The Little Toy Company Website

[M-bot]

Has anyone been told if POTP Wave 2 is coming in this month at TLTC? I'll preorder it right now if it's coming in within the month.

It's due later this month (IIRC) but don't forget wave 1 was delayed until well after retail - I understand the delay was out of TLTC's hands as they are a relatively small player, so there's always a chance that subsequent waves also get delayed. Hopefully not though.

[DELTAprime]

Ok, thanks.

I wish they would be more forthcoming with information like this. Once again, no problem with the product or how quickly they ship items out after they arrive, but their communications sucks.

[Lint]

how does one arrange a pickup with these guys? They sent me an email saying my orders were ready for collection but offered no further details.

Also not replying to emails.

[ReximusPrimal]

how does one arrange a pickup with these guys? They sent me an email saying my orders were ready for collection but offered no further details.

Also not replying to emails.

you could try messaging them on ebay and send them a screenshot of your emails so they know who you are etc
arrange it from there it works for me

[M-bot]

how does one arrange a pickup with these guys? They sent me an email saying my orders were ready for collection but offered no further details.

Also not replying to emails.

I’ve found them responsive on FB Messenger.

They are generally around during the day, during the week (and sometimes weekends) at their Tabbita Street warehouse, but there’s always the chance they’re out for whatever reason, so understandable that you wouldn’t want to travel there without confirmation first.

[Convoid]

They've just added several masterpiece figures to their transformers available now page:

MP-13 Soundwave reissue
MP-11 Starscream reissue
MP-31 Delta Magnus
MP-22 Ultra Magnus reissue
MP-33 Inferno
MP-11NT Thrust
MP-38 Optimus Primal
MP-27 Ironhide
MP-12+ Sideswipe / Lambor

Barricade MPM-05
Optimus Prime MPM-04
Bumblebee MPM-03

[DELTAprime]

I see they have changed the status of all POTP Wave 2 figures to SOLD OUT. That normally means they are getting ready to ship the wave. I'm crossing my fingers I'll have a complete set of Dinobots and the start of the Terrocons and Fembots soon.

[Bidoofdude]

I see they have changed the status of all POTP Wave 2 figures to SOLD OUT. That normally means they are getting ready to ship the wave. I'm crossing my fingers I'll have a complete set of Dinobots and the start of the Terrocons and Fembots soon.

Not bad timing if they do.

[DELTAprime]

Ok, I'm told my preorder for POTP Wave 2 has shipped today, but I haven't received a confirmation email yet and it still is pending on the TLTC site. :/

POTP Wave 2 items are now listed as instock items, so for those of you that wont preorder you can now get Wave 2 without the preordering.

https://www.thelittletoycompany.com.au/transformers-available-now/

[Jellico]

I have an email. But I will give the full review when they arrive.

[ComradeRenko]

Just got my e-mail as well. Be interesting to see if all size classes come in at the same time this time, or if they get split up like happened in wave one. I have one order for just Rodimus Unicronus and that has shipped, so we can infer that they have the Leader class figures.

[G1Optimal]

Got an email for my deluxes , legend and prime masters

[G1Optimal]

They all got delivered today. :cool:

[DELTAprime]

TLTC finally has the full set of POTP Wave 3 figures up for preorder with the Titan Masters getting listed today.

[Krayt]

Anyone got grand max and great shot from them yet?

[DELTAprime]

Anyone got grand max and great shot from them yet?

Last time I enquired the said they would be arriving at TLTC very soon.

[Krayt]

Last time I enquired the said they would be arriving at TLTC very soon.

Same.... but “arriving this month” at start of May has still lead to nothing :mad:

[swoop]

Never mind all sorted

[DELTAprime]

I poked them about Grand Max and Great Shot again this morning. They said they will be shipping my order next week. We will see........

[DELTAprime]

Same.... but “arriving this month” at start of May has still lead to nothing :mad:


I poked them about Grand Max and Great Shot again this morning. They said they will be shipping my order next week. We will see........

Well they kept their word and shipped the two of them this week. So I should have them on Thursday, maybe Wednesday depending on Australia Post.

[Maruten]

Apologies if this has been asked before, but do these guys charge when a preorder is placed or when it ships? And can you cancel orders? Thanks!

[Tober]

Apologies if this has been asked before, but do these guys charge when a preorder is placed or when it ships? And can you cancel orders? Thanks!

You pay upfront, and can expect to wait literally months for their stock to ship after release date. They generally don't allow cancellations.

[Maruten]

Huh. Ta, good to know. I've bought from them on ebay a heap of times and always been very happy.

[tailgate]

Adding my two cents about Little Toy Company.

I've made 8 orders through the website now in the last couple of years. No problems, always packed well. Only complaint is that items often arrive a long time after they're appearing on shelves, but my main purpose for ordering through the site is to avoid having to search stores for what I want, so I don't mind waiting. Once had one Transformer not delivered but the excuse given was it wasn't in stock yet (despite it being in stores for a long time). I suspect it's just how they're sourcing stock, I have no concerns they're being dodgy.

Can't help but think if TRU just had a reliable pre-order option they wouldn't have gone bust. It's literally all I've ever wanted.

[DELTAprime]

I will admit that if I bought the MB toys or LG toys that they are still waiting on according to their preorder page I'd be pretty pissed. Since they only started taking orders for TT product last year I wonder if they made their initial orders via an unreliable distributor. A little communication on delays would go a long way towards calming people and building trust.

That said with the orders I've placed they have always delivered and within an acceptable time frame. Though if the preorders that were leaked on Amazon.com.au are an indication of future items they will be stocking I might change over to ordering from Amazon.

[DELTAprime]

Anyone recently been told when they are expecting POTP Wave 3, 4 and Predaking to arrive cause some of them were expected in June?

[CHILENO20]

Anyone recently been told when they are expecting POTP Wave 3, 4 and Predaking to arrive cause some of them were expected in June?

From what they told me a last month, wave 3 is expected sometime this month but I wouldn't be surprised if they arrive in August. Still happy to wait.

[hYpNoS]

https://www.thelittletoycompany.com.au/transformers-preorders/transformers-power-of-the-primes-titan-class-predaking-pre-order

w-what , $200 after all this time, I swear this was higher o_o

[DaptoDog]

https://www.thelittletoycompany.com.au/transformers-preorders/transformers-power-of-the-primes-titan-class-predaking-pre-order

w-what , $200 after all this time, I swear this was higher o_o

If you are just going to discard the packaging then that is a good price compared to other sources so far. However, if you don't want damaged boxes I would avoid based on my experience with Trypticon. They do not adequately protect these large items and offered me no apology for it.

[Omega Metro]

https://www.thelittletoycompany.com.au/transformers-preorders/transformers-power-of-the-primes-titan-class-predaking-pre-order

w-what , $200 after all this time, I swear this was higher o_o

Yeah it’s been $200 for quite a while. Ordered mine a few months back. Great price. I have noticed they have increased the price of SDCC Throne Of The Primes. Used to be $185. Now $195.

[SofaMan]

I will admit that if I bought the MB toys or LG toys that they are still waiting on according to their preorder page I'd be pretty pissed. Since they only started taking orders for TT product last year I wonder if they made their initial orders via an unreliable distributor. A little communication on delays would go a long way towards calming people and building trust.

This has been my only compaint with them so far; still waiting on the Decepticon Clones (though not, strangely the Autobot Clones, which turned up in a timely way). I was told a month ago that this would be shipping at the end of July. Which is tomorrow. And it's not the first time they've revised these delivery dates.

Every other order from them has turned up in a pretty timely way, but you're dead right; more communication on delays would go a LONG way. Many of us were stung by PC, and delays of this length make us twitchy.

[mharry]

I'm also waiting for the decepticon clones.

[Jet Li]

Anyone still waiting on DX9 Gabriel?

[The Ghost]

Many of us were stung by PC, and delays of this length make us twitchy.

It's the biggest flaw, but they have always been reliable in my experience. Still, if they can improve communication, it would go a long way. They've maybe twice this year updated their news page. More regular updates would put customers at ease.

I've started using them more as a last resort. They're good for some things if you buy in waves and are ok with waiting, but it's annoying to have a bunch of $$ tied up for months and months and then see the same products hit literally everywhere else.

It's disappointing, as they are reliable in that you eventually get your stuff. But unreliable in making you feel comfortable, if that makes sense. I purchased some in stock items last Thursday/Friday and still haven't heard if they've shipped yet. Really annoying when I'm on the other side of the country, too, as I know it's not gonna make it this week now.

[SofaMan]

It's the biggest flaw, but they have always been reliable in my experience.

You're dead right of course, but so were PC, right up until they weren't.

[The Ghost]

You're dead right of course, but so were PC, right up until they weren't.

Good point! :P

[Raider]

Let's not jump the gun or cause a panic. I have communicated with them primarily through facebook and they have always responded within 24 hours.

[Galvatran]

Let's not jump the gun or cause a panic. I have communicated with them primarily through facebook and they have always responded within 24 hours.
Served with summons that's why. :p

[DELTAprime]

Going by their website it looks like the Deluxe Terrorcons are about to ship as they are now listed as Sold Out.

[ComradeRenko]

Going by their website it looks like the Deluxe Terrorcons are about to ship as they are now listed as Sold Out.

Just got my shipping notice for them, so that's a yes.

[Sutton]

Going by their website it looks like the Deluxe Terrorcons are about to ship as they are now listed as Sold Out.

Lol, was jumping on here to post the same thing...no shipping notice yet, but.

It's a weird system, they go sold out which means pre-orders are getting done, and then a couple of days later they'll switch over to being in-stock again.

They really should just launch their whole new website, like they hinted at nearly six months ago....

[GoktimusPrime]

My communications with TLTC has been hit and miss. Sometimes they reply, but a lot of other times they don't. :/

One more outstanding order to go...

[Sutton]

Just got my shipping notice for them, so that's a yes.

Aaaaaand....still no shipping notice for me yet :confused: They can be a bit slow sometimes...

[snaketales]

It's a weird system, they go sold out which means pre-orders are getting done, and then a couple of days later they'll switch over to being in-stock again.


Gods I hope this happens, because I've been reluctant to place pre-orders after past experiences with another retailer, and was waiting for them to come in stock. :(

[DELTAprime]

They have Dinobot listed as sold out now. But I'm guessing that it's a legit sell out and not that they are shipping them as it seems way to early for their stock to arrive.

