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Thread: Robot Kingdom (RK) (Hong Kong) feedback

  1. #211
    Join Date
    5th May 2008
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    Clifton Hill, Melbourne
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    Quote Originally Posted by Vector Prime View Post
    You normally find that any mail sent to the sales@ one bounces back.

    For the quickest response, the workshop@ seems to work the best for me since it goes to Ray (who I believe is the boss there, or at least higher up than Po).

    Yeah just got a reply from Ray.
    He wants me to take a picture. I get why, but don't really know how. have opened and handed out most of the oder. Will have to just take a picture of the box and empty figure boxes for size comparison with the measurments and weight to show there was no way you could fit an extra 3 united voyager boxes and a deluxe in there
    |Buy ALL my things!|Collection Thread|Current Collection Count: ~661|
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  2. #212
    Join Date
    27th Dec 2007
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    Singapore
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    Quote Originally Posted by Golden Phoenix View Post
    Yeah just got a reply from Ray.
    He wants me to take a picture. I get why, but don't really know how. have opened and handed out most of the oder. Will have to just take a picture of the box and empty figure boxes for size comparison with the measurments and weight to show there was no way you could fit an extra 3 united voyager boxes and a deluxe in there
    GP, how much did you pay for postage... vs the postage on your box.
    if you are suppose to get more deluxes, then it's meant to be heavier. you can probably give that as a guide to him that you had ordered more and this box is smaller and postage cost is lesser

  3. #213
    Join Date
    2nd Jan 2008
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    Just a question with RK orders guys, if you ordered at the same time say 3 items and 1 item there is for preorder will they a) send the 2 items first and then send the 1 item left later when available? or b) wait til the item 3 will be available and send it whole in 1 go? If it was option (a) will I get charged another for postage ?

    I have ordered 3 items and then for some reason in their reply email item 3 became status of waiting for re-stock - when clearly at the time I orderd - it says - In stock. they only charged me ATM 1 postage cost but I just wanna be sure. Cheers.
    Wanted AM partner Vanguard, Myclones Dirge, G1 Victory Leo, e-hobby Dark scream ( the black version), e-hobby Magnificus
    Parts- AM partner Basher-side guns, G1 Actionmaster Elite Windmill's blades[I][B]

  4. #214
    Join Date
    27th Dec 2007
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    Sydney
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    Quote Originally Posted by liegeprime View Post
    Just a question with RK orders guys, if you ordered at the same time say 3 items and 1 item there is for preorder will they a) send the 2 items first and then send the 1 item left later when available? or b) wait til the item 3 will be available and send it whole in 1 go? If it was option (a) will I get charged another for postage ?

    I have ordered 3 items and then for some reason in their reply email item 3 became status of waiting for re-stock - when clearly at the time I orderd - it says - In stock. they only charged me ATM 1 postage cost but I just wanna be sure. Cheers.
    They wait for all items to arrive before sending, pre-order and in-stock. There should only be one postage charge, included at the time of ordering.

    They do not combine separately placed orders tho.
    Which brings us to where we are today...



  5. #215
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    2nd Jan 2008
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    Quote Originally Posted by Tober View Post
    They wait for all items to arrive before sending, pre-order and in-stock. There should only be one postage charge, included at the time of ordering.

    They do not combine separately placed orders tho.
    a ok, thanks Tober! at least now I know I wont be double charged since they did it the first time
    Wanted AM partner Vanguard, Myclones Dirge, G1 Victory Leo, e-hobby Dark scream ( the black version), e-hobby Magnificus
    Parts- AM partner Basher-side guns, G1 Actionmaster Elite Windmill's blades[I][B]

  6. #216
    Join Date
    28th Dec 2007
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    Sunshine Coast
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    Quote Originally Posted by Golden Phoenix View Post
    I emailed Ray at the workshop@robotkingdom.com address
    That's the one I'd recommend.

    Quote Originally Posted by Golden Phoenix View Post
    Yeah just got a reply from Ray.
    He wants me to take a picture. I get why, but don't really know how. have opened and handed out most of the oder. Will have to just take a picture of the box and empty figure boxes for size comparison with the measurments and weight to show there was no way you could fit an extra 3 united voyager boxes and a deluxe in there
    Take a look at the packing slip. In my case, the slip reflected the wrong contents.

  7. #217
    Join Date
    29th Dec 2007
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    Dunedin, New Zealand
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    I've never had a RK packaging slip and the customs declaration has always just said Toys and a value in $US.

  8. #218
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    8th Aug 2009
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    Bankstown, NSW
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    Quote Originally Posted by Zippo View Post
    I've never had a RK packaging slip and the customs declaration has always just said Toys and a value in $US.
    Likewise.

  9. #219
    Join Date
    28th Dec 2007
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    Sunshine Coast
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    Sorry, slip is the wrong word. I should've said label. Here's an example of where I ordered 2 x Animated Rodimus/Ironhide, but they sent one of each, and the label reflected the incorrectly packed amount:


  10. #220
    Join Date
    29th Dec 2007
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    Dunedin, New Zealand
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    Never seen that on the address label.
    Get the insured amount, but nothing under that (Unless its folded up under ?? Never had any need to look)

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