Rank 6 - Dedicated Member
I think Ben is a good chap, My concern is once people over crap him with too much load he may suffer like TFI downunder.
He is very much a collector trying to make some profits here and there but I could see he had some issues with some customers already especially with lost parcels etc....
To me, he is an honest bloke and will go all out to rectify issues. I just hope people dont take advantage and abuse out of his good will.
Rank 6 - Dedicated Member
I'm sorry, I can't get past over crap him with too much load...Originally Posted by drifand
Rank 8 - Deluxe Member
Very poor choice of wordsI'm sorry, I can't get past over crap him with too much load...
On a serious note, I've bought from ToyBento before myself and was satisfied with their service
WANTED BOTS: G1: Horri-bull, Snarler, Mainframe, Chop Shop, Ransack CHUG: Spin Out, Cordon, Brotropolis Rescue MASTERPIECE: Acid Storm
ENERGON: Six Shot
Rank 3 - Basic Member
Purchased a couple of Wei Jiang KO's from Toy Bento recently. Agree with others that the shipping process is kind of slow, but he provides regular updates as to where it is in the process and his website explicitly states that the cheapest shipping option can have delays. I was very happy with the final delivery, very well protected.
Also had to email a question and received a fast, pleasant and informative response in under a day.
Will definitely be ordering from him again!!
Rank 10 - Admin
Okay... my first order with Toybento.
After a tipoff here about that site having Cyber Series toys and free shipping over US$150, I ordered the nine Cyber Series toys they had "in stock".
March 31st - placed the order and paid for it... selecting the free shipping option, which has the warning of "boxes may be wrecked - 5% chance of happening".
(that was a worry, but as long as the toys are okay, these toys are hard to find so I was willing to take my chances on maybe getting some crushed boxes.)
April 1st - emailed an update of order, saying "Dispatching to Forwarder" (which I thought meant it was now on its way to the shipping company)
April 18th - emailed an update of order, saying "Queued for International Shipping"
(how is that different to status in the April 1st message? - I thought it was already on its way)
April 18th (same day and time) - emailed an update of order, saying "Dispatching to Forwarder" and a note saying...
So... the items aren't always actually on hand when "in stock" on the site, and may not be guaranteed to be in stock at their supplier.So sorry about the delay. One of your items was lost in transit, and I had to get the supplier to send again. It took about 2 weeks to resolve this. So sorry about the delay.
But aside from that, I wasn't notified earlier, like when the first item was lost. I was only notified after the replacement had been received.
Okay... NOW it should be on its way.
May 17th (giving it four weeks to arrive) - I sent an email to ask if there was a tracking number, and why the website still listed my item as "Queued for International Shipping".
May 18th - reply, saying that there was a problem with the shipping company (DHL), that there was a problem with my address.
May 19th - a follow up email, saying that they can't send it to a PO Box, and needed a home address (for a signature).
May 22nd - I send my home address and get a reply the same day that it would be processed right away.
May 24th - I asked if DHL had ever asked for a home address, or just sat on the shipment waiting for someone to chase it up.
The reply said that they weren't notified by DHL, and that they acknowledge that it should have been followed up when a tracking number was never supplied.
An offer of a partial credit/refund of $20 was made. (on June 2nd when I let them know that the toys arrived, I asked if the credit could be given to a friend, as I wasn't likely to be ordering anything there for a while)
May 29th - the package arrived, and it was a sealed bag, with three crushed boxes inside. The website did warn that it could happen, so I wasn't surprised or annoyed.
You just have to be aware of it if you chose the cheaper shipping option, or are eligible for free shipping.
The three boxes inside - I think these were sent to DHL from Toybento, and DHL grouped them up into the bag above, which made it easier for them to be crushed, as they didn't stack square inside the bag.
Three of the nine boxes were slightly squished, but the toys inside were all okay.
The entire order...
The store obviously has some issues (and are currently being upgraded to improve things), but they seem to be a small operation. And if they have something you need (like Asian exclusives), they certainly have a very affordable shipping option - if you aren't needing mint packaging in your collection. You might get mint packaging, but it is not guaranteed... particularly long-distance (international) shipping.
Rank 3 - Basic Member
I recently received my first order from Toybento and thought I would share what started as a negative experience but, thanks to his customer service, ended up as a positive experience.
When my order arrived (and I will add that it was well packaged) I had a major issue with it (I won't go into too much detail). I emailed Ben advising him of the issue and he gave me a prompt and detailed reply which outlined that the issue probably wasn't as big of an issue as I first thought. Ben took on board what I had said and offered a more than adequate resolution.
Overall it was an open and transparent interaction and I would like to commend Ben for his attitude and willingness to work with me to reach a solution that both of us are happy with.
In the end I am a happy customer who will recommend Toybento to others.
Rank 3 - Basic Member
Just got my first order. Everything was packed really well no damage. Very happy will be ordering again.
Rank 6 - Dedicated Member
It appears he is actually looking into NO PROFIT providing the service.
I am not sure what he really means, but will be interested to know.
Rank 8 - Deluxe Member
Just FYI...
Just went to their site and they have apparently gone for a not for profit model of business.
The prices appear fairly similar to before but it's free shipping worldwide all around regardless of price.
Everything ships direct from China.
There's also mention of potential shipping delays and if issues arise for buyers to either pay or go direct to the manufacturer to resolve them.
Sounds like they had a lot of issues with product issues in the past and this effectively eradicates the hassle for them.
Rank 6 - Dedicated Member
According to Ben, He is not entertaining the defects part hence why is no profit and is low cost. I think is almost fair enough to warn you is a close point to PC's concept except PC is still for profit.
He is being clear that is going to be by boat and will take longer time, so do expect the same type of waiting times like PC < might be less, but this is YOUR decision at this point to take the waiting game.
As far as I know, Ben has been on the ball in regards to replying WHERE your items is, though he had issues with his FT phoenix as some may have known.
This is solely a personal decision on your part if you want cheap and waiting for items. By all means he isn't like PC, and he is contactable. I had never waited over a week for a response.
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