[Sutton]

They have Dinobot listed as sold out now. But I'm guessing that it's a legit sell out and not that they are shipping them as it seems way to early for their stock to arrive.

That's right - if they're in the 'available now' section as sold out, that means they're gone. But if they show as sold out in the 'pre-order' section there's still hope! :-P

[Sutton]

Meanwhile, still waiting for a shipping notice for my Abominus set...not impatient at all...:D;)

[beatmag]

Those terracons were suppose to be May/June.
It’s like August now lol.
So when did they come in???

I’m waiting for primal and throne primal :(
If it’s going to be past Oct for the throne I’m going to have to cancel it.
That’s just way too long to wait for it.
Happy to wait for normal primal but not premium priced throne for that long.
I wonder why they can’t get stuff in on time.

How accurate have their Dates been????

[hYpNoS]

I hope you guys are telling them in your emails they need to communicate more, we don't want another aus seller melt down like the last mob.

I bought instock goods from them before but the pre-orders have not been kind and have just sought refunds when eta's keep getting shuffled

[DaptoDog]

Meanwhile, still waiting for a shipping notice for my Abominus set...not impatient at all...:D;)


Those terracons were suppose to be May/June.
It’s like August now lol.
So when did they come in???

I’m waiting for primal and throne primal :(
If it’s going to be past Oct for the throne I’m going to have to cancel it.
That’s just way too long to wait for it.
Happy to wait for normal primal but not premium priced throne for that long.
I wonder why they can’t get stuff in on time.

How accurate have their Dates been????

I emailed them on Friday about the Terrorcons and some Black Series figures I had in one order. They quickly replied to say that it will be shipped this week (haven't got a shipping notice yet).

Yes it's best to only order in stock items at this stage, I only broke this rule with this order because they were meant to be in stock within a month or so.

[DELTAprime]

If those early Amazon AU listings end up being actually available for order at Amazon AU TLTC is going to have a hard time keeping my business. At least with Amazon they reply to enquiries.

I don't mind waiting, that's fine, but some communication would be good. They haven't replied to me in weeks.

[beatmag]

Would it be fair to ask them to refund my pre order if it’s after their initial expected date?

I guess if they are unwilling I might have to perform a chargeback through the credit card.

Has anyone been able to cancel pre orders??
I don’t feel it’s fair they just keep my money with no certainty on when things will arrive.

It’s fair that they don’t cancel pre orders. But it’s not fair they don’t deliver the items within the agreed date.

[Sutton]

I emailed them on Friday about the Terrorcons and some Black Series figures I had in one order. They quickly replied to say that it will be shipped this week (haven't got a shipping notice yet).

Yes it's best to only order in stock items at this stage, I only broke this rule with this order because they were meant to be in stock within a month or so.

Likewise, I emailed for confirmation and they confirmed shipping out this week.

They're a bit slow, but they're a small operation - I think it's best to support them and help them to grow, and become a really good, stable option for toy purchases in this country.

Their prices are generally really good, and they haven't let me down yet. Yeah, it can be frustrating seeing toys you've got on pre-order come and go at the local shops, but this way I don't have to waste heaps of time and petrol going back to the same shops over and over again, in the vain hope they fill the pegs with something other than wave 1....yet again.

In my experience, they're usually later than their expected release date by about 1 and a half to 2 months. Maybe if it got to 3 months late you might be cool to ask for a cancellation...? But, if we help them build their business big enough, they might get a more steady, reliable and timely supply chain.

[CHILENO20]

Likewise, I emailed for confirmation and they confirmed shipping out this week.

They're a bit slow, but they're a small operation - I think it's best to support them and help them to grow, and become a really good, stable option for toy purchases in this country.

Their prices are generally really good, and they haven't let me down yet. Yeah, it can be frustrating seeing toys you've got on pre-order come and go at the local shops, but this way I don't have to waste heaps of time and petrol going back to the same shops over and over again, in the vain hope they fill the pegs with something other than wave 1....yet again.

In my experience, they're usually later than their expected release date by about 1 and a half to 2 months. Maybe if it got to 3 months late you might be cool to ask for a cancellation...? But, if we help them build their business big enough, they might get a more steady, reliable and timely supply chain.

This.

[beatmag]

I don’t share the same view.
You can’t expect me to wait 3 months from sept for the throne of primes.
So by December if it was a 3 month wait.
PP-43 japan release will be out in Jan.

The problem is what if they ran out and couldn’t get me one.
That means I spent 5 months waiting. Then potentially to miss any opportunity to buy it elsewhere.

I hope primal and throne comes October. Otherwise I’m going to be disappointed.

There are problems with the way they run preorders.
Even shipping by sea they should have made it way before that.

[Sutton]

I don’t share the same view.
You can’t expect me to wait 3 months from sept for the throne of primes.
So by December if it was a 3 month wait.
PP-43 japan release will be out in Jan.

The problem is what if they ran out and couldn’t get me one.
That means I spent 5 months waiting. Then potentially to miss any opportunity to buy it elsewhere.

I hope primal and throne comes October. Otherwise I’m going to be disappointed.

There are problems with the way they run preorders.
Even shipping by sea they should have made it way before that.

I definitely think they need to work on their arrival estimates for sure. I've yet to see anything arrive when they said it would. Plus, for a while there they were making regular updates on their site and FB about what's coming in this week/month etc (surely it's easier to do that than keep answering individual emails?).

[Tober]

TLTC makes money by charging lower retail and using the cheapest shipping method. There is nothing to suggest that will change.

[DELTAprime]

TLTC makes money by charging lower retail and using the cheapest shipping method. There is nothing to suggest that will change.

Yeah that's obviously their business model and I have no problem with that as I end up saving money. I just want better communication in order for them to keep my business.

[DaptoDog]

It's Friday and my order hasn't been shipped yet......

[Sutton]

It's Friday and my order hasn't been shipped yet......

Yep, mine neither - a bit frustrating when they've had their stock in for what appears to be well over a week...!

[Sutton]

Yep, mine neither - a bit frustrating when they've had their stock in for what appears to be well over a week...!

Well #$%# me and make me look stupid - shipped literally less than a minute after I posted that :p:p:p

[Other]

There we go, mine shipped too. Plus my FF Marvel Legends too. They must have got a lot of stuff in at once

[Sutton]

There we go, mine shipped too. Plus my FF Marvel Legends too. They must have got a lot of stuff in at once

Huge supplier's orders that come in a shipping container all at one, to reduce costs maybe? Would make sense.

[Tober]

Are other people still waiting on their Wave 3 Terrorcons to ship?

[M-bot]

Are other people still waiting on their Wave 3 Terrorcons to ship?

Picking mine up Friday.

[GoktimusPrime]

Power of the Primes? I'm still waiting on a pre-order from Titans Return :rolleyes:

[Omega Metro]

Are other people still waiting on their Wave 3 Terrorcons to ship?

Yes.

[DaptoDog]

Are other people still waiting on their Wave 3 Terrorcons to ship?

Yes. Was told it was going to ship last week. Still not shipped and they have not responded to my email from two days ago. Considering moving to a PayPal claim and not buying from them again.

[Omega Metro]

Siege On Cybertron stuff is up for preorder.

[UltraMarginal]

yes, but I have a few other things that are still not in stock in the order.

[Tober]

Ok, thanksguys.


Yes. Was told it was going to ship last week. Still not shipped and they have not responded to my email from two days ago. Considering moving to a PayPal claim and not buying from them again.

Yeah, the guy needs a lesson in customer support, involving pliers and gaffer tape.

[DaptoDog]

Ok, thanksguys.



Yeah, the guy needs a lesson in customer support, involving pliers and gaffer tape.

Pretty much. It's getting like PC all over again. Sharp pricing and expanded product range drives large sales growth. But then they can't deliver on their ETA's and don't staff it correctly. Why can't these businesses stay in a nice niche with a small but loyal customer base?

[OptimusNerd]

Pretty much. It's getting like PC all over again. Sharp pricing and expanded product range drives large sales growth. But then they can't deliver on their ETA's and don't staff it correctly. Why can't these businesses stay in a nice niche with a small but loyal customer base?

Well let's be honest, there are plenty of local vendors out there that keep customer base small and easily manageable, lots of personal communication, but they also charge 20-30% more for the toys (that may be an exaggeration, but it's a noticeable difference).

Pretty sure TLTC is like a lot of other small businesses... they have day jobs and families as well. At least they offer the security of Paypal as a purchase method.

[DaptoDog]

Happy to report my order has finally been marked as shipped. That's my last pre-order with them, will only consider buying in stock items now. And only Black Series figures which they have a good history delivering on.

[TaZZerath]

Hi all. Long time browser, first time poster.

Being a 'desktop collector' of Transformers for a few years now (my workplace is fortunately quite tolerant of this) I like to try and pick and choose any Transformers releases I can get my hands on due to space and budget limitations despite the inner transformer fan in me squealing every time a Generations figure remake of one of my early childhood faves comes out.

For quite a few years i bought from TLTC (30th Voyager Brainstorm, CW Leader Ultra Magnus, TR Topspin and quite a few Titan Masters to name a few). In January this year I had a little bit of coin saved up and had my eye on a TakaraTomy Legends Misfire (Headmaster? Targetmaster? Crazy Pink? SIGN ME UP), and threw in a Titan Master Vector Prime/Metalhawk and a TR Leader Overlord as my new 'Big Bad'. I noted that Misfire was still in Preorder status but its ETA was December 2017. So I threw my money TLTC's way, and this is where my tales of woe began.

After a month went by with no word, I contacted TLTC via their website submission, and was told to check the News page regularly for shipping updates. Now for a small period of time the news was being updated at a semi-regular pace, but this soon stopped. In April I contacted them again, and was told it would be May. May came and went so yet again I contacted them (this time both via email and their Facebook page) and was told June. I was also informed that Overlord and Vector Prime were in stock, only Misfire was the hold-up. June came and went. Again I contacted them. Made a few suggestions (throw in the damaged packaging Twin Twist they were selling? Ship the other items while I waited? Surely to keep a customer happy such things wouldn't break the bank) and received just the standard 'shipping next month'.

