That sounds strange. They shouldn't be able to compromise Australian retail law with their own T&Cs.
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That sounds strange. They shouldn't be able to compromise Australian retail law with their own T&Cs.
Hmm I did mine mine Wednesday night, so I might wait till Monday arvo and try again.Quote:
Originally Posted by TaZZerath
Yeah it?s pretty rubbish you have 120 days from the time of purchase to dispute and if you dispute with your bank they suspend your account.Quote:
Originally Posted by Tober
Who?Quote:
Originally Posted by ZoonMaster5000
AfterpayQuote:
Originally Posted by Omega Metro
Finally received my order a few weeks ago after threatening a credit card chargeback. Item was unsealed which went against my plan of keeping it MISB. But just considered myself lucky to get it at all.
Sad that it takes those measures to get a result but life goes on. Thankfully that was my only order.
You're going to have to weigh up weather it's worth it. Did they say how long the suspension is?
From what we've seen so far, all you really need is for them to put pressure on Toybot to get a result.
Oh, they will be getting pressure all right. But I have a few items that were due in August so don’t want to jeopardise those for the time being. I’ll give them til the end of September.Quote:
Originally Posted by Tober
That's so bullspit. :mad: They've basically sold you a used toy despite leading you to believe that you would be receiving a new/unused product. :mad: Even if it's just the sticky tape that's broken and the toy hasn't been handled, it's still technically loose. A loose mint toy is still loose, it's not MISB. I've picked up a few LMIB toys off Mandarake, but at least Mandarake typically charges about half price for LMIB toys. The audacity of supplying you with an LMIB toy when you paid for an MISB figure is just incredibly poor form.Quote:
Originally Posted by DaptoDog
So is there anyone still waiting on long overdue orders, or have they sorted them all out? :confused:
Wow, I thought after mine got resolved (was past 6 months when they sent my stuff, was new and sealed too despite them claiming to have went to another supplier, certainly a better outcome than expected considering paypal couldn't help at this point) I thought everything picked up, I guess that was the problem of a heavily self promoting business run by 2 people still running day jobs (and a new born) and still pushing for new product listings, I hope they settle one day to just "catch up" and then consider a slower business model that suits them, if not then...well y'all already have taken action already, hope that goes well.
All I know is I'm done but watching this thread is concerning.
Don't know what you've bought but I've never had anything at half price from mandarake, if anything the "late comers tax" seems correct for anything I missed a POQuote:
Originally Posted by GoktimusPrime
I received another massive, actually two seperate boxes, from TBI last week. A bunch of the newage legends scale figures (insecticons, Cosmos, Silversrtreak, smokescreen, ironhide and ratchet), MPM megatron, MPM Ironhide, two more x-transbots stunticons, Leader Siege Shockwave, furai model flame toys Optimus, Siege Jetfire, the last two Zeta Aerialbots. A whole plethora of stuff really. Well packed and arrived quickly after being delayed a couple days to get the Newage Insecticons in.
Agreed.Quote:
Originally Posted by hYpNoS
He means boxes that have been tape cut. I never use the term LMIB as something cannot be loose and in box at the same time, but that's another discussion for another thread.Quote:
Originally Posted by hYpNoS
The saga continues....
While I received a refund from TBI for my initial order, I still haven't received a refund from the additional shipping cost I paid.
In the meantime, QLD Fair Trade have been in touch with me and provided a very comprehensive email detailing the process which i'm happy to share with people if they'd like to see (either here or via PM) what the procedure is they follow. I also had an additional email from them that they had contacted TBI about my claim and that one of the TBI representatives had stated the refund had been processed and that TBI agreed it'd taken too long to action and they were closing the case. While I was tempted to leave it at that, I promptly replied about the other amount still being outstanding.
Was Jetfire batch 1 or Batch 2?Quote:
Originally Posted by UltraMarginal
Why? It's par for course with these low priced Australian retailersQuote:
Originally Posted by hYpNoS
Transformers Down Under went .... under, everyone then smashed the buy it now button at Premium Collectables. They scammed everyone, so the masses decided go up to the elbow at The Little Toy Company. They fumbled the ball, so the masses went to Toybotz Imports & here we are.
Clearly the mom and pop part time online retail model isn't fully working.
But hey, if youre happy with the service you're receiving, go hard.
Mostly it seems to be items bought about a year ago that customers have problems with. So I'm wanting to know if in the last six months it's been going much more smoothly or not.
According to their Facebook they are moving house.
I knew that was what he meant and I still never had that much of a discount, though i do admit I see some that are below rrp but those are snipped in seconds of listings, then the next week they shoot up.Quote:
Originally Posted by Tha_Phantom
I honestly just guessed LMIB what that meant
This is true and its unfortunate, to me they've proven to be trust worthy if....overwhelmed, if only going by the last email they responded to which gave me my nearly year old order and how brutally honest they were while dodging my REPEATED request for a refund instead.Quote:
Originally Posted by Sinnertwin
I won't buy from them again but I wish them well, they just need to cut back on the range, stock and have strict order limits, that way they won't have such a massive backlog until they decide to expand, if no expansion their current model is gonna be painful to all involved
I have no idea, what batch number should I be looking out for? I ordered it about mid February.Quote:
Originally Posted by Krayt
All my orders are long overdue 2 mp-29+, mp36+ golden lagoon 3 pack the lg-ex big powered and fans toys maverick which is only a few months.Quote:
Originally Posted by Tober
No idea on the suspension, I assumed it was permanent.Quote:
Originally Posted by Tober
I'd try QLD Fair Trades before Afterpay. Hopefully that will be enough.
