Trouble with an online transaction- Any advice?

[Bartrim]

Okay Ozformers I need advice.

Earlier on this year I asked about a good place online to buy TPB's. I got several good answers (thanks guys ) and I settled on Rupps Comics in America as they had what I felt to be fairly reasonable prices and an extensive catalouge. I bought Target: 2006 and DW Generation 1 volume 2. Paid and received in 3 weeks with great communication.

Last month I order Megatron: Origins and Devastation. I got an email to say that the order has been paid on 30/06. It has now been a month and my order has not been shipped and they wont respond to any of the half a dozen emails I've sent.

Can anyone give me any advice on the next step to take or am I screwed out of my money?

As always, thanks for listening.

[kup]

What method did you use to pay?

[Bartrim]

credit card.

[gamblor916]

I've bought stuff through them before (though I think they're a middleman distributor) without any issues as late as a few weeks ago.
As for your problem if you paid by credit card I think you may have some protection through your credit card company.

[Tober]

How much are you being charged? If it's alot you could try contacting your creditcard company or bank. If they side with you they can refund your money (in theory).

[iceburn]

just call your credit card company to cancel that transaction if they do not wish to respond.

[TazD]

Why don't you buy from this website. http://www.kingscomics.com/catalog/
As it is based in Sydney. I have had no problem with them.

[Pulse]

They won't respond to your emails? How the hell do they do business like that?

Just call your credit card company to cancel that transaction if they do not wish to respond.

That's what I'd do...

[Bartrim]

Why don't you buy from this website. http://www.kingscomics.com/catalog/
As it is based in Sydney. I have had no problem with them.

Yeah I think I will, especially since I metone of the guy through Kuzzy on the weekend.

Thanks for the advice guys I'll give my credit card company a call.

[Bartrim]

Okay. This morning I ring citibank (my credit card company) and start a dispute over the transaction with Rupps. 20 minutes of talking later and I am told that there are claim forms being sent to me to fill out. Happy with that I go online to kings comics to purchase the comics and take advantage of their flat rate shipping special. Just about to complete the transaction when the little envelope thingy appears in the corner saying I have a new message in outlook express. I decided to open it up. Low and behold it's from Rupps apologising because he's been at SDCC and my order has just been shipped. So now I have to cancel the dispute with citibank.

I believe the term is GRRRRRRRR!