After I came back on leave at the start of August I was REALLY hoping that when I got to work they'd be waiting for me. But no this wasn't to be true. So I decided enough was enough. I'd waited seven months for figures which weren't as easily available elsewhere now and i couldn't trust I'd get them any time soon, if at all, nor could I trust TLTC's word about when they'd ship. So I sent them a (polite but) strong email and gave them three options; please either ship my items, ship the two waiting and I'll await the third (or refund partially), or refund the whole lot, and I gave them until mid August for a decision.

Within MINUTES of me sending, the email came back from PayPal saying a refund was on its way. No other comments, no replies to my email, no apologies.

Sad to say, but that's ended my association with TLTC with a sour taste in my mouth. I hope I am the exception to the rule about their customer service and communication, and that others are getting their orders, but thought I'd share it here anyway.

As a silver lining, once my full refund came through, I managed to score a POTP BattleTrap (Battleslash and RoadTrap) which I had been eyeing off, and an Amazon Exclusive Evolution Nemesis Prime, both via eBay at good prices from separate sellers. Nemesis Prime arrived today, and he is a freaking beauty. So I did manage to make lemonade out of lemons.

[hYpNoS]

^this story mirrors my experience long ago with a platinum edition unicron, in short it was

-Question about when its due
-Get told supposed date change
-Its that time again so I ask
-No response
-Send another strongly worded email demanded a refund
-Get refund within minutes

The odd part was (to me anyway) this all happened at around 10pm that night, as if they ignore emails until a little alarm says "REFUND REQUEST" and they spring to life.

In stock goods via their ebay store were fine but I certainly not gonna recommend pre-ordering via them, I've been badly burnt before, never again

[M-bot]

I’m probably not going to make you feel good TaZZerath, but I was in the same boat with regards to Legends Misfire - and he came in this week. Picked him up today.

It was a frustrating wait and the longest past ETA of all my TLTC pre-orders, but TLTC have so far always come through for me.

[Sutton]

They've got the 'War for Cybertron' stuff up for pre-order now.

They still haven't let me down yet, but they're always really slooooooow...still better to get them slow than not at all through local shitty retailers.

[beatmag]

There News page on their website is from Feb.... Am I missing something...?
Is there another news page somewhere?

[TaZZerath]

I’m probably not going to make you feel good TaZZerath, but I was in the same boat with regards to Legends Misfire - and he came in this week. Picked him up today.

It was a frustrating wait and the longest past ETA of all my TLTC pre-orders, but TLTC have so far always come through for me.

Oh frack it....

*sigh*

Ah well. Win some lose some!

[TaZZerath]

As a bit of an update, TLTC contacted me via Facebook after seeing my post here and let me know that the Misfires had come in and everyone who had preordered had received them. They explained that sometimes they have supplier issues and can't always pass on information they don't have, and (rather bluntly) that they had refunded me as requested.

I replied to them, saying my issue with them wasn't suppliers (which happens), or the fact they refunded (which they did), it was communication, plain and simple, and the fact that out of all the options I presented, they took the easy way out.

I also pointed out in this thread that communication (or lack thereof) is one of the gripes that this thread has and hoped that they would continue to improve this for other customers in the future so they didn't end up feeling the same way I did.

At least you know that SOMEone is listening!

[UltraMarginal]

Thank you for sharing, I have had good dealings with them myself so far, but do agree that their communication could be stronger.

[DELTAprime]

Yeah I'd love to know why my Deluxe Terrorcons haven't shipped but I can't get a response out of them. Communication is key.

[plakstift]

I've just recently received an email from TLTC saying all of my POTP Wave 2 & 3 preorders have shipped. This includes a lot of Deluxes including the Terrorcons and several Prime Masters.

I know people are gun shy about online orders from small Aussie companies given the stunt PC pulled with a lot of us (I'm still down $200) but TLTC haven't done me wrong thus far. Yes their communication is non existent and you have to wait longer than you might want to but the trade off is cheaper prices and a reliable supply of figures that you would otherwise have to hunt for.

[Omega Metro]

Yeah I'd love to know why my Deluxe Terrorcons haven't shipped but I can't get a response out of them. Communication is key.

Mine still haven’t shipped either. Contacted them via email and they said early next week. What bothers me is others have recieved theirs like 2 weeks ago and everything else in the order seems to be in stock including Marvel/Star Wars Black Series which I have also seen others recieve theirs. Honestly don’t know why they are not shipping them.

[UltraMarginal]

Mine still haven’t shipped either. Contacted them via email and they said early next week. What bothers me is others have recieved theirs like 2 weeks ago and everything else in the order seems to be in stock including Marvel/Star Wars Black Series which I have also seen others recieve theirs. Honestly don’t know why they are not shipping them.

they ship in the order that orders are placed, that might be why yours seems to be so far down the que.

[DaptoDog]

My order of the Terrorcons and some Black Series figures arrived safely. I ordered these in May for those wondering where they might be in the queue.

[Omega Metro]

My order of the Terrorcons and some Black Series figures arrived safely. I ordered these in May for those wondering where they might be in the queue.

Ordered April.

[GoktimusPrime]

I'm still waiting on an order that I paid for back in October

[yoshi594]

I'm still waiting on an order that I paid for back in October

what item was it? have u tried contacting them through facebook? just message every 48 hrs if they don't reply.

i'm waiting on

TRANSFORMERS TAKARA TOMY LG-45 TARGETMASTER HOT RODIMUS PRE-TRANSFORMERS TAKARA TOMY LG-46 TARGETMASTER CHAR (KUP) PRE-

They are apparently in stock but i'm waiting for predaking before i get them to ship :D

[Bidoofdude]

what item was it? have u tried contacting them through facebook? just message every 48 hrs if they don't reply.

i'm waiting on

TRANSFORMERS TAKARA TOMY LG-45 TARGETMASTER HOT RODIMUS PRE-TRANSFORMERS TAKARA TOMY LG-46 TARGETMASTER CHAR (KUP) PRE-

They are apparently in stock but i'm waiting for predaking before i get them to ship :D

My Kup came months ago. Can confirm they have them.

[GoktimusPrime]

what item was it? have u tried contacting them through facebook? just message every 48 hrs if they don't reply.
I'm waiting on the LG Decepticon Clones.

I have messaged them on Facebook:
* 14 April - replied same day saying that the would be in stock by the end of the month
* 7 May - replied next day saying that there's no updates about the toy but no indication of when it might be in
* 20 May - never replied
* 24 May - never replied
* 18 July - same day reply saying that stock will ship the next day. I had 2 other orders at the time and those shipped, so 2/3 of my order was shipped by still no Decepticon Clones. I was never told that this was the case and believed that everything was going to be shipped.
* 23 July - replied same day confirming that the Decepticon Clones are still pending and that I won't be charged again for postage when they ship
* 16 August - never replied
* 20 August - no reply

:confused: :(

[DELTAprime]

I sent an email today. Lets hope I get a reply this time because I haven't gotten a reply on Facebook for some time now.

[yoshi594]

I'm waiting on the LG Decepticon Clones.

I have messaged them on Facebook:
* 14 April - replied same day saying that the would be in stock by the end of the month
* 7 May - replied next day saying that there's no updates about the toy but no indication of when it might be in
* 20 May - never replied
* 24 May - never replied
* 18 July - same day reply saying that stock will ship the next day. I had 2 other orders at the time and those shipped, so 2/3 of my order was shipped by still no Decepticon Clones. I was never told that this was the case and believed that everything was going to be shipped.
* 23 July - replied same day confirming that the Decepticon Clones are still pending and that I won't be charged again for postage when they ship
* 16 August - never replied
* 20 August - no reply

:confused: :(

I got PTSD reading through that timeline. Might be time to test their refund policy?


IF ANY PRE-ORDERS CANNOT BE SUPPLIED/FILLED IN FULL. ANY MONIES PAID WILL BE RETURNED TO THE CUSTOMER

You can still get these bots elsewhere albeit at a higher price if you still want them.

[GoktimusPrime]

I got PTSD reading through that timeline.
lol :D It's all too reminiscent of PC in the months before they stopped replying to emails and everything going downhill from there. Not saying that this is necessarily TLTC's fate, but I don't want to hang around to find out. I just want this last order fulfilled but will never shop with them again, and have already placed at least one order with a more expensive but reliable competitor (who've actually already delivered to a contact in the US but I'm awaiting for another order to arrive before asking my mate to ship the toys just to save money on postage :p But as far as the seller is concerned, they've done their job :)). I'm happy to pay more if it means reliability.


You can still get these bots elsewhere albeit at a higher price if you still want them.
I've already gotten them from another source. :/ I just want TLTC to deliver on their promise as a retailer. It's only 2 Legends, so it's not exactly breaking my bank. But still, as a matter of principle they should be honouring all orders in a fairly timely manner.

[UltraMarginal]

Gok, if you've already got them elsewhere, just get a refund. you're just creating unnecessary stress for yourself and them.

[DELTAprime]

I got a reply to my email. The other toys I ordered with the Terrorcons were holding them up as I suspected but couldn't get them to confirm. They are going to move the other stuff to a different order that is due in at the same time. So Predaking, the remainder of Wave 3 and Novastar should all arrive together and I'll get my Terrorcons sooner.

This could all have been sorted out earlier if they just replied to my Facebook PM.

[Galvatran]

I got a reply to my email. The other toys I ordered with the Terrorcons were holding them up as I suspected but couldn't get them to confirm. They are going to move the other stuff to a different order that is due in at the same time. So Predaking, the remainder of Wave 3 and Novastar should all arrive together and I'll get my Terrorcons sooner.
Good to hear a practical solution. Some online stores, especially the overseas ones, aren't so flexible.



Gok, if you've already got them elsewhere, just get a refund. you're just creating unnecessary stress for yourself and them.
... and the rest of us who read the posts.

[jaydisc]

So, uh, is this really happening all over again?

Or I being paranoid based on previous experience?

[Paulbot]

So, uh, is this really happening all over again?

Or I being paranoid based on previous experience?

Communication is slow and they often don't meet the estimated release dates on their website, but so far, despite a few Chicken Littles, it's not happening all over again yet. Have a read of the Feedback thread (http://www.otca.com.au/boards/showthread.php?t=24021) too.

[DELTAprime]

So, uh, is this really happening all over again?

Or I being paranoid based on previous experience?

