The Little Toy Company Website

[Chevron Action Flash]

I?ve dealt with TLTC personally (face to face) and I can tell you they are genuinely good guys. Theyre not gonna rip you off. The issue is they?re basically a 2-3 man operation with a lot of orders to fill. I?ve never had an order go tits-up with them.

[Raider]

I?ve dealt with TLTC personally (face to face) and I can tell you they are genuinely good guys. Theyre not gonna rip you off. The issue is they?re basically a 2-3 man operation with a lot of orders to fill. I?ve never had an order go tits-up with them.

This was the impression I always had. I don't order from them anymore but they delivered on all my orders eventually. Yes some were outstanding for over a year but they still arrived.

[DELTAprime]

In case I didn't make it clear. I think everyone will get everything they ordered or get refunded by TLTC. It's just that it WILL take a long time.

[yoshi594]

mmm they are taking preorders again. Tempted to try them again due to marvel legends being so pricey and hard to find nowadays. anyone dealt with them recently?

[jaydisc]

As a general rule, if you screenshot dates, fund your purchases with a credit card, stay aware of your 120 day dispute window, and are willing to follow through with the dispute process, you’ve literally got nothing to lose.

(Edit: I haven’t dealt with them recently. Also, I’ve never had to dispute a transaction with them. They took a long time, but I got everything in the end, including a refund for POTP Novastar when requested.)

[laproblematique]

mmm they are taking preorders again. Tempted to try them again due to marvel legends being so pricey and hard to find nowadays. anyone dealt with them recently?

Pony up the extra few dollars and buy from a reputable seller. These guys have turned into a joke.

[GoktimusPrime]

Pony up the extra few dollars and buy from a reputable seller. These guys have turned into a joke.
This so much. Better to pay extra with the guarantee of getting your toys than paying less with the odds that you'll get nothing.

[yoshi594]

Pony up the extra few dollars and buy from a reputable seller. These guys have turned into a joke.


This so much. Better to pay extra with the guarantee of getting your toys than paying less with the odds that you'll get nothing.

I hate that their website doesn't give you a confirmation email when you send them a query via the site. They haven't replied to my email about the arrival dates of a few items i'm interested in. I'll defo have to look at more expensive but reliable sellers

[laproblematique]

I hate that their website doesn't give you a confirmation email when you send them a query via the site. They haven't replied to my email about the arrival dates of a few items i'm interested in. I'll defo have to look at more expensive but reliable sellers

Don't worry they don't discriminate! They burned and ignored their customers who spent thousands with them all the same.

After over one hundred emails and follow ups from my end (7-14 days apart as I don't like to spam), I'm glad to be finally rid of them.

[jaydisc]

I recommend emailing them: contact -at- thelittletoycompany -dot- com -dot- au.

[Krayt]

They only list preorders now if the stock is locked in and enroute.

If it doesn’t say preorder, it’s in hand and ready to go

I looked Wednesday night, placed an order, and just picked up SS Scavenger, Shockwave, Siege impactor and mirage

[Paulbot]

Noticed they have preorders open for Ecto-1 Ecotron (https://thelittletoycompany.com.au/collections/generations/products/transformers-generations-ghostbusters-ecto-1-ectotron-action-figure-pre-order) and the WFC cassette 4 pack (https://thelittletoycompany.com.au/collections/generations/products/transformers-generations-selects-war-for-cybertron-micromaster-action-figure-pre-order). I'm watching and waiting for some preorders to open for the next Earthrise waves.

[DELTAprime]

Noticed they have preorders open for Ecto-1 Ecotron (https://thelittletoycompany.com.au/collections/generations/products/transformers-generations-ghostbusters-ecto-1-ectotron-action-figure-pre-order) and the WFC cassette 4 pack (https://thelittletoycompany.com.au/collections/generations/products/transformers-generations-selects-war-for-cybertron-micromaster-action-figure-pre-order). I'm watching and waiting for some preorders to open for the next Earthrise waves.

How reliable are TLTC at the moment? I have the 4 pack of cassettes on preorder at BBTS, but BBTS are months late in receiving their stock. Plus TLTC will be cheaper than BBTS.

