Hasbro replaced my 20th DVD Prime

[6gyrating_gynoid9]

In the old forums, I started a thread about my defective 20th DVD Prime. I queried this with Hasbro and they were nice enough to ship me a replacement.

I had to send in my defective Prime.They told me to exclude the box of the defective one in shipping.

Hasbro paid for the shipping. All in all, I am very satisfied!!

[Saintly]

wow!! congrats gynoid! that must be first for hasbro

[roller]

customer satisfaction and Hasbro? who knew?

[1orion2many]

I never thought I'd see pigs fly but today's the day i guess.

[Saintly]

you know what it also means... there's stock SOMEWHERE!!!

[Borgeman]

could it be that maybe hasbro always keeps a small amount at base for these reasons? and then after a a couple of years (or once the original stock of the toys would be long sold from shelves), they ship the remaining stuff to place like toy kingdom, which is why you always see stuff like RID toys and CYB leader OPs here and there....

George

[6gyrating_gynoid9]

Nah guys. I had to wait until Feb to get this. I emailed/phoned them last December. They told me out of stock for this line and they would have to order one from America.

[Rampage]

whats the email address again for hasbro?

my leader brawl needs to be replaced not even a year old and 1/2 his face has come off

[6gyrating_gynoid9]

custservau@hasbro.com.

Good luck

[6gyrating_gynoid9]

Here's the letter:



I really wanted a replacement for this figure because of the steep price tag. Hasbro at first wanted to send me a complimentary toy that was identical in price. I politely declined since I'm collecting the masterpiece line.