I've got the feeling that TLTC is not another PC. They have been around for over a decade as an ebay seller with 5 star feedback. They just need to get on top of their email/PM situation.

I'm happy to wait a little longer for my products to ship from Asia via sea mail since the savings are passed on. But if the communication is crap I'm not going to stick around as a customer. If they get on top of things though I will stick around.

[valkyrie_76]

Picked up some non-transformer stuff today which were preorders. Also they changed one item out and swapped with another that I asked for.

So for me, yes there has been some wait but overall I am very happy with them.

[Other]

Studio Series Thundercracker is in stock if anyone still wants him
https://www.thelittletoycompany.com.au/transformers-available-now/transformers-movie-studio-series-voyager-thundercracker-exclusive-pre-order
Also all the SS wave 2 releases are in stock too if you haven't found them in stores yet
https://www.thelittletoycompany.com.au/transformers-available-now/transformers-movie-studio-series-voyager-w2-brawl-pre-order
https://www.thelittletoycompany.com.au/transformers-available-now/transformers-movie-studio-series-voyager-w2-megatron-pre-order
https://www.thelittletoycompany.com.au/transformers-available-now/transformers-movie-studio-series-deluxe-w2-lockdown-pre-order
https://www.thelittletoycompany.com.au/transformers-available-now/transformers-movie-studio-series-deluxe-w2-jazz-pre-order

[Sutton]

So, I just put in a small order this week of stuff that was available now, and it got sent within 24 hours. Obviously the business just has trouble processing pre-orders when large shipments come in all at once (across all toy lines - Star Wars collectors are nearly as bad as us!).

[G1Optimal]

Wave 3 Studio Series Wave 3 Dlx and MPM07 are up if you want to preorder them which sounds like no one wants to.

Shadow Raider
https://www.thelittletoycompany.com.au/transformers-preorders/transformers-movie-studio-series-deluxe-w3-shadow-raider-pre-order

VW Bumblebee
https://www.thelittletoycompany.com.au/transformers-preorders/transformers-movie-studio-series-deluxe-w3-bumblebee-pre-order

DOTM Ratchet
https://www.thelittletoycompany.com.au/transformers-preorders/transformers-movie-studio-series-deluxe-w3-ratchet-pre-order

MPM 07
https://www.thelittletoycompany.com.au/transformers-preorders/transformers-takara-mpm-07-movie-masterpiece-bumblebee-pre-order

[DELTAprime]

Anyone been told by TLTC when MP Dinobot, Titan Predaking, Deluxe Novastar, Legends Outback and Cindersaur, Titan Master Bludgeon, Bomburst and Octopunch are expected?

I'm waiting on all of these guys and TLTC hasn't told me anything when asked for an update.

[nyerk]

I asked them about MP Dinobot a few days ago, this was the response:

"Once we receive the items you will receive a shipping confirmation notice we will be shipping in October"

[DELTAprime]

Well I just had shipping notification for everything except Dinobot, Predaking and Firestar/Novastar. Let's hope everything is in the box when I open it and there isn't something on backorder.

[GoktimusPrime]

I asked them about MP Dinobot a few days ago, this was the response:

"Once we receive the items you will receive a shipping confirmation notice we will be shipping in October"
I strongly advise buying another one now and either cancelling your TLTC pre-order or selling it when it arrives (if ever). I ended up repurchasing a number of my TLTC pre-orders and selling the spares. The last one I had ended up being cancelled on me, but luckily I'd already repurchased it last summer.

https://order.mandarake.co.jp/order/detailPage/item?itemCode=1096843994&ref=list
^This one is LMIB at about $25<RRP

[Krayt]

I strongly advise buying another one now and either cancelling your TLTC pre-order or selling it when it arrives (if ever). I ended up repurchasing a number of my TLTC pre-orders and selling the spares. The last one I had ended up being cancelled on me, but luckily I'd already repurchased it last summer.

https://order.mandarake.co.jp/order/detailPage/item?itemCode=1096843994&ref=list
^This one is LMIB at about $25<RRP

Geez your constant complaining makes me want to give up collecting sometimes

[DELTAprime]

I strongly advise buying another one now and either cancelling your TLTC pre-order or selling it when it arrives (if ever). I ended up repurchasing a number of my TLTC pre-orders and selling the spares. The last one I had ended up being cancelled on me, but luckily I'd already repurchased it last summer.

https://order.mandarake.co.jp/order/detailPage/item?itemCode=1096843994&ref=list
^This one is LMIB at about $25<RRP

I paid less for Dinobot from TLTC shipped than Mandarake is charging before shipping. TLTC are not PC. They have always delivered everything of mine except the few items I'm waiting on now and they are not significantly overdue. They just need to work on their communication.

[hYpNoS]

Geez your constant complaining makes me want to give up collecting sometimes
Shared thought, its why I stay away from the pc threads

I paid less for Dinobot from TLTC shipped than Mandarake is charging before shipping. TLTC are not PC. They have always delivered everything of mine except the few items I'm waiting on now and they are not significantly overdue. They just need to work on their communication.
Last time I dealt with TLTC they didn't respond to my emails until I demanded a refund, overall they fear the backlash and its often what happens, the fact they have paypal as a payment option means you're pretty much covered, that said communication is paramount and while better than PC they're only a slight step above because of how bad it is

As for mandarake prices they can vary, although be wary of the cheap ones peoples, I paid for a second hand TTmall mp11sw and I believe the original owner sold it because it was defective, sure enough it broke during a routine movement, that's what you get for $150aud after shipping (open used box damage)

But yeah, I follow a few other groups that use TLTC, communication is a massive problem they need to address, surely just putting some updates on their facebook page wouldn't hurt now wouldn't it?

[reillyd]

Play nicely children. I'm sure Goktimus can speak up for himself, but one should be able to voice an opinion (for or against a store) without it getting to personal attacks and negging

I've placed a bunch of preorders for non-tf products (Star Wars and Marvel), but I expect them to ship a little late given the cheap price they offer. If there's something I really really want quickly, I'd use another vendor or retail. But the ability to buy single characters from a case - that is saving me a fortunate over RK or BBTS. It's definitely a plus.

[TaZZerath]

They're clearly not for everyone. Some of us have had bad experiences (like Goktimus and myself), and some have had not so bad experiences, and some might sail through and always use TFTC with no issues. That goes for a lot of companies. If it works for you, then keep doing it. We all just want to ensure that we get good experiences for our hobbies and collecting, so when one of us has issues with communication, delivery, the product itself etc, we want to just let others know in case issues are more widespread. We aren't complaining as much as we are trying to protect the wider toy collector community because ultimately we all want an easy breezy collecting experience.

[Other]

PotP Inferno plus the Wave 3 Prime Masters and Legends are now in stock

[ComradeRenko]

Just got a shipping notification on Predaking, so hopefully he'll be rocking up some time next week.

[beatmag]

I’ve been waiting for throne of the primes for a while.
Emailed them a few times. First they told me it’s coming soon. Now they tell me mid October.

They told me september when I ordered. Now why do they keep telling me bs.
I don’t give a crap what date you tell me as long as you tell me the truth.

I’m tempted to do a credit card dispute.
I just can’t be bothered with these guys.

You can’t just post up a random date and expect people to just keep waiting.
I bought at the time when the jap release was still rumours.
Now that the jap release is definite why would I keep waiting for this???m

As soon as they ship all the sdcc throne of the primes they will place pp-43 for pre order for $130

Advice needed. To do cc dispute or not???
My issue is even if it was shipped by boat it can’t be this long. They obviously are shipping containers by turtle lol.

[DELTAprime]

Actually shipping via container ship does take a long time and you are the mercy of higher priority cargo coming before yours. However it's incredibly cheap compared to even the slowest air mail.

There is no need to do a credit card dispute with TLTC, they are not PC. Just email them and ask for a refund. It may take several attempts to get a response but they will refund you.

[Raider]

There is no need to do a credit card dispute with TLTC, they are not PC. Just email them and ask for a refund. It may take several attempts to get a response but they will refund you.

^This. You are not there yet imho. I just posted in the feedback thread that I have received a shipping notification on a lot of items (over 60) ranging all the way back to Wave 4 Titans Return Deluxes. Give it a little more time I'd say.

[beatmag]

I pre ordered based on the expected date of Sept.
And I was prepared to wait till Sept.

Honestly I knew it was going to be late given their track record.
But my agreement with them is for Sept.

So from my perspective its not fair that I have to wait for them.
Yet they have the up side of being able to cancel my order at any time.

If more accurate dates were published at the beginning or at least dates with a large enough buffer to cater for their shipping times then it would have kept me quiet.

But the problem with having large buffered dates is then a competitiveness with other similar stores.

[GoktimusPrime]

beatmag: I'm also fed up with TLTC and I'm never going to deal with them again. But to their credit, I did get a refund. But I understand that communication with them can be extremely frustrating as they can go months without ever responding. :/

Contact them first - ask for a refund. And if they don't respond then consider opening a credit card dispute.

[DELTAprime]

So according to TLTC "early" Predaking preorders are shipping. Dinobot is still October. No ETA on Novastar.

[Omega Metro]

So according to TLTC "early" Predaking preorders are shipping. Dinobot is still October. No ETA on Novastar.

Just had a shipping notice for Predaking. Along with some Studio and Black Series:p

[jaydisc]

Just got a shipping notice for the Wave 3 Terrorcons + LG G2 Megatron.

[Convoid]

They have a 10% off sale at the moment.

From their facebook page:

"🎄🎄Starting the Christmas shopping early?🎄🎄
-
We have 10% off on all in stock Marvel, Star Wars, Transformers, DC and Movie items. Simply enter the promo code GIVEME10 at the check out in the "gift code" section, and then hit apply. Simple as that!"

Limited time only. Cannot be used for pre-order items.

[Deano85]

I've put in an order for Novastar. Considering how bad retail stores have been at stocking potp and studio series figures

[jaydisc]

Just got a shipping notice for the Wave 3 Terrorcons + LG G2 Megatron.

Correction. It ended up only being the Wave 3 Terrorcons, and they've arrived, so I'm relieved.

I think my faith is now restored. I think Hasbro's worldwide distribution for Wave 3 has been a nightmare that's affected all retailers.

Unfortunately, the Premium Collectables debacle has put a bit of fear and paranoia in many of us.