[Paulbot]

I haven’t bought anything from them in a while so not sure ?

[DELTAprime]

I haven’t bought anything from them in a while so not sure ?

Ok, well I'll give them a shot.

In the past, they always did ship my items eventually so I'm sure I'll get the cassettes, just not sure how quickly.

[Paulbot]

Ok, well I'll give them a shot.

In the past, they always did ship my items eventually so I'm sure I'll get the cassettes, just not sure how quickly.

That's been my expierence too and I've got everything I ordered. They have published a "release" date on those product pages but will see how accruate that is soon.

[Krayt]

A lot of dates got shifted.... not scary shifted, but explains why my pickup time email hasn’t been answered

[Batfan007]

Hi guys, I ordered a DC figure from ActionFigureWarehouse, and when it arrived the box label has Little Toy Company on it.

Can someone please explain why that is?

I have no wish to support the LTC business or their unethical practices - so if that ebay lister/seller is one and the same I will not be buying from that ebay store also.

I have "Krayt" on ignore, so if anyone other than that person could help me out it would be much appreciated.

[DELTAprime]

I believe the Action Figure Warehouse ebay site predates them calling themselves TLTC. But yeah, it's the same company.

[Krayt]

I believe the Action Figure Warehouse ebay site predates them calling themselves TLTC. But yeah, it's the same company.

Careful... you’ll get added to ignore for answering his question....

[ChlorHex]

Hi guys, I ordered a DC figure from ActionFigureWarehouse, and when it arrived the box label has Little Toy Company on it.

Can someone please explain why that is?

I have no wish to support the LTC business or their unethical practices - so if that ebay lister/seller is one and the same I will not be buying from that ebay store also.

I have "Krayt" on ignore, so if anyone other than that person could help me out it would be much appreciated.

Yeah, they're one and the same.
You get more traction with purchases if you go through ebay than through their website as there's accountability through a third party (ebay)... sad really, isn't it?

[Batfan007]

Yeah, they're one and the same.
You get more traction with purchases if you go through ebay than through their website as there's accountability through a third party (ebay)... sad really, isn't it?

Thank you for replying.

I have no wish to support them in any way, nor give them any $ after getting ripped off by this company several years back.

I will be filing a complaint on ebay and mentioning that they operate on ebay under a different name etc.

Dodgy business, terrible customer service, no response to either message I sent on ebay and asked them directly if it was the same business (AFW as TLTC)

The previous msg I sent through ebay week back (about purchasing at item) they replied to same day.
My new message when asking them point blank if it was also Little Toy Company they ignored and never responded to at all over a week later.

Shifty as, deceptive, dishonest - buyer beware.

[Krayt]

There’s nothing wrong or illegal about that. And if you got good service this time, let them redeem themselves instead of never giving them a chance...

But then again.... that’s why you block people

[DELTAprime]

I'm not sure what to expect by ordering the Cassettes through them. But given the international post problems, I'd rather take my chances with an Australian company.

[nalops]

Anyone know if LTC ship to parcel lockers or post office for parcel collect?

[Deano85]

I haven't really had any issues with TLTC. Ordered POTP Leader Optimus a couple of days ago and was shipped out today.

[Krayt]

I'm not sure what to expect by ordering the Cassettes through them. But given the international post problems, I'd rather take my chances with an Australian company.

They changed their preorder model.... it should be on its way if it was preorder-able.

[Tha_Phantom]

Dodgy business, terrible customer service, no response to either message I sent on ebay and asked them directly if it was the same business (AFW as TLTC)

The previous msg I sent through ebay week back (about purchasing at item) they replied to same day.
My new message when asking them point blank if it was also Little Toy Company they ignored and never responded to at all over a week later.

Shifty as, deceptive, dishonest - buyer beware.

Thanks. Will avoid Action Figure Warehouse.

[SMHFConvoy]

I saw that TLTC has ER wave 2 listed as in stock, so I'm taking a leap of faith and ordered Snapdragon and Airwave so we'll see.

[nalops]

I saw that TLTC has ER wave 2 listed as in stock, so I'm taking a leap of faith and ordered Snapdragon and Airwave so we'll see.