Hey guys, usually don't post in this thread but thought I would see whats up with other people orders. (as previously had nothing but good experiences with TBI) ;)
I got my last lot of stuff few weeks back (about 8 months worth or pre-orders and stacked items).
About 10+ items, but a couple were missing. I emailed them and posted on customer page, but no response for several weeks.
Also at item I ordered last year, that they could not get - and was supposed to gave been refunded - nothing doing.
3 months straight of no refund, and made new inquiries through their customer email and the customer FB page, a month apart each (over 3 months) and now they don't even respond.
I don't get it, how hard is it to refund for an item they dont have, that was ordered in 2018?
I'm patient for other things to turn up, and so far everything I have ever ordered since they started turned up mostly without any issue.
but not refunding makes me think I'll be shopping elsewhere.
The no response thing is just the icing on the cake.
It's like, hello, thats MY money, I don't just give it away and its still illegal in Australia to just say "sorry, no refunds for anything, even if we cant get it and you've paid for it in advance, thanks for the free money....bye".
:mad:
Yeah can you PM that stuff / process you mentioned in this post please?
You can put up sign in a dog park saying "no dogs" or "no aliens" or "no bears" or really any sign you like - but that don't make it legal.
Sorry bud, is this directed at me?Quote:
Originally Posted by Batfan007
Well said.Quote:
Originally Posted by drifand
I'm hoping to avoid going through any chargebacks and that sort of stuff.
I'd just like them to refund for the thing they said they would refund, and keep being a customer at this point.
But if they don't, what choice am I left with but to shop elsewhere.:confused:
That's what im going to do going forward.
no more pre-orders, and buy in stock items only - and pay for the shipping as the collector crate doesnt always work, some items get forgotten about when its six months later that stuff ships etc.
Or things come in stock, with no notification - but dont ship as you've mentioned.
It might be worth noting that they have been moving location for the last few weeks (you should be aware of this if you are on their customer facebook group), I also became aware that Stuart had dropped his phone and his internet access was severely restricted.
Sorry. No offence to you but that’s a pathetic excuse.Quote:
Originally Posted by UltraMarginal
I think the biggest issue here is the fact it can easily be perceived as pathetic excuses, even if they are facts. If they were always communicating with customers and THEN these things happened, people would be a lot more forgiving.Quote:
Originally Posted by Omega Metro
He must of dropped his phone 6 months ago as his ‘internet access’ has been bad for quite some time.Quote:
Originally Posted by TaZZerath
Communication has never been lacking for me... so all is forgivenQuote:
Originally Posted by TaZZerath
Finally got a response this week from TBI.
Missing items are being sent out (no notification yet, just an email to say in process)
and the refund is shown up as verified via email, but still waiting on my end (probably take the usual bank bs several days to process).
I want to still be a customer, but most likely going with in stock items going forward, as I have had some of the same issues now with PC, then Little Toy Never Replies and now TBI. The Trifecta!
The good thing that TBI has always shipped my past items, unlike the other two who were just deceptive from the start with me and didnt ship stuff and had to go forced refunds with both.
True.Quote:
Originally Posted by TaZZerath
I'd rather just hear facts.
Or a weekly status update and not all the in between stuff.
After a while its just starts to LOOK dodgy (regardless of the reality of whatever the situation is). It creates mis-trust with people.
I follow their weekly updates etc and have done so pretty much last 12 months straight. My issue went back way before any of that.:cool:Quote:
Originally Posted by UltraMarginal
And my customer emailed query on refund for the items they could not get also precedes any of the recent shenanigans etc.
This^. Just a little message or update can go a long way to ease people’s minds.Quote:
Originally Posted by Batfan007
A bit of an update for me. Got a shipping email last night for one of my ‘missing’ items. And a refund for another. I just went in and ‘shipped my loot crate thingy’ and put the order numbers in it. Seemed to have worked. Will be interesting to see what actually arrives though.
Got an email today from afterpay confirming my refund will show up in 5 days.
I love how banks can take your money right away, but 5$#$^$ about when it comes to giving it back!
So who actually issued the refund? Tbi, Afterpay or did you contact the bank? Just curious as I put up a post earlier stating that Afterpay would suspend your account if you initiated chargebacksQuote:
Originally Posted by Batfan007
Small update, just got an email for a refund for LG-ex big powered which I no longer wanted anyway, 1 down 4 more to go!
In my case it was TBI that did it.Quote:
Originally Posted by ZoonMaster5000
I got my refund which was actioned by tbi. They sent me an email.
Then following week email from afterpay and eventually the refund which was for siege wave 2 deluxes.
The refund was from afterpay directly into my bank account.
I got my other overdue items but from now forward im only buying in-stock items and no pre orders as i can see the same issues popping up again next year when items dus december this year turn up six months into next year.