[DELTAprime]

I ordered the Big Powered set last night. I hope they are relatively on time.

[Deano85]

Correction. It ended up only being the Wave 3 Terrorcons, and they've arrived, so I'm relieved.

I think my faith is now restored. I think Hasbro's worldwide distribution for Wave 3 has been a nightmare that's affected all retailers.


Distribution of all of the POTP waves have been terrible

[Omega Metro]

New website is up. A few changes ...good and bad.:)

[jaydisc]

New website is up. A few changes ...good and bad.:)

Oh my, that's profoundly better. The previous website was infuriating.

Although, the pricing seems a bit too good. How could all of this still be in stock, and at these prices: https://thelittletoycompany.com.au/collections/takara/Transformers. It seems too good to be true. Let's find out:

https://itfdb.com/temporary/tf/Screen%20Shot%202018-11-18%20at%2012.58.29%20pm.png

[dirge]

Oh my, that's profoundly better. The previous website was infuriating.


I agree. Much better. More responsive and more intuitive.

[Omega Metro]

Although, the pricing seems a bit too good. How could all of this still be in stock, and at these prices. It seems too good to be true. Let's find out:

Agree. There’s suddenly loads of stuff that had previously sold out and now in stock. Did an order but expecting a cancellation.

[G1Optimal]

From there faqs
https://thelittletoycompany.com.au/pages/help-faqs


Can I have an update on my order? Information on orders shipping and product availability is now managed through your account. You can check the progress of any orders, along with pre-order items and their availability all in your account. We update product information weekly that will reflect in your account/order. All information regarding ETA is now readily available for you.

[DELTAprime]

Is it just me or is everyone unable to log into the new site?

[jaydisc]

Is it just me or is everyone unable to log into the new site?

My old login/account did not exist. I created a new one.

UPDATE: There's a link to the old site in the header ("Check Previous Web Orders Here"): https://thelittletoycompany.squarespace.com, so it seems to intentionally be a new site, with new customer database.

[M-bot]

Agree. There’s suddenly loads of stuff that had previously sold out and now in stock. Did an order but expecting a cancellation.

From what I was told by one of the owners, they had some stock come in the last few weeks/months, and rather than list them on the old site knowing the new site was just around the corner, they held off until the new site was up and running. Writing the listing once rather than twice in quick succession.

I’m hoping that now that the new site is going, it may free up communications a bit - I’ve never had an issue but I do appreciate that others have.

[Bidoofdude]

The new design seems like a huge improvement to me and seems to improve upon most of the complaints I have seen or experienced.

- Profile thing allows easy checking of current order status
- Pages are easy to navigate and can be sorted by series
- No more glitching of invisible sidebar
- Sold out items seem to be moved to the very last entries in their section

I ordered Legends Blurr and POTP Moonracer, which I was sad to see go out of stock in the past. Very excited.

[DELTAprime]

Let me know when you guys get a shipping notification for these items TLTC has relisted. I'm tempted to try my luck and order a couple of LG Scourge's to army build. But given how much trouble I've been having with TLTC I'm afraid to buy.

[jaydisc]

Let me know when you guys get a shipping notification for these items TLTC has relisted. I'm tempted to try my luck and order a couple of LG Scourge's to army build. But given how much trouble I've been having with TLTC I'm afraid to buy.

Will do, but if you pay with a credit card, you can always get your money back if there is an issue. If stock's limited, that might be a safer way.

[DELTAprime]

Will do, but if you pay with a credit card, you can always get your money back if there is an issue. If stock's limited, that might be a safer way.

Thanks Jay. I was actually going to buy 2 of your LG Scourges off ebay if I really had to in order to get them, but the price isn't what I can justify for army building and I didn't want to hagle cause I always feel like I'm being rude when I do.

[jaydisc]

Thanks Jay. I was actually going to buy 2 of your LG Scourges off ebay if I really had to in order to get them, but the price isn't what I can justify for army building and I didn't want to hagle cause I always feel like I'm being rude when I do.

Cool, but you don't ever want to buy from me on eBay. My eBay prices are an automatic 15% higher than garagesale.itfdb.com (https://garagesale.itfdb.com/) to cover the PayPal/eBay tax. Also, I've just added some discount codes (http://www.otca.com.au/boards/showthread.php?t=22751) for OTCA members (first post). And lastly, always feel free to make me an offer. I won't be offended. I'll just politely decline if I can't do it.

[dirge]

Let me know when you guys get a shipping notification for these items TLTC has relisted. I'm tempted to try my luck and order a couple of LG Scourge's to army build. But given how much trouble I've been having with TLTC I'm afraid to buy.

Just got my shipment email. In stock Takara Clones... were indeed in stock!

[jaydisc]

Just got my shipment email. In stock Takara Clones... were indeed in stock!

Same here. Shipping notice with tracking number! Wowsers!

[DELTAprime]

I would go grab the Scourges right now but Jay cut me a good deal. Besides, the fact TLTC won't respond to me at the moment makes me distrust.

[Bidoofdude]

Darn, still waiting on mine to ship. I ordered two items separately and sent them an email afterwards to join them into one shipment, hopefully they see it before packing.

Edit: Shipped

[DELTAprime]

Darn, still waiting on mine to ship. I ordered two items separately and sent them an email afterwards to join them into one shipment, hopefully they see it before packing.

I'd really love them to hire some more staff to help those of us with issues, but I imagine they are on slim profit margins even with their slow shipping from Asia.

[graza78]

Darn, still waiting on mine to ship. I ordered two items separately and sent them an email afterwards to join them into one shipment, hopefully they see it before packing.

Ordered in stock items only on Sunday (with a takara blur). Will update when LTC ships.

[tron07]

cant seem to log in with my account anymore... my account seem to be gone with the new website.

[Paulbot]

I haven't tried yet, but there's a link at the top of the new website that appears to go to a version of the old website to track your existing orders in your old account.

[tron07]

I haven't tried yet, but there's a link at the top of the new website that appears to go to a version of the old website to track your existing orders in your old account.

AH... I didnt notice that. This is the 2nd time they upgraded. First version, cant see the previous orders and now this version seems to discard the old accounts/database.

[jaydisc]

AH... I didnt notice that. This is the 2nd time they upgraded. First version, cant see the previous orders and now this version seems to discard the old accounts/database.

I presume this is because they built the new site while the last site was still in use. Understandable.

[DELTAprime]

Also the old database was in Squarespace. AFAIK Squarespace doesn't allow exporting of customer data. They basically want to lock their customers in for life.

[jaydisc]

Oh yeah. I didn't even make the connection that the new site was Shopify. Much better. I despise SS sites. (Don't ever press Esc to cancel a click on an SS site!)

[jaydisc]

Got my package today (LG Overlord, Kup, Blurr & Wheelie)! Very happy. That was a great deal.

[Bidoofdude]

Blurr and Moonracer came today. Very pleased with the fulfillment and shipping time, well packed. TLTC have earned my trust completely, I urge people to give them another go.

[graza78]

No shipping notice for takara blurr yet. What's the average processing times for in-stock items?

[Omega Metro]

Still not even a shipping email for my Studio Thundercracker and Ironhide that I bought on Sunday:confused:

[jaydisc]

My order # was 1055.

[graza78]

My order # was 1055.

Mine's 1062. Maybe they take their time shipping to Perth?

[Bidoofdude]

Mine's 1062. Maybe they take their time shipping to Perth?

I would think so. I am 1083 for my Blurr, but I am based in inner city Melbourne.

[Omega Metro]

Mine's 1062. Maybe they take their time shipping to Perth?

1017 here. We are ‘Wait Awhile’ here in W.A. :)

[graza78]

I would think so. I am 1083 for my Blurr, but I am based in inner city Melbourne.

Printing a shipping label is the same for Perth as it is for any other capital city though :p

Maybe LTC needs to add a disclaimer: if you're not in the eastern states, you will need to wait xx more days for your order to ship because reasons.

Aaaand shipped

[DELTAprime]

Well I just ordered a Predaking from Amazon. If I end up with two then oh well at least TLTC will have FINALLY shipped the one they owe me and I'll return the Amazon one. This is basically to cover me in case they don't ship the one that's been in stock for months that they still haven't shipped despite my emails and paying extra to ship it without the Deluxe figure in the same order.

[DELTAprime]

Well looks like I'll be returning the Amazon Predaking. I just got a shipping notice for my Predaking from TLTC.

How many months have I been waiting for them to send that one in stock item now?

[DELTAprime]

It's almost December, so has anyone gotten a shipping notice for an MP Dinobot?

[M-bot]

Generations Select Ricochet and Red Swoop listed at $29.99 each. Under the Generations link. No listed ETA, in fact I can’t see ETAs on any pre-order products anymore.

Also see they have POTP Sludge re-stock as a pre-order too, for those that have missed out.

[DELTAprime]

To be fair I'm still not happy with TLTC, but receiving Predaking has gone some way to repairing the relationship.

If I get Dinobot soon then I'll be happy to use them for in-stock items.

[Netero]

I received shipping notice for my MP Dinobot on Saturday.

[millhouse]

Same here (Dinobot, notice over the weekend).

Tracking number doesn't seem to be live yet, but at least it'll be here for Christmas!

[Galvatran]

Same here (Dinobot, notice over the weekend).

Tracking number doesn't seem to be live yet, but at least it'll be here for Christmas!
Lets not put too much trust in Auspost...
:p

[DELTAprime]

Lets not put too much trust in Auspost...
:p

Yeah, even if TLTC sends me mine today I probably won't get it till after Xmas cause it's Australia Post at the busiest time of year.

[G1Optimal]

Dose auspost still deliver Saturday’s during the Christmas season?

[kovert]

Does Australia Post still deliver on Saturdays during the Christmas season?

That appears to be the case this year, according to https://auspost.com.au/christmas.

[G1Optimal]

:cool::cool:

[ZoonMaster5000]

Yeah, even if TLTC sends me mine today I probably won't get it till after Xmas cause it's Australia Post at the busiest time of year.

I bought something of them last Thursday and it arrived today. I believe Xmas is like the only time of the year auspost try and actually move stuff.