They're not just pre-orders?

[SMHFConvoy]

They're not just pre-orders?

Looks like a pre-order although I paid full price on both figures, I'm going to query it on Monday when the items should be available and may cancel the order.

[DELTAprime]

I'm still waiting on my Gen Select Cassettes from TLTC. Knowing TLTC I'll probably get them next year. ¯\_(?)_/¯

[SMHFConvoy]

I'm still waiting on my Gen Select Cassettes from TLTC. Knowing TLTC I'll probably get them next year. ¯\_(?)_/¯

I went through that when I pre-ordered the Takara Titan Master Char (Kup) through TLTC, so I'm glad I used PayPal.

[SMHFConvoy]

Well I haven't heard zip on my query about my pre-order and have now requested a cancellation, told them they can have the cancellation fee but if they don't reply I will escalate the issue to the appropriate authority.

They can't just take money and give no estimate of the stock arrival.

[reillyd]

They can't just take money and give no estimate of the stock arrival.

They can and often have. They ignored my request for refund, and I just had to wait until they eventually got something in stock many months later. See there?s a small window to file a chargeback request with your credit card company, and its hard beyond that point. By offering preorders and then delaying delivering, it makes it difficult to dispute.

[SMHFConvoy]

They can and often have. They ignored my request for refund, and I just had to wait until they eventually got something in stock many months later. See there?s a small window to file a chargeback request with your credit card company, and its hard beyond that point. By offering preorders and then delaying delivering, it makes it difficult to dispute.

I paid via PayPal so I can at least raise a dispute the fact that no release date was published. I refuse to take their shitty attitude.

[Tober]

See there?s a small window to file a chargeback request with your credit card company, and its hard beyond that point. By offering preorders and then delaying delivering, it makes it difficult to dispute.

You should have around an 18 month window to file a dispute from the time you place the order. By constantly delaying an order they actually make it easier to dispute.

[DELTAprime]

I got a shipping notification from TLTC tonight. My Gen Select cassettes are on the way.

[SMHFConvoy]

Filed my claim for a refund through PayPal. Going to Victoria's department of fair trade tomorrow to file a complaint against TLTC. Adam Leech has gotten a sweet ride for too long.

[Krayt]

Hang on.... so it hasn’t even been 1 week and your already changing your mind on your order?

You do realise Victoria is on total lockdown?

I’ll ask today and get an answer if the ER are preorders or not

[SMHFConvoy]

Hang on.... so it hasn’t even been 1 week and your already changing your mind on your order?

You do realise Victoria is on total lockdown?

I’ll ask today and get an answer if the ER are preorders or not

They're up on his site as a pre-order, no street date, nothing.

I asked TLTC for a timeline on the arrival of stock instore, a response of, "3rd quarter of 2020" would be fine but I waited 48 hours for a response and I haven't heard squat. They can access email and their files electronically regardless of lockdown and I'm not keen on waiting 6 months, like I did when I pre-ordered TR Char/Kup from him in 2017 for a delivery when I can get a guaranteed pre-order from Zing or EB.

You can physically visit the store, something a lot of us cannot do and TRANSPARENCY is all that I'm asking for especially when he takes the full amount for a pre-order.

Thanks for offering to ask about ER releases but I'd prefer to get it from the TLTC in an email.

[jaydisc]

I feel your pain, but I don't think these guys are a good match for you (nor me). They're notorious for poor communication, and they're at the behest of notoriously unreliable distributors/suppliers on top of that.

[Krayt]

For the hasbro stuff, the distributor is hasbro AU.

I was there, I asked, the dates are coming today and will be up over the weekend, but expected for Sept (I would have taken a scorpy if they were instock)

[SMHFConvoy]

For the hasbro stuff, the distributor is hasbro AU.

I was there, I asked, the dates are coming today and will be up over the weekend, but expected for Sept (I would have taken a scorpy if they were instock)

That's great but they need to put this on the site *as soon as pre-orders are open* they don't respond to emails, they don't have a SM account that I could find. I normally don't do pre-orders through them, I do it through EB because they're transparent about order arrivals and I can easily query them if need be. Yes EB is a larger organisation but I get piece of mind from them simply putting a street date for their stock arrival.

