give feedback on images or tell us about a lower price?
    No pics coz at work, but its easy enough

  8. #68
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    After three days of no change, I used the feedback option on each listing. Now three days later, they are still not fixed yet.
    Back to email it is...

  9. #69
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  10. #70
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    They've changed the weight on one (Hardshell), from 8.9 pounds (4kg) to 1 pound (half Kg), which is still 3 times the approximate weight of that figure based on the weights of other Cmdr class figures on their site.... which means it will still over-charge on postage.

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