[UltraMarginal]

I bought something of them last Thursday and it arrived today. I believe Xmas is like the only time of the year auspost try and actually move stuff.

they posted last Monday, and it arrived this Tuesday, that's 8 days from Melbourne to Sydney.

on top of that, I ordered some screws from a supplier in Vic. the post mark is the 4th of December and they only just arrived today. that's 8 business days across a weekend.

Auspost is struggling at the moment I feel.

[millhouse]

My tracking number for MP Dinobot still isn't live on AusPost yet and LTC haven't replied to my enquiry...

EDIT (1 min later): And it's now live on AP's system.

[DELTAprime]

they posted last Monday, and it arrived this Tuesday, that's 8 days from Melbourne to Sydney.

on top of that, I ordered some screws from a supplier in Vic. the post mark is the 4th of December and they only just arrived today. that's 8 business days across a weekend.

Auspost is struggling at the moment I feel.

Yeah, my Mum had a package scanned at an AP sorting centre in Brisbane last week on Wednesday. It only arrived here in Gladstone on Tuesday this week. It normally takes two days for a package to go from Brisbane to Gladstone.

[ZoonMaster5000]

they posted last Monday, and it arrived this Tuesday, that's 8 days from Melbourne to Sydney.

on top of that, I ordered some screws from a supplier in Vic. the post mark is the 4th of December and they only just arrived today. that's 8 business days across a weekend.

Auspost is struggling at the moment I feel.

Hmm maybe I’m just used to normally having to wait 2 weeks plus for stuff regardless of where in Aus it’s shipped from. So one week for me is good form in my eyes

[Netero]

Dinobot arrived safe and sound today. AusPost was first expecting delivery this Thursday but moved it to Tuesday. I'm a happy chappy.

[DELTAprime]

Has anyone here preordered LG EX Big Powered through TLTC's new site? I'm wondering what the ETA is on him? I doubt he will show up in March like the TLTC site says it will.

[jaydisc]

I thought the Takara date was April (retailers look split), and they usually the end of the month. I would presume that May would be the earliest TLTC would have it in hand.

I think when most retailers post an ETA, they're just posting Takara's ETA.

[techx]

Anyone got their preorder of POTP Sludge and Snarl.

Thanks

[M-bot]

Anyone got their preorder of POTP Sludge and Snarl.

Thanks

Snarl yes, Sludge not yet.

[techx]

Thank you M-Bot, guess Sludge is holding back the delivery.

[Sutton]

Siege Voyagers and Deluxes have changed from pre-order to either 'available' or 'sold-out' so anyone who pre-ordered should see them starting to ship out over the next couple of weeks.

Bit disappointing they didn't go with the Micromasters and Battlemasters, they're going to be a bit of a pain to track down...

[Sutton]

Also - have to give these guys props for being flexible, they let me amend my preorder for Shockwave to some other items at the last minute, despite the policy about pre-orders (probably didn't hurt that the new things I ordered were worth more!).

The wife surprised me with a Shockwave the other day, not aware that I already had one waiting and paid for online... :p

[Omega Metro]

Bit disappointing they didn't go with the Micromasters and Battlemasters, they're going to be a bit of a pain to track down...

Mighty Ape have them for preorder if that’s any help.

[M-bot]

Siege Voyagers and Deluxes have changed from pre-order to either 'available' or 'sold-out' so anyone who pre-ordered should see them starting to ship out over the next couple of weeks.

Bit disappointing they didn't go with the Micromasters and Battlemasters, they're going to be a bit of a pain to track down...

I believe they will be listing them, but closer to when they are available from their suppliers.

[Sutton]

Mighty Ape have them for preorder if that’s any help.

Cheers, yep I've bought through Mighty Ape a few times before. Probably wouldn't be that fussed but (believe it or not) Swindler was my all time favourite G1 figure.

[neomoz]

Thanks to the forum for finding their direct website, I had ordered a few items through their ebay store. I found their direct store prices are usually 5-10% cheaper than their ebay listing and you pay flat rate $15 shipping.

I've done a few big orders catching up on combiner wars trilogy figures, been very happy with the availability,service and prices.

[yoshi594]

they on holiday or something?

Looks like they haven't done any new preorders for awhile (i've been browsing marvel legends and transformers).

[philby]

i've been thinking of getting a couple of marvel legends from the captain marvel movie but they are still in pre-order status but with a ETA of feb. I don't think at this stage i want to risk on a pre order. i have seen them in retail shops so hoping they update something soon.

[M-bot]

they on holiday or something?

Looks like they haven't done any new preorders for awhile (i've been browsing marvel legends and transformers).

As per a couple of posts down, based on my own enquiries about the same topic...


I believe they will be listing them, but closer to when they are available from their suppliers.

I believe they’re getting a bit tired of people complaining ad nauseum about them when their suppliers don’t deliver on reported ETAs, which is not TLTC’s fault. So they’re listing things as they know they are on their way.

[Tilarta]

(believe it or not) Swindler was my all time favourite G1 figure.

Brawl was one of my top favorite G1 toys. ;)

[The Letter M]

I believe they’re getting a bit tired of people complaining ad nauseum about them when their suppliers don’t deliver on reported ETAs, which is not TLTC’s fault. So they’re listing things as they know they are on their way.

The only downside to that is they may miss some sales due to the items not being available. Having said that, I think it's a pretty reasonable solution and if it results in customers being happier, then that will spread by word of mouth.

[M-bot]

The only downside to that is they may miss some sales due to the items not being available. Having said that, I think it's a pretty reasonable solution and if it results in customers being happier, then that will spread by word of mouth.

For sure. I’m still open to shopping with them whenever I can, prefer to support small local businesses rather than large corporations, and I’m patient.

[yoshi594]

I believe they will be listing them, but closer to when they are available from their suppliers.

well they haven't responded to my messages so i can't draw that same conclusion.

If it was true, then would also mean a significant reduction of items as they won't know how how much stock they could sell. They'd want as little shelf warmers as possible for a small company.

[M-bot]

well they haven't responded to my messages so i can't draw that same conclusion.

If it was true, then would also mean a significant reduction of items as they won't know how how much stock they could sell. They'd want as little shelf warmers as possible for a small company.

It’s probably worth noting that I am nothing more than a customer. I’m reporting what ive been told, which I have no reason to disbelieve.

TLTC not responding to your specific message/messages has nothing at all to do with their supplies, timing of suppliers and stock inventory. Not justifying it, or any of their business practices, which is their concern, just noting those 2 things are not necessarily related.

[DELTAprime]

I have confidence I will get my Big Powered. I have zero confidence it will be when they claim. If they stuck to their claimed dates then people wouldn't bug them about it.

Anyway, anyone know what the latest date is for Big Powered cause it's clearly not going to be the claimed "march"?

[M-bot]

I have confidence I will get my Big Powered. I have zero confidence it will be when they claim. If they stuck to their claimed dates then people wouldn't bug them about it.

Anyway, anyone know what the latest date is for Big Powered cause it's clearly not going to be the claimed "march"?

This is how the process goes:
- Supplier says to TLTC “This stock is for release on such-and-such a date”
- TLTC says to consumers “expected time of release is such-and-such a date”, as provided to them.
- Supplier does not release product to TLTC on that date (as the first runs of their stock go to big retailers, like Robot Kingdom for instance.
- Everybody who doesn’t get their stock the minute it was expected complains loudly online and floods them with emails asking “when is this product coming out? You said it would be on such-and-such a date!!!!”
- TLTC can then choose between spending their time replying to emails or actually shipping out stock they do have to people. It’s an inevitable choice.

TLTC have not “claimed” anything. They have reported what their suppliers report to them.

Look, I totally get it. People (including me) got horribly burnt by the likes of PC. If this ain’t your bag, best not shop at smaller retailers. Go to Robot Kingdom or BBTS.

I’ve only ever received everything I’ve ordered from TLTC. Plenty of it later that the expected date, but a little patience and understanding goes a long way. That goes for other players like Toybot Importz, who I’ve also only had good experiences with.

[UltraMarginal]

This is how the process goes:
- Supplier says to TLTC “This stock is for release on such-and-such a date”
- TLTC says to consumers “expected time of release is such-and-such a date”, as provided to them.
- Supplier does not release product to TLTC on that date (as the first runs of their stock go to big retailers, like Robot Kingdom for instance.
- Everybody who doesn’t get their stock the minute it was expected complains loudly online and floods them with emails asking “when is this product coming out? You said it would be on such-and-such a date!!!!”
- TLTC can then choose between spending their time replying to emails or actually shipping out stock they do have to people. It’s an inevitable choice.

TLTC have not “claimed” anything. They have reported what their suppliers report to them.

Look, I totally get it. People (including me) got horribly burnt by the likes of PC. If this ain’t your bag, best not shop at smaller retailers. Go to Robot Kingdom or BBTS.

I’ve only ever received everything I’ve ordered from TLTC. Plenty of it later that the expected date, but a little patience and understanding goes a long way. That goes for other players like Toybot Importz, who I’ve also only had good experiences with.

Well Said!:)

[jaydisc]

+1

[Sinnertwin]

Anyone deal with their eBay store?

[The Letter M]

Anyone deal with their eBay store?

I've bought stuff off their eBay store before. No dramas here. Everything got shipped out quickly.

[jaydisc]

Same. While it’s more expensive there’s greater accountability. Their seller ratings will drop if items aren’t shipped out in the handling timeframe promised.

[DELTAprime]

Australian toy retailers blaming the distributors, where have I heard that bullshit before???

[yoshi594]

It’s probably worth noting that I am nothing more than a customer. I’m reporting what ive been told, which I have no reason to disbelieve.

TLTC not responding to your specific message/messages has nothing at all to do with their supplies, timing of suppliers and stock inventory. Not justifying it, or any of their business practices, which is their concern, just noting those 2 things are not necessarily related.

the 2nd part of my post was meant to reflect the supply levels for after release sales and not doing preorders when everyone else is doing it.

[jaydisc]

Australian toy retailers blaming the distributors, where have I heard that bullshit before???

While that might have been a bullshit excuse for other failed or dishonest retailers, it doesn't change the fact that it's still a reality for the legitimate ones.

I've done a fair bit of wholesale importing over the past 10 years, and from my experience, it's an absolute shitfest. The margins are nearly non-existent, the timeframes constantly blow out, and being told that there simply isn't enough supply and your order has been cancelled isn't uncommon.