[SMHFConvoy]

I feel your pain, but I don't think these guys are a good match for you (nor me). They're notorious for poor communication, and they're at the behest of notoriously unreliable distributors/suppliers on top of that.

They used to be good communicators but they've dropped off. I purchased something through their eBay store and I haven't received any communication about it, it's garbage.

[Jaxius._]

TLTC has apeface for preorder (and the only place i can find one in stock), is it worth giving them a go?

[Krayt]

TLTC has apeface for preorder (and the only place i can find one in stock), is it worth giving them a go?

It instock now, not a preorder. Go for it.

[Deano85]

TLTC has apeface for preorder (and the only place i can find one in stock), is it worth giving them a go?

I ordered apeface from amazon a few days ago but it still hadnt shipped. So now ordered from TLTC instead. I ordered Titans Return Leader Optimus about a month ago when it was in-stock with no issues getting it delivered to Sydney

[Fuzzy Barbarian]

Does anyone have an estimate for how long it takes them to ship an in-stock item to Sydney? Like, how long did it take before COVID, and if anyone has bought from them during the pandemic, how long after? And if anyone's bought from them since the whole Victoria lockdown, that'd help too

It's going to be my first time buying from them and reading this thread has me... concerned, and the lack of estimated arrival date really, really doesn't help.

[SMHFConvoy]

Does anyone have an estimate for how long it takes them to ship an in-stock item to Sydney? Like, how long did it take before COVID, and if anyone has bought from them during the pandemic, how long after? And if anyone's bought from them since the whole Victoria lockdown, that'd help too

It's going to be my first time buying from them and reading this thread has me... concerned, and the lack of estimated arrival date really, really doesn't help.

It takes around a week to 14 days for me but I'm in the upper blue mountains. My post was in response to their PRE-ORDER, you'll have no problems with instock items which I have had no issue with.

[Deano85]

Apeface arrived in a week to Sydney. I ordered last Monday, it was shipped Wednesday and arrived Monday morning.

[Fuzzy Barbarian]

It takes around a week to 14 days for me but I'm in the upper blue mountains. My post was in response to their PRE-ORDER, you'll have no problems with instock items which I have had no issue with.

Yeah, I know, but just this thread in general has me cautious. But around 2 weeks for instock items seems okay, so I might try it.

[Fuzzy Barbarian]

Apeface arrived in a week to Sydney. I ordered last Monday, it was shipped Wednesday and arrived Monday morning.

Sweet, that seems pretty alright.

Can I ask which shipping option you used?

[SMHFConvoy]

Yeah, I know, but just this thread in general has me cautious. But around 2 weeks for instock items seems okay, so I might try it.

Out of all the Australian online retailers this is one of the better ones. If the item is on stock it will arrive. As a rule I tend not to pre order through Aus online retailers because they're at the bottom of the pecking order for stock.

[Deano85]

Sweet, that seems pretty alright.

Can I ask which shipping option you used?

I just used their standard shipping.

[Krayt]

Does anyone have an estimate for how long it takes them to ship an in-stock item to Sydney? Like, how long did it take before COVID, and if anyone has bought from them during the pandemic, how long after? And if anyone's bought from them since the whole Victoria lockdown, that'd help too

It's going to be my first time buying from them and reading this thread has me... concerned, and the lack of estimated arrival date really, really doesn't help.

What's the item you want to order?

[Fuzzy Barbarian]

What's the item you want to order?

A handful of Generations Selects, and some other things here and there

[Krayt]

Well that doesn’t help narrow down in stock vs preorder

[Fuzzy Barbarian]

Well that doesn’t help narrow down in stock vs preorder

I mentioned in-stock items, so...

[jaydisc]

Remember they’re a VIC business, and VIC is in lockdown, and VIC Australia Post is operating at reduced capacity. Presumably the estimates given don’t take this into effect?

[Fuzzy Barbarian]

Remember they’re a VIC business, and VIC is in lockdown, and VIC Australia Post is operating at reduced capacity. Presumably the estimates given don’t take this into effect?

