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Thread: The Little Toy Company feedback

  1. #301
    Join Date
    4th May 2015
    Location
    Sydney
    Posts
    793

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    Quote Originally Posted by Polursine View Post
    Order an in-stock Moonracer from their site (as opposed to their ebay which I normally keep track of what they've got) on Sunday, got here Wednesday morning. I've never had a problem with these guys, but all I've ever bought is in-stock stuff and never dabbled in pre-orders.
    Yeah I pre-order Octane with them and he was later than expected. That's why I ordered the last two dino bots from bbts. But agree with you I've never had a problem with their
    In-stock items.
    I've pre-ordered novastar with them because they are the cheapest online I've found.

  2. #302
    Join Date
    8th Dec 2015
    Location
    Brisbane
    Posts
    192

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    I've also had a less than fantastic pre-order experience with them. For instock stuff they're great, but I tells ya what. I won't be pre-ordering with an Australian retailer again. It's just not worth the arse-ache of bad customer service. I know they're small business and often run part time, but they need to lift their game a bit. It's my money they have...

  3. #303
    Join Date
    8th Jul 2018
    Location
    Australia
    Posts
    17

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    I bought octane from big w for $15. Lol.
    Anyhow I’m trying to ask for a refund for my throne of primes preorder.
    No answer yet.
    Tomorrow I will call the bank.
    I thought they would just refund me it’s been 3 days with one email a day.

    Maybe long weekend and Halloween.
    No idea. Guess might have to deal with the bank.

    I’m not sure they are a small company. Then photos they posted looked like a massive warehouse. It was huge.

    I will never pre order again!!!

  4. #304
    Join Date
    27th Jan 2008
    Location
    Gold Coast, Queensland
    Posts
    3,419

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    Well I just received six Marvel Legends figures that I'd preordered over the course of several waves. They'd put them away over several months, which is a relief because they'd gone out of stock on their website. It's a relief that they put mine away, and were able to supply the stock. Will definitely order from them again
    On the lookout for MISB Headmaster Highbrow, Takara or Hasbro. I'm sure I could make you a sweet deal!

  5. #305
    Join Date
    27th Jun 2008
    Location
    Melbourne
    Posts
    2,360

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    Quote Originally Posted by beatmag View Post

    I’m not sure they are a small company. Then photos they posted looked like a massive warehouse. It was huge.
    You do realise it was a stock image??.....

    And you can’t wait a few more days to get your throne? They are shipping next week...

  6. #306
    Join Date
    8th Jul 2018
    Location
    Australia
    Posts
    17

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    Quote Originally Posted by Krayt View Post
    You do realise it was a stock image??.....

    And you can’t wait a few more days to get your throne? They are shipping next week...
    Well can you wait a few more days if.
    1. Told Sept.
    2. Then early Oct
    3. Then 2 more weeks.
    4. Then 24th Oct
    5. And now no response at all. With you guys telling me 6th Nov.
    So they even missed their own OCT timeline.

    Also PP-43 would be around $135.
    I would have waited if it was a non SDCC item.
    At the time we all thought you wouldn’t be able to buy this outside of SDCC.

    They have till lunch time to refund it.
    Going to call the bank.

  7. #307
    Join Date
    27th Jun 2008
    Location
    Melbourne
    Posts
    2,360

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    Quote Originally Posted by beatmag View Post
    Well can you wait a few more days if.
    1. Told Sept.
    2. Then early Oct
    3. Then 2 more weeks.
    4. Then 24th Nov
    5. And now no response at all. With you guys telling me 6th Nov.
    So they even missed their own OCT timeline.

    Also PP-43 would be around $135.
    I would have waited if it was a non SDCC item.
    At the time we all thought you wouldn’t be able to buy this outside of SDCC.

    They have till lunch time to refund it.
    Going to call the bank.
    Well seeming I am waiting.... yes, yes i can

  8. #308
    Join Date
    8th Jul 2018
    Location
    Australia
    Posts
    17

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    Quote Originally Posted by Krayt View Post
    Well seeming I am waiting.... yes, yes i can

    Nothing against them.
    Just want my money back.
    Someone else can buy it.
    I don’t see a big problem in them selling it.

  9. #309
    Join Date
    26th Apr 2009
    Location
    Paasu
    Posts
    1,256

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    after a week of no replies on facebook. I emailed and they replied same day BUT they did not reply my response to their email...So i shot them another email today.

    anyway i was concerned when they initially replied with

    "We are currently processing a large number of orders

    We have received your email and the order has been placed back in the queue "


    hopefully the queue isn't a few months lol...

  10. #310
    Join Date
    8th Jul 2018
    Location
    Australia
    Posts
    17

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    They got back to me. Yay.
    Need to wait for another reply from them.
    And then I can get my hopefully get my refund.

    A refund was performed on another order.
    I’m wanting to refund potp throne of primes.

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