I famously remember a situation where we had ordered a bunch of cases of Encore Bruticus, paid our deposit (in HKD) months in advance only to be told the order was cancelled. The money was refunded, but it was six months later, and the difference in AUD to HKD had moved so much that we lost a large portion of the deposit in currency conversion. I'm sure that thread is still here under Group Orders.

Also, I think due to the pathetic margins, these resellers have been relying on transport by sea, are other cheap methods which greatly reduce reliability. In nearly all of these cases, communication from the local reseller would go a loooooooong way to improving the situation, but unfortunately, it seems like virtually all of our resellers suck at this. On top of that, a fair chunk of the community is unreasonable in their expectations and demands, and that can sometimes clog up the communication pipe even further (although that's not an excuse).

So yeah, if I was still a reseller right now, I'd be pretty up front that the March date for big Powered is Takara's Asian release date, along with the fact that it's always at the end of the month, and I'd probably also buffer it with another 60 days. I'd also have a blog, or Twitter feed where I regularly posted updates like:


2019-04-03 We have received the following items from our Asian supplier: x, y & z. Delivery expected to being on 2019-04-15, with an arrival around 2019-05-15.

2019-05-16 Still awaiting May shipment of x, y and z. Estimated arrival this week.

2019-05-20 x,y and z have arrived in our local warehouse and will be shipping out domestically to customers over the next two weeks

Yadda yadda.

So yeah, TLTC should know better than posting a date of March for Big Powered without a bit more qualification. They're mismanaging expectations. But anyone here with a slight understanding of these realities could probably give them a bit more breathing room, regardless of that lack of clarity.

[DELTAprime]

but unfortunately, it seems like virtually all of our resellers suck at this. On top of that, a fair chunk of the community is unreasonable in their expectations and demands, and that can sometimes clog up the communication pipe even further (although that's not an excuse).


If TLTC would have just responded to my enquiries of "when item X and Y was going to ship?" then I'd probably still be preordering from them. Personally, when they were responding to me I'd email them about an order I'd get a date and then only bug them again when it went past that date. Also, I'd ask here as much as possible to avoid emailing TLTC.


So yeah, if I was still a reseller right now, I'd be pretty up front that the March date for big Powered is Takara's Asian release date, along with the fact that it's always at the end of the month, and I'd probably also buffer it with another 60 days. I'd also have a blog, or Twitter feed where I regularly posted updates like:


That would be completely acceptable to me. The lack of communication is why I'm upset at TLTC and other Australian retailers.



So yeah, TLTC should know better than posting a date of March for Big Powered without a bit more qualification. They're mismanaging expectations. But anyone here with a slight understanding of these realities could probably give them a bit more breathing room, regardless of that lack of clarity.

If I just could get a realistic date I'd be a bit happier.

As for these distribution issues. I really think the toy industry could take a few lessons the video game industry of a decade ago. Millions of massive boxes of plastic instruments, night vision goggles, heavy art books and other stupid collectors editions would turn up in stores week after week for the day one release of each game. No waiting 6 months for your most anticipated game to turn up at your local store. If the videogame industry can figure it out there's no reason HasTak can't.

[jaydisc]

As for these distribution issues. I really think the toy industry could take a few lessons the video game industry of a decade ago. Millions of massive boxes of plastic instruments, night vision goggles, heavy art books and other stupid collectors editions would turn up in stores week after week for the day one release of each game. No waiting 6 months for your most anticipated game to turn up at your local store. If the videogame industry can figure it out there's no reason HasTak can't.

Presumably, you're referring to Hasbro Australia, and yeah, I think we all know how shit they are. One only has to look for Siege at the major retailers for an example of this. Although, to be fair, I don't know the cause - maybe it's not them? Maybe the major retailers aren't buying it? It's hard to know from the outside.

Nonetheless, I agree, that'd be great. But I think the size of the video game industry dwarfs the size of the toy industry.

[Tilarta]

I'm generally thinking it's the major retailers just not wanting to cater to the Transformer fan.
Case in point, I've checked the stock levels for Transformers lately looking for any of the large SIEGE toys and they've just let the Transformer sections empty out without restocking.

I've only had one direct dealing with Hasbro Australia and it was not resolved to my satisifaction.
When I purchased my CW Inferno, I tried to assemble the megagun as shown on the outside of the packet, only to discover you can't do this with the included DINOBOT/Volcanicus foot modules!
So I promptly sent the product back to Hasbro with a detailed explanation of the problem (with pictures and diagrams) and insisted they give me a replacement one with the correct modules.

What I got in return was the exact same product with the same incorrect part.
My next step was simply to take it back to Kmart, get store credit and use that as part payment for a large Lego set instead.

[DELTAprime]

I'm generally thinking it's the major retailers just not wanting to cater to the Transformer fan.
Case in point, I've checked the stock levels for Transformers lately looking for any of the large SIEGE toys and they've just let the Transformer sections empty out without restocking.

Actually, we know that Hasbro AU has been having distribution problems which has been frustrating everyone to no end. It's not the stores.

Take it from someone that works retail, if a store didn't want to stock Transformers they wouldn't leave the section empty, they would put something else there instead.

[M-bot]

Actually, we know that Hasbro AU has been having distribution problems which has been frustrating everyone to no end. It's not the stores.

...and yet you’re not willing to extend the same understanding to TLTC? “It’s not the stores”... except TLTC? I’d note that communication from major retailers tends to be pretty poor with regards to what’s going to be in stock and when as well (albeit without a pre-order model - it’s not a perfect analogy).

[DELTAprime]

...and yet you’re not willing to extend the same understanding to TLTC? “It’s not the stores”... except TLTC? I’d note that communication from major retailers tends to be pretty poor with regards to what’s going to be in stock and when as well (albeit without a pre-order model - it’s not a perfect analogy).

Problem is TLTC has taken my money and then not communicated when my products will actually arrive when asked. If they would just say something like "thanks for your enquiry. Product X will arrive around date Y" then I'd be willing to trust them more. Grant it unlike PC, TLTC has always come through, but I never have any clue as to when I will get my product.

When I have asked for a refund so I can take my business elsewhere they again don't respond, remind you of another company? So I'm stuck waiting on my last preorder with them and just hoping I get it sometime this decade.

Also, I had no idea HK distributors have been stiffing people on orders for years. That's the type of thing people need to know before ordering.

[Tilarta]

That's the major reason I prefer to deal with Minotaur Entertainment for preorders or orders in general.
If the product is delayed, all I have to do is send them an email or call them and they'll explain the reason, then state the revised delivery date.

As long as I know the product is coming, I don't mind the date being moved around.
But not giving information at all and just leaving me wondering if it's coming at all is not exactly good business.
For example, if the preorder takes too long, I would just cancel it and go elsewhere to find the product.
Like say, if I see the toy in the local stores after the missed delivery date......

[Maruten]

I think we all understand that distribution can be a clusterbeep that is largely out of retailers' hands.

Hasbro/TLTC is not a useful comparison though. Hasbro doesn't retail directly to the public.

TLTC does. If I place a preorder and it hasn't arrived three months after the date I was originally given by TLTC, sure, it may not be their fault that the product is delayed. But if I email them multiple times asking for updates because they haven't communicated anything about the delays and their website still shows the original date - and every other store in the country received their stock on time - I think I'm entitled to consider that bad service.

This isn't an occasional thing, this is apparently an ongoing issue with the way they run their business. We always hear that they're just a dude in his garage or whatever, don't expect Amazon-level service. Sure, that's fine. But if you don't have time to respond to emails from your clients when they're saying "hey, you keep ignoring me and I want to know what's up with all that money I sent you in June" then you have some issues and you need to make some changes. Maybe that's extra staff, maybe that's limiting your stock levels so you don't have so much to deal with. Maybe it's both those things, or something else - finding alternate channels for acquiring your stock, etc. But it's bad form to take your customers' money and then ignore them (and I'm not suggesting that they never respond to queries, but I think we've seen enough reports of poor or non-existent communication to agree that this is a thing).

I have bought from them on eBay many times and been happy with their service and prices (on in-stock items). I won't be buying directly through the website again though, and I'll think twice before shopping in their eBay store too. That's a bummer because yay for supporting local businesses, but it's hard to do that when they can't reliably provide the service we're paying them for.

People say "I'm patient, I can wait" and that's cool, sometimes, yeah - you don't mind waiting a few extra months as long as you get the product eventually. But maybe their stock falls through or they're shorted and allocated half the stock they need to fulfill preorders, and you're stuck with an aftermarket hunt and inflated prices because every other store sold out months ago. That's just not really how I want my collecting to run.

[M-bot]

That’s fair, Maruten. I think that TLTC are limiting pre-orders until stock is confirmed and in-bound in the hope that those concerns of them having people’s money with nothing to show for an extended period, which people do get antsy about, especially in light of PCs behaviour. Those changes can take time though.

I think at this point, people should know they can shop at traditional retail or larger online retailers if they want a different kind of service to what smaller retailers can offer or are offering.

[reillyd]

I just received an assortment of toys from the Little Toy Company (all preorders). Haven't been let down so far, though often after release date.

[Sutton]

I think we all understand that distribution can be a clusterbeep that is largely out of retailers' hands.

Hasbro/TLTC is not a useful comparison though. Hasbro doesn't retail directly to the public.

TLTC does. If I place a preorder and it hasn't arrived three months after the date I was originally given by TLTC, sure, it may not be their fault that the product is delayed. But if I email them multiple times asking for updates because they haven't communicated anything about the delays and their website still shows the original date - and every other store in the country received their stock on time - I think I'm entitled to consider that bad service.

This isn't an occasional thing, this is apparently an ongoing issue with the way they run their business. We always hear that they're just a dude in his garage or whatever, don't expect Amazon-level service. Sure, that's fine. But if you don't have time to respond to emails from your clients when they're saying "hey, you keep ignoring me and I want to know what's up with all that money I sent you in June" then you have some issues and you need to make some changes. Maybe that's extra staff, maybe that's limiting your stock levels so you don't have so much to deal with. Maybe it's both those things, or something else - finding alternate channels for acquiring your stock, etc. But it's bad form to take your customers' money and then ignore them (and I'm not suggesting that they never respond to queries, but I think we've seen enough reports of poor or non-existent communication to agree that this is a thing).

I have bought from them on eBay many times and been happy with their service and prices (on in-stock items). I won't be buying directly through the website again though, and I'll think twice before shopping in their eBay store too. That's a bummer because yay for supporting local businesses, but it's hard to do that when they can't reliably provide the service we're paying them for.

People say "I'm patient, I can wait" and that's cool, sometimes, yeah - you don't mind waiting a few extra months as long as you get the product eventually. But maybe their stock falls through or they're shorted and allocated half the stock they need to fulfill preorders, and you're stuck with an aftermarket hunt and inflated prices because every other store sold out months ago. That's just not really how I want my collecting to run.

The main thing they should do (which they've tried but never keep up with) is keeping their ETA's up to date - then they wouldn't get the emails! Communicate with your customers en masse, that's what the Facebook page is for!

I've never missed an order from them - got another great big box of cool stuff from them last week - but the delays and lack of comms are definitely an issue.

Also a little worrying is that they still haven't got any pre-orders for Wave 2 of Siege, or any of the new Studio Series stuff? So hopefully this doesn't mean they're getting out of the Transformers game altogether.

[yoshi594]

The main thing they should do (which they've tried but never keep up with) is keeping their ETA's up to date - then they wouldn't get the emails! Communicate with your customers en masse, that's what the Facebook page is for!

I've never missed an order from them - got another great big box of cool stuff from them last week - but the delays and lack of comms are definitely an issue.

Also a little worrying is that they still haven't got any pre-orders for Wave 2 of Siege, or any of the new Studio Series stuff? So hopefully this doesn't mean they're getting out of the Transformers game altogether.

they haven't got any new marvel legends preorders either. I've msged them on facebook everyday for a week and no reply. I've now sent an email to see if that's any different.

[M-bot]

Pretty sure I addressed that in my previous posts. They’ve told me stopped listing pre-orders until they know they are on their way from distributors, so the pre-order period is heaps shorter. They have told me they are not getting out of the TF game at all, just ordering based on estimates of what they will sell rather than pre-orders. When they list, they are close to getting them.

[G1Optimal]

Pretty sure I addressed that in my previous posts. They’ve told me stopped listing pre-orders until they know they are on their way from distributors, so the pre-order period is heaps shorter. They have told me they are not getting out of the TF game at all, just ordering based on estimates of what they will sell rather than pre-orders. When they list, they are close to getting them.

Thats a good idea.

[ComradeRenko]

Pretty sure I addressed that in my previous posts. They’ve told me stopped listing pre-orders until they know they are on their way from distributors, so the pre-order period is heaps shorter. They have told me they are not getting out of the TF game at all, just ordering based on estimates of what they will sell rather than pre-orders. When they list, they are close to getting them.

This is a good example of the problem. It falls on you to get the word out for them, rather than them putting up a news post on their website, or through their newsletter. I understand the change they are implementing, and I agree with the reasoning behind it, but failing to broadly communicate it has raised customer concerns.

I've been very satisfied with their ability to deliver to date, but unless you deal with them face to face it can be very hard to get answers out of them. This can be a serious issue in the post Premium Collectibles world.

[dirge]

This is a good example of the problem. It falls on you to get the word out for them, rather than them putting up a news post on their website, or through their newsletter. I understand the change they are implementing, and I agree with the reasoning behind it, but failing to broadly communicate it has raised customer concerns.

I've been very satisfied with their ability to deliver to date, but unless you deal with them face to face it can be very hard to get answers out of them. This can be a serious issue in the post Premium Collectibles world.

Not just the post PC-world. There’s a LOT of other places we can pre-order from.

I’ve been dealing with HLJ for almost 20 years (typically Japanese stuff) and have never had a pre-order issue yet... so now I’m just preordering Siege there as I’m comfortable I won’t miss out. I would rather support a local business (which is usually cheaper to boot), but not at the expense of me having to chase up stuff after the release. After all, I pre-order so I’m not scrambling around with Hasbro’s terrible distribution. In the end, TLTC are competing with other sites. Even those overseas.

[GoktimusPrime]

Communicate with your customers en masse, that's what the Facebook page is for!
Or just post updates on your website's front page - that way you don't have to worry about repeating update posts across multiple social media platforms. Just have your platforms say something like, "Refer to our web page for regular updates."

I think that this is the right decision for them. While I have had issues with their pre-orders, including outright failures to deliver, I have never had an issue with ordering existing stock. Whenever people ask me if I would recommend TLTC I tell them that they're reliable for stuff that is already in stock but I don't recommend pre-ordering anything from them. So I think it absolutely makes sense to just stop even offering pre-orders for toys until they're guaranteed that they can receive stock.

[yoshi594]

I wonder if they will charge the market price if an instock item has gained significant value before they open up orders. I know for marvel legends, not all legends are priced the same, they usually bump up the price for the popular ones.

[jaydisc]

Has anyone received LG EX Repugnus and Grotusque? They told me they would "begin shipping next week" on the 27th of March.

I think mine might be held up by Novastar. Considering asking for a refund for Novastar if so.

[M-bot]

Has anyone received LG EX Repugnus and Grotusque? They told me they would "begin shipping next week" on the 27th of March.

I think mine might be held up by Novastar. Considering asking for a refund for Novastar if so.

I think Novastar is a massive ‘maybe’, so I reckon they would not object to refunding you.

[jaydisc]

I think Novastar is a massive ‘maybe’, so I reckon they would not object to refunding you.

Indeed, but no point if LG EX isn't ready to ship.

[DELTAprime]

It took me forever to get them to cancel Novastar.

[Omega Metro]

Good to see some updates/new listings on their website. Not much in the way of Transformers but a few new Star Wars and Marvel Legends items. There’s hope yet.:)

[DELTAprime]

I still don't think TLTC is going to pull a PC. I still expect to get my Big Powered. I just don't know if it's going to be this decade.:(

[yoshi594]

I just got a shipping notification! Hopefully it?s everything I have remaining on order!

[yoshi594]

i got all my remaining orders! feels good to have it all settled.

[reillyd]

Has anyone received the bumblebee highway w/cassette set volume 2? I still haven't gotten mine, and even after asking for a refund (reply "the order will be filled") I still haven't got either my toy or an eta. Getting quite concerned now

[Krayt]

Has anyone received the bumblebee highway w/cassette set volume 2? I still haven't gotten mine, and even after asking for a refund (reply "the order will be filled") I still haven't got either my toy or an eta. Getting quite concerned now

ETA is mid July, along with Big Powered (that was my last update)

[DELTAprime]

ETA is mid July, along with Big Powered (that was my last update)

Thanks for that. I was wondering what the latest on Big Powered was since it didn't ship last month like they said it would when I emailed them.

[G1Optimal]

If anyones interested studio series jetfire and dotm megatron as well as seige jetfire and galaxt optimus prime is in stock

[G1Optimal]

They apparantly use Sendle now instaed of Australia Post

[Omega Metro]

They apparantly use Sendle now instaed of Australia Post
Well, definitely not using them now.

[Tranceblade]

collective screaming of parcel locker users ensues

[neomoz]

They apparantly use Sendle now instaed of Australia Post
Yep I just got some orders shipped and they are Sendle ref numbers. My previous orders from a 2-3 weeks ago were auspost.

[drummond40]

Hi guys,

After some advice here, I've got MP44 Optimus pre-ordered with the little toy company. Ive had this pre-ordered since Feb, they had their release date changed from August to Dec 9th for this item for some reason.

I've emailed them about a status update for my order but they give bugger all information. On Dec 5th, they told me shipping begins next week, the next week Im told their currently processing orders. Its been 12 days and Ive heard nothing, surely it doesn't take that long to ship an item.

Has anyone else got this item pre-ordered with the little toy company? Can this store be trusted to actually ship my item?

Just starting to feel like I've been ripped off...

[DELTAprime]

Hi guys,

After some advice here, I've got MP44 Optimus pre-ordered with the little toy company. Ive had this pre-ordered since Feb, they had their release date changed from August to Dec 9th for this item for some reason.

I've emailed them about a status update for my order but they give bugger all information. On Dec 5th, they told me shipping begins next week, the next week Im told their currently processing orders. Its been 12 days and Ive heard nothing, surely it doesn't take that long to ship an item.

Has anyone else got this item pre-ordered with the little toy company? Can this store be trusted to actually ship my item?

Just starting to feel like I've been ripped off...

This is the typical experience of TLTC customers. TLTC not only takes months to get an item in stock but they also then take weeks to send out preoreders after they have the item in hand. That said, I've never heard of TLTC failing to send an item, it just takes a really long time till they do send it.

[drummond40]

Yeah not sure what's up with TLTC, I've messaged 4 times in the last few weeks, they do atleast reply but it's always the same "we are planning to send out the MP44s next week". A week goes by and nothing.

Not sure what the benefit is just sitting on these items. They have even admitted the stock has arrived. So frustrating.

[DaptoDog]

Yeah not sure what's up with TLTC, I've messaged 4 times in the last few weeks, they do atleast reply but it's always the same "we are planning to send out the MP44s next week". A week goes by and nothing.

Not sure what the benefit is just sitting on these items. They have even admitted the stock has arrived. So frustrating.

Sorry to hear this. It's appalling but unfortunately that's how this cottage industry works in Australia. I look forward to some muppet replying in defence of this business's attitudes towards its customers.

[yoshi594]

Yeah not sure what's up with TLTC, I've messaged 4 times in the last few weeks, they do atleast reply but it's always the same "we are planning to send out the MP44s next week". A week goes by and nothing.

Not sure what the benefit is just sitting on these items. They have even admitted the stock has arrived. So frustrating.

Mp-44 this late is inexcusable. Try messaging them from all avenues (direct website and fb) I did that with mine last time and they told me off but I ended getting all my items in the end.

[drummond40]

Yeah have been messaging them both via their website and Facebook.

Only reason I pre-ordered through them was due to buying MP inferno from them a few months back and they shipped it really quick and packaged perfect.

So I thought I'd order the expensive MP44 with someone I can trust, boy was I wrong. Never again.

Took me months to save for it too. I guess it may show up on my doorstep one day.

Problem is I'm from NZ, is there any place in Australia you can complain to if you have been ripped off via an online store?

Trying to talk with my bank about a possible visa charge back but there taking ages to get back to me...perhaps there owned by TLTC ?