I don't think the VIC lockdown has gotten worse in the past week, right? Deano mentioned ordering it last week, so I'm hoping not much as changed there

[Deano85]

I don't think the VIC lockdown has gotten worse in the past week, right? Deano mentioned ordering it last week, so I'm hoping not much as changed there

I was expecting longer than a week for sure. Surprised when it was their usual shipping time to Sydney.

[jaydisc]

I don't think the VIC lockdown has gotten worse in the past week, right? Deano mentioned ordering it last week, so I'm hoping not much as changed there

Australia Post sent another email update to customers on the 25th warning further delays and more reduced services.

[SMHFConvoy]

Their shipment must've been delayed or something because all of TLTC's ER wave 2 open for pre-orders are back to, "pre-orders opening soon."

[Deano85]

Their shipment must've been delayed or something because all of TLTC's ER wave 2 open for pre-orders are back to, "pre-orders opening soon."

I ordered Earthrise Smokescreen from Big Bad Toystore and it is still waiting to ship. So not surprised TLTC would be pushed further back as well.

[SMHFConvoy]

I ordered Earthrise Smokescreen from Big Bad Toystore and it is still waiting to ship. So not surprised TLTC would be pushed further back as well.

When I pre-ordered the Takara TR Kup waay back when they used to actually communicate with customers they said that because they're so small compared to BBTS they usually received stock last.

[Deano85]

When I pre-ordered the Takara TR Kup waay back when they used to actually communicate with customers they said that because they're so small compared to BBTS they usually received stock last.

Ive only been ordering their instock items. So I know it will at least get sent out.

I remember when I did try and pre-order Novastar with them there was heaps of delays, since it was one of the combiner wars items that never showed up here.

It's definitely hard for everyone at the moment to collect their figures they want due to distribution and shipping delays.

[SMHFConvoy]

Same, if I buy from them it's strictly items in stock.

[Fuzzy Barbarian]

So, my order from them of instock came pretty quickly. It took less than a week and was packaged well, so all things considered, great experience.

Still avoiding pre-ordering the newly pre-orderable Earthrise stuff from them though, given the horror stories. Unless it's really hard to get, I think I'll avoid that altogether for the time being.

[Fuzzy Barbarian]

Australia Post sent another email update to customers on the 25th warning further delays and more reduced services.

Crap. Good to know. Guess I got in early enough. Thanks for the heads up :)

[Flukey]

Im going to stick to my BBTS preorder for now but TLTC has the seeker advertised for preorder opening soon

https://thelittletoycompany.com.au/collections/earthrise-war-for-cybertron/products/transformers-earthrise-war-for-cybertron-exclusive-voyager-skywarp-thundercracker-seeker-2-pack-action-figure-pre-order

[Sutton]

While they're often a little slow, they've always come through for me - got notification that my Earthrise Deluxe Wave 3 set finally got sent today.

[Skyfire]

WFC Earthrise wave 3 Deluxes are showing in stock, for those who missed them:

Sunstreaker $34.99 (https://thelittletoycompany.com.au/collections/earthrise-war-for-cybertron/products/transformers-earthrise-war-for-cybertron-deluxe-sunstreaker-action-figure-pre-order)

Trailbreaker $34.99 (https://thelittletoycompany.com.au/collections/earthrise-war-for-cybertron/products/transformers-earthrise-war-for-cybertron-deluxe-trailbreaker-action-figure-pre-order)

Runamuck $36.99 (https://thelittletoycompany.com.au/collections/earthrise-war-for-cybertron/products/transformers-earthrise-war-for-cybertron-deluxe-runamuck-action-figure-pre-order)

Fasttrack $34.99 (https://thelittletoycompany.com.au/collections/earthrise-war-for-cybertron/products/transformers-earthrise-war-for-cybertron-deluxe-fasttrack-modulator-action-figure-pre-order)

All 4 $134.99 (https://thelittletoycompany.com.au/collections/earthrise-war-for-cybertron/products/transformers-earthrise-war-for-cybertron-wave-3-deluxe-set-of-4-action-figures-pre-order)

[JJJ]

That's nice - Sunstreaker and Trailbreaker never arrived here, and I heard that they were generally very rare across the country. Glad people are getting